Unlocking the Secrets to Exceptional Management Skills

In the words of Jim Rohn, “The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” That makes management quite a tricky business, doesn’t it? But fret not because this blog will uncover the critical management skills we need for success. From problem-solving to delegation, we will understand them all and see what they do for us. So, without further ado, let’s get started.

Table of Contents

Unlocking the Secrets to Exceptional Management Skills

Understanding the Basics of Management Skills

To become an exceptional manager, it is essential to understand the basics of management skills. Management skills encompass various abilities enabling individuals to lead, coordinate, and inspire others. We can broadly categorize these skills into two types: hard skills and soft skills.

Hard or technical skills are specific competencies required to perform job-specific tasks. Examples of management hard skills include project management, financial analysis, data interpretation, and technical proficiency. These skills are often acquired through formal education, training, and practical experience.
On the other hand, soft skills, also known as interpersonal skills, are personal qualities and attributes that enable individuals to interact and communicate with others effectively. Examples of soft skills are communication skills, emotional intelligence, problem-solving, empathy, and leadership skills. These skills are essential for building good relationships, managing conflicts, and motivating team members.

What is The Importance of Management Skills?

Management skills play a crucial role in leadership positions. Effective leaders possess hard and soft skills that enable them to guide their teams, make informed decisions, and drive organizational success. One of the key aspects of management skills is the ability to build good relationships with team members. In a leadership role, managers are responsible for overseeing the work of their team members. By leveraging their management skills, effective leaders can establish clear goals, allocate resources efficiently, and promptly complete tasks. It not only enhances productivity but also fosters a positive work culture. Additionally, good relationships between managers and team members are vital for employee engagement and job satisfaction. When managers have strong interpersonal skills, they can effectively communicate, listen, and understand the needs and concerns of their team members. It creates a sense of trust, loyalty, and job security, resulting in increased productivity and employee retention. Furthermore, management skills are essential for establishing a cohesive and collaborative work environment where team members feel valued and supported.

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Exploring Key Hard Skills for Managers

Now that we have understood the basics of management skills let’s explore some vital skills crucial for effective management. These hard skills significantly enable managers to lead, coordinate, and execute projects successfully.

Leadership and Delegation

One of the most influential hard skills for managers is leadership. Effective leaders inspire and motivate their team members to achieve goals and objectives. They provide guidance, set expectations, and create a vision that aligns with the organization’s objectives. The next step in making your team follow this vision is delegating jobs to them.

“The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” Anthea Turner

Delegating tasks to team members is a great way to develop their skills and foster a sense of ownership in their work. Managers can maximize productivity and create a collaborative work environment by assigning responsibilities according to team members’ strengths. Within leadership and delegation, we can look into several sub-skills of management, such as:

Empowerment: Effective leaders empower their team members by providing them with the necessary resources, support, and autonomy to make decisions. It not only boosts team members’ confidence but also fosters a sense of trust and accountability.
Project coordination: Effective leadership skills are essential for coordinating and managing projects. This involves setting clear objectives, assigning tasks, and ensuring effective communication and coordination among team members.
Trust-building: Good leaders trust their team members’ capabilities and encourage them to take on more responsibilities. This promotes professional growth and enhances team members’ confidence, motivation, and job satisfaction.
Inspiration: Excellent management skills and leadership inspire team members to give their best efforts, stay engaged, and embrace the organization’s values and vision. By leading by example, managers can inspire their team members to achieve exceptional results.

Project Management and Coordination

“Many people don’t focus enough on execution. If you make a commitment to get something done, you need to follow through on that commitment.” Kenneth Chenault

In addition to leadership skills, practical project management skills are crucial for managers. Projects often involve multiple tasks, team members, and deadlines, so effective project management ensures smooth workflow and project success. Effective project management involves planning, organizing, and controlling project activities to achieve project goals within the specified constraints. It includes defining project objectives, allocating resources, setting timelines, and monitoring project progress. Moreover, project management skills for managers include:

Effective project coordination: Project coordination requires effective communication, delegation, and collaboration among team members. Managers must ensure that tasks are assigned, progress is tracked, and team members work together towards project milestones.
Workflow management: Effective management skills for workflow management include establishing transparent processes, streamlining workflows, and ensuring efficient communication and coordination among team members. It ensures that tasks are completed on time and project goals are achieved.

