5 Ways To Master Emotional Management At Work For Managers

5 Ways To Master Emotional Management At Work For Managers

Management of emotions is one of the most crucial skills managers need to lead and manage their teams effectively. Unfortunately, many managers are not very well-versed in the art of emotional management. As a result, they struggle to control their own and team’s emotions in stressful situations. It often leads to negative consequences for the team and the manager. This blog aims to provide a comprehensive understanding of emotional management, its different aspects, and its importance for managers. So, without wasting time, let’s start!

What is emotional management?

When most people hear “management of emotions,” they immediately think of therapy or self-help. However, that is not the case. Emotional management is the process of regulating one’s emotions. It is the ability to be aware of and understand your feelings and the emotions of others. It further covers the ability to manage these emotions healthily, both for yourself and others. The subparts of emotional management include expressing emotions healthily, dealing with difficult emotions, and regulating emotions to achieve the desired outcome. People who are good at emotional control can stay calm under pressure and have better relationships. Emotional management is a critical skill for managers in the workplace. It refers to the manager’s ability to keep stress under control positively within the organization by managing the emotions that can lead to it. It is a significant part of the required emotional competence skills of managers. Further, it involves managers being able to maintain and enhance the emotional well-being and their employees or team members. Among other management functions, emotional management serves as a tool for managing conflict and emotional breakdowns or outbursts at the workplace. It is an ability to develop self-control and emotional regulation to temper strong emotions. It also helps in reducing the levels of negative emotions within the organization.

Difference between Feelings and Emotions

Feeling and emotion are two closely related concepts. They’re both important in our lives, and they’re both constantly changing. However, there is a big difference between feelings and emotions. Feelings are just the raw data that our brain experiences when something happens. For example, when you stub your toe, you might feel pain. But that pain is just a feeling. It’s just a signal that your brain is sending your body. On the other hand, emotions are the thoughts and feelings that we associate with a particular feeling. For example, when you feel the pain from stubbing your toe, you might think, “I’m in pain,” or “This hurts”. Feelings are based on the events around you, while emotions are based on your interpretation of those events. For example, if an employee cuts you off in a meeting, you may feel anger, frustration, or annoyance. But if you believe that the employee who cut you off did it on purpose, your emotion would be rage. Feelings are usually temporary, while emotions can last for a long time. It’s important for you as a manager to effectively manage your emotions because they can significantly impact your managerial performance. Let’s understand in detail the importance of managing emotions.

Why is management of emotions important for managers?

To become influential leaders, managers must be able to understand and regulate their own emotions, and they must also be able to help their team members do the same. It is imperative when making rational decisions can be difficult in times of stress. Managing emotions in the workplace can be difficult. It can be tough to stay positive and motivated when things go wrong. However, managers need to maintain a positive attitude even when the situation is tough. Otherwise, negativity can quickly spread throughout the team, causing a hostile atmosphere that affects people’s productivity at work. Emotional management from managers’ perspectives is a two-way process. The first is about managers managing their own emotions, and the second is about them managing the feelings of their employees. Both of them are significantly important for any manager. Let us go deeper into understanding the importance of both, one by one.

Importance of Managing their own Emotions

When leading a team, managers need to manage their own emotions. There are a few reasons for the same:
  • The first is that emotions can leak out and affect those around. Employees are likely to reciprocate or be affected by the emotional reaction given by managers. If managers are angry, their team will likely feel the wrath of our anger, even if it’s not directed at them. If they are sad, their team may feel down and unmotivated. Just as negative emotions are contagious, so are positive emotions.
  • The second reason is that managing their own emotions is an excellent way to set an example for their team. If managers can stay calm under pressure and maintain a positive emotion during difficult times, their team is more likely to follow their lead and be inspired to do the same.
  • Finally, knowing how to manage their emotions can help managers in difficult times like conflicts, heated conversations, crises, etc. By taking a step back, acknowledging how they are emotionally, and managing their emotions, managers can stay calm, collected, and in control in these tough times and prove to be more effective leaders.

Importance of Managing Employees’ Emotions

Employee emotions can have a significant impact on an organization’s performance. When employees feel good, they are more productive and creative. Conversely, when employees feel negative, they can be less effective and hostile. It is also said that employee emotions are contagious. When employees feel good, they spread that feeling to their coworkers or fellow team member. The opposite is also true. When employees think negatively, their negative emotions quickly spread to other employees. It is so important for managers to manage employee emotions. Managers need to be aware of the emotional states of their employees and take steps to address any negative emotions. By keeping employee emotions under control, the manager can help to create a positive work environment where people are productive and happy.

What should managers do to master emotional management?

Become self-aware of your emotions and triggers

To effectively manage their emotions, the first thing managers need to do is become aware of their own emotions and triggers. This self-awareness will help them to manage themselves and their team better. If managers can become aware of their own emotions and triggers, they will be less likely to fly off the handle in a heated moment. They will also be better equipped to deal with difficult conversations and situations as when they know what sets them off, they can easily avoid or overlook them. For example, if you know that you get angry quickly, you can take some time to calm down before addressing the problem.  Managers should also be aware of the triggers and emotions of their employees. They should be able to read the room and understand what is going on emotionally. It will help them better manage the team and avoid any potential conflicts.

Accept your shortcomings and work on them

The ability to accept one’s shortcomings and work on them is a key to effective management of emotions. When a manager can admit or accept their mistakes, they can learn from them and improve their emotional intelligence. To accept their shortcomings, managers must first be aware of them. They can do this by taking personality assessments or consulting their peers or team members. Once they are aware of their weaknesses, they can work on improving them.

Take care of your physical and mental health

Managers need to maintain good physical and mental health to remain focused in any emotional situation. When our body is healthy, we have more energy to put into tasks and manage difficult emotions. Additionally, when we’re physically well-rested, we can better think objectively about problems. Finally, managing emotions well requires a level head – if you’re feeling overwhelmed, your ability to make sound decisions will be affected. By taking care of their physical and mental health, managers can focus on their personal, professional, and emotional needs and effectively manage their emotions.

Learn relaxation techniques

Our emotional reaction to unpleasant upcoming is often based on how stressful our current situation is. For example, if there is already a lot of chaos or workload in the office, a manager is set to freak out if something unpleasant happens. However, there are ways to manage emotions in these difficult times without freaking out or having emotional outbursts. Here, good managers use relaxation techniques like yoga and meditation to promote their relaxation. These techniques cause our body to slow down, which allows us time to think about how we’re feeling on an emotional level. We can eventually learn emotional control and regulation by regularly practicing these techniques, regardless of the situation. Therefore managers should make sure to learn these techniques. Great managers also ensure that their employees learn these relaxation techniques and use them when needed. Employees can also control their emotional responses and behavior by learning these techniques. It can altogether have a positive impact on employee morale. It is because there can be multiple situations that can push employees towards losing emotional control too.

Learn how to help the team in management of emotions

It’s good for a manager to be able to manage their emotions. But, a massive part of effective emotional management is managers being able to help their employees or team members manage their emotions. Here are a few things they can do for the same:
  • First, managers should be aware of what their employees are experiencing. They can do this by asking their employees how they are doing and paying attention to their body language and tone of voice.
  • Second, managers should provide employees with emotional support. This support can come from listening, compromising, and giving constructive criticism. Employees need to know that they can talk to their managers about their feelings.
  • Third, managers should help employees find outlets for their emotions. It could include helping them take a break or working on something calming and soothing.
  • Fourth, managers should be available to help when it is needed most. It could mean being there for a calming chat after a bad day or intervening if an employee seems like they might be about to lose emotional control.
  • Fifth, managers need always consider whether the situation calls for help from a professional when emotions are boiling over. It is especially true if the managers have never been through the experience themselves and lack empathy for what their team members may be going through.
  • Finally, managers should also pay attention to whether their employees can express how they feel healthily. If an employee feels that they can’t talk about emotions openly and constructively, it might be time for a new manager.


To conclude, managing emotions is one of a manager’s most critical skills. It allows them and their team to focus on the tasks and keeps them mentally and emotionally stable under challenging situations. This blog has explored the different aspects of emotional management and provided tips on how managers can be effective in emotional control. We believe that if managers can understand the importance of emotional management and follow the listed directions, they can be highly effective in emotional management.

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How do emotions affect work performance?

Emotions that are channelized properly can help employees become more committed to work. On the other hand, acting on impulsive emotions can create chaos and conflict in teams.

How to respond to negative emotions at work?

Setting boundaries at work is one way of keeping negative emotions at bay. When negative emotions come at work, take some time to calm yourself before taking actions.

What can managers do to control employee emotions?

Managers need to manage employee emotions to de-escalate difficult situations. It can be done by helping them set boundaries, identify triggers, and accept differences.

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Author: Deeksha Sharma

Deeksha, with a solid educational background in human resources, bridges the gap between your goals and you with valuable insights and strategies within leadership development. Her unique perspectives, powered by voracious reading, lead to thoughtful pieces that tie conventional know-how and innovative approaches together to enable success for management professionals.

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