Planning and Time Management

Another important hard skill for managers is effective planning and time management. These skills help you prioritize tasks, allocate resources, and meet deadlines. Let’s explore the time management skills for managers in some more detail here:

Effective planning: Planning is a crucial management skill that involves setting objectives, developing strategies, and determining the resources required to achieve desired outcomes. By carefully planning project timelines, resource allocation, and task assignments, you can ensure the success of project initiatives.
Prioritization: Identifying and ranking tasks based on their importance and urgency to ensure that the most critical tasks are addressed first is also essential for getting time management right. You must identify what to do and delegate or schedule the rest for later so your strategic objectives do not suffer.

Unveiling Essential Soft Skills for Effective Managers

Now that we have explored some critical hard skills, let’s shift our focus to essential soft skills that effective managers should possess. Soft skills are interpersonal skills that enable effective communication, collaboration, and empathy in the workplace.

Empathy and Active Listening

“Don’t persuade, defend or interrupt. Be curious, be conversational, be real. And listen.” Elizabeth Lesser

Empathy and active listening are two critical soft skills that effective managers should possess. These skills are vital in building strong relationships, understanding team members’ needs, and fostering a positive work environment. Within this broad zone of listening, there’s much more that a manager must delve into:

Empathy: Empathy is the ability to understand and share the feelings of others. Effective managers demonstrate empathy towards team members, which helps build trust, resolve conflicts, and create a supportive work environment. You can better understand their perspectives, concerns, and needs by putting themselves in their team members’ shoes.
Active listening: Active listening involves entirely focusing on, understanding, and responding to what others are saying. Effective managers utilize important communication skills to understand team members’ thoughts, ideas, and concerns. Active listening fosters open communication, builds trust, and enables managers to effectively address team members’ needs.

Clear Communication and Collaboration

“The art of effective listening is essential to clear communication and clear communication is necessary to management success.” James Cash Penney

Clear communication and collaboration are crucial soft skills for effective management. Clear communication ensures that information is effectively conveyed, expectations are understood, and feedback is provided. Collaboration enables team members to collaborate, share ideas, and contribute to achieving common goals. Here are some key points to consider when it comes to clear communication and collaboration:

Clear communication: Effective managers possess strong communication skills. They can convey information, listen actively, and adapt their communication style to fit the needs of different team members. Clear communication promotes understanding, minimizes misunderstandings, and fosters a positive work environment.
Collaboration: Collaboration involves working together, sharing ideas, and pooling resources to achieve common goals. Effective managers prioritize collaboration by creating a culture of teamwork, encouraging open communication, and valuing diverse perspectives. Collaboration enhances problem-solving and fosters innovation and creativity among team members.

Problem-solving and Conflict Resolution

“Rarely are opportunities presented to you in a perfect way. In a nice little box with a yellow bow on top. ‘Here, open it, it’s perfect. You’ll love it.’ Opportunities —the good ones—are messy, confusing and hard to recognize. They’re risky. They challenge you.” Susan Wojcicki

Problem-solving and conflict resolution are vital soft skills for effective managers. These skills enable managers to identify and address challenges, resolve conflicts, and maintain good relationships within the team. Here are some key points to consider when it comes to problem-solving and conflict resolution:

Problem-solving: Effective managers possess problem-solving skills to identify, analyze, and resolve problems effectively. They can think critically, explore alternative solutions, and make informed decisions. Problem-solving skills empower managers to handle complex situations, mitigate risks, and drive productivity.
Conflict resolution: Conflict resolution skills are essential for maintaining a harmonious work environment. Effective managers can understand different perspectives, remain calm under pressure, and facilitate open dialogue among team members. Conflict resolution skills enable managers to find mutually agreeable solutions, promote mutual respect, and build stronger relationships within the team.

Functional Skills Every Manager Needs

Apart from hard and soft skills, there are specific functional skills that every manager should possess. These skills are integral to effective management and can significantly contribute to the success of both the manager and the team.

Accountability and Ownership

Accountability and ownership are critical functional skills that effective managers should possess. These skills promote a sense of responsibility within the team, facilitating effective communication, enhancing productivity, and driving results.

“An employee’s motivation is a direct result of the sum of interactions with his or her manager.” Bob Nelson

Developing accountability skills: Managers should encourage team members to take ownership of their work and be accountable for their actions. By setting clear expectations, providing feedback, and recognizing achievements, managers can cultivate a culture of accountability within the team.
Encouraging ownership: Encouraging team members to take ownership of their work fosters a sense of pride, motivation, and commitment. Managers should empower team members to make decisions, solve problems, and take initiative. This not only enhances autonomy and job satisfaction but also promotes professional growth and development.

Coaching and Mentoring

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams

Coaching and mentoring are essential functional skills for effective managers. These skills enable managers to guide, support, and develop their team members’ skills and competencies.

Effective leaders understand the importance of coaching and mentoring: Effective managers recognize the importance of coaching and mentoring team members to unlock their potential and foster professional growth. They provide guidance, encouragement, and constructive feedback to help team members develop their skills and achieve their goals.
Developing coaching skills: Managers should possess practical coaching skills, such as active listening, asking powerful questions, and providing constructive feedback. Coaching skills enable managers to empower team members, identify areas for improvement, and support their professional development.
Mentoring team members: Mentoring involves sharing one’s knowledge, experiences, and expertise with team members to facilitate their growth and development. Managers should serve as mentors, providing guidance, advice, and support to team members. Mentoring relationships create opportunities for team members to learn, grow, and reach their full potential.

Adaptability and Innovation

“I learned to always take on things I’d never done before. Growth and comfort do not coexist.” Ginni Rometty

Adaptability and innovation are crucial functional skills for managers in today’s ever-changing business environment. Effective managers need to be adaptable and innovative to drive organizational success with rapidly evolving technologies, shifting market demands, and new challenges. Here are some key points to consider when it comes to adaptability and innovation:

Adapting to change: Effective managers demonstrate adaptability at work by embracing change, staying open-minded, and adjusting their strategies to changing circumstances. They can navigate uncertainties, handle challenges, and lead their team to success.
Encouraging innovation is the ability to think creatively, challenge the status quo, and develop new ideas and solutions. Effective managers foster a culture of innovation by encouraging team members to think outside the box, take calculated risks, and continuously improve processes and products.
Understanding the bigger picture: Effective managers have a holistic view of the organization and its goals. They know how their role contributes to the bigger picture and align their actions accordingly. By focusing on long-term growth, managers can identify opportunities, drive innovation, and lead their teams toward achieving organizational objectives.

Read more: Top 5 Qualities That Make A Great Manager

Identifying Areas for Improvement in Your Management Skills

To become an exceptional manager, it is essential to identify areas for improvement in your management skills. Recognizing areas that need development allows you to focus on enhancing your skills and becoming more effective in your role. Let’s explore some strategies for identifying areas of improvement in management skills.

Reflecting: Set aside time to reflect on your management skills, experiences, and interactions with team members. Consider the outcomes of your actions, the effectiveness of your communication, and the impact of your leadership style.
Assessing your skills: Assess your current skills against the requirements of your job description or the expectations set for your role. Identify areas where you excel and areas that may require further development.
Seeking feedback: Actively seek feedback from team members, colleagues, and superiors. Ask for specific examples of your strengths and areas for improvement. Their perspectives can provide valuable insights into your perception as a manager.

Using self-assessments from Risely

Self-assessments from platforms like Risely provide a structured way to evaluate your management skills and identify areas for improvement. These assessments often cover various dimensions of management, helping you comprehensively understand your strengths and areas of growth. Here are some key points to consider when using self-assessments:

Self-assessment tools: Use self-assessment tools provided by platforms like Risely. These tools often include quizzes, questionnaires, or surveys that measure various aspects of management skills, such as leadership, communication, and problem-solving.
Objective evaluation: Self-assessments allow you to objectively evaluate your skills, providing a benchmark for comparison and identifying areas needing improvement. Moreover, Risely’s skill assessments allow anonymous evaluation from your team.

Grab three free assessments now: Leadership Skills Assessments!

Enhancing Your Management Skills

Now that you have identified areas for improvement let’s explore some strategies for enhancing your management skills. Continuous learning and development are essential for becoming an exceptional manager.

Taking the Lead in Projects and Initiatives: One effective way to enhance your management skills is by taking the lead in projects and initiatives. It provides opportunities to apply your skills, gain practical experience, and learn from challenges and successes.
Peer coaching: Engage in sessions with colleagues with complementary skills and experiences. It allows you to learn from their expertise, share challenges, and seek advice on management strategies.
Learning from others: Be open to learning from others, including direct reports, colleagues, and mentors. Actively seek feedback, observe successful managers, and implement effective practices that align with your management style.
Learning from Successful Managers and Leaders: Learning from successful managers and leaders is a great way to enhance your management skills. Observing their leadership styles, management techniques, and approaches to problem-solving can provide valuable insights and inspiration.
Learning from Past Successes and Failures: Learning from past successes and failures is a long way to enhance your management skills. Reflecting on your experiences, analyzing outcomes, and identifying lessons learned can provide valuable insights into effective management strategies.

Also check out: Leadership Development: The Complete Guide with 9 Impactful Tips

Conclusion

To become an exceptional manager, you must develop a well-rounded management skill set. This includes hard skills like leadership, project management, planning and essential soft skills such as empathy, communication, and problem-solving. You can unlock your full potential as an exceptional manager by continuously enhancing your management skills. Are you ready to take the next step and become the best manager you can be? The choice is yours.

Deeksha Sharma

Deeksha, with a solid educational background in human resources, bridges the gap between your goals and you with valuable insights and strategies within leadership development. Her unique perspectives, powered by voracious reading, lead to thoughtful pieces that tie conventional know-how and innovative approaches together to enable success for management professionals.

Check out Risely’s range of management skill assessments!

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How to develop the 8 Conceptual Skills every Manager needs?

It’s no secret that success in any professional field hinges on thinking critically, strategically, and creatively. That’s where conceptual skills come in. They are essential for managers because they help them process information to pursue their roles and manage their teams effectively. This blog post will discuss nine conceptual skills that managers need to be proficient in. Make sure to check it out to learn more about why they’re so important and how you can develop them. But before that, let’s understand what conceptual skills are and why they are essential.

Table of Contents

How to develop the 8 Conceptual Skills every Manager needs?
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What are Conceptual Skills for Managers?

Conceptual skills in management are one of the most critical skills. They are the ability to think abstractly and apply concepts to new situations. They are the ability to think about and understand ideas. These conceptual skills are the management skills that let you see the big picture and work through problems. They allow us to understand and learn from experience and develop creative solutions to problems. Read more about manager effectiveness here: The Complete Guide to Manager Effectiveness with Essential Skills

What is the importance of conceptual skills for managers?

Conceptual skills in management are most essential for learning, thinking critically, and coming up with new ideas. They are necessary for any professional, especially for managers, as they help them understand complex issues, identify solutions, and make decisions. Managers with strong conceptual ability are better equipped to handle complex tasks, meet deadlines, and lead teams. They are also better equipped to identify and capitalize on opportunities. With the right conceptual skills, managers can be sure that they will navigate their way through any challenging situation with relative ease. They are also crucial for effective strategic planning and long-term business growth. The greater their level of conceptual skills, the more powerful and effective they become as managers. All that together is enough to prove the importance of conceptual skills. But what conceptual skills do managers need to develop? Let’s dig into that in our next section.

8 Conceptual Skills In Management You Need

The top nine examples of conceptual skills that managers need to be effective in their managerial position and lead their entire organization towards growth are as follows:

Problem-solving

Problem-solving is one of the most critical conceptual skills in management for a successful team. As a manager, you must identify and solve problems quickly to efficiently carry out your assigned tasks. By solving problems effectively, you save time and ensure that your team is working in the most efficient way possible. Furthermore, problem-solving skills equip you to think outside the box and come up with innovative solutions to thorny problems. How to develop problem-solving skills?

Practice Root Cause Analysis: Dig deep and identify the underlying causes of problems rather than just addressing symptoms.
Diverse Perspectives: Encourage teams to brainstorm solutions from various angles, incorporating different viewpoints to foster innovative problem-solving.

With this essential skill set under your belt, you are well to become a successful manager. Another excellent way to develop these problem-solving skills is by engaging in simulations. It involves using hypothetical scenarios to train yourself and your team members for real-world challenges. By doing this, you can help your team be better prepared for any curveballs that may come their way. Master the skill with some interesting problem-solving scenarios here: 7 Examples of Problem-Solving Scenarios in the Workplace (With Solutions)

Decision making

As a manager, it is crucial to make sound decisions quickly and effectively. By knowing the different decision-making models and how to use them, you can make the most informed choices possible. There are three main decision-making models: fact-based, intuition-based, and values-based. Each has its strengths and weaknesses, so it is essential to know which one is best suited for the particular situation. How to develop decision-making skills as a manager?

Collect Data: Emphasize the importance of data-driven decisions. Encourage teams to gather relevant information before making choices.
Consider Consequences: Think about the potential outcomes and impacts of each decision on various stakeholders before taking action.

By understanding these models named above and how to use them, you can become a better manager overall. To develop this skill, you need to think critically and assess the situation at hand together with all the data objectively. You may also need to have good analytical skills, as decision-making requires data analysis. With practice and good judgment, any manager can develop these decision-making skills. The decision-making skills of a manager always need to be top-notch to tackle challenges head-on. Are you prepared for that? Take Risely’s free decision-making self-assessment for managers to find out now.

Time management

Managing time is essential if you want to be successful as a manager. By learning how to optimize your time and use it effectively, you can ensure that your tasks are completed efficiently and on schedule. You can use several techniques to help you manage your time effectively, including goal setting, organizing your work, effective delegation, and breaking down large projects into manageable pieces. How to develop time management skills?

Prioritize Tasks: Identify high-priority tasks and delegate or eliminate low-priority ones.
Time Blocking: Teach managers to allocate specific blocks of time for different tasks, minimizing multitasking and improving focus.

You can also prioritize tasks and use the right tools (such as calendars, To-Do lists, and task managers) to help you stay on track. By applying these techniques systematically, you can ensure that you are getting the most out of your day. By practicing this, you’ll stay productive and efficient no matter how busy your life as a manager gets.

Teamwork and communication skills

Teamwork is essential for any successful undertaking, and effective communication skills are vital for effective management. As a manager, it is crucial to work well with a team. This is not only necessary for completing tasks successfully but also for building a solid relationship with your team. Good communication skills are essential for building trust and establishing clear lines of authority. By communicating with your team effectively, you can help them understand your goals and mission and work together to achieve them. Further, with good teamwork skills, you can create an environment conducive to innovation and growth. Developing these requires interpersonal skills and soft skills like active listening, empathy, respect, etc. How to develop communication skills?

Active Listening: Listen actively to team members, showing empathy and understanding their perspectives.
Clear Communication: Emphasize clear and concise communication to avoid misunderstandings and foster a transparent work environment.

Communication is not just about getting your point across. Effective communication takes a holistic approach by focusing on actively listening to what the other person is saying. Test your active listening skills today with Risely’s free self-assessment for managers and leaders. Understand the areas that you can work on to ensure success for your teams.

Logical thinking

Logical thinking is an essential conceptual skill for managers because it allows them to see the big picture and make decisions that will benefit their company. Logistical thinkers can think ahead and plan for potential problems while also remaining flexible to adapt to changing situations. They can also consider a variety of factors when making decisions and can weigh the pros and cons of different options. In order to be a successful manager, it is crucial to be able to think logically and strategically. How to develop logical thinking skills?

Analyze Patterns: Focus on patterns and trends in data or situations, enabling them to make informed decisions.
Use Socratic Questioning: Ask probing questions that lead to logical and well-reasoned conclusions.

Logistical thinking skills can be learned and developed, but they are not always easy. There are several exercises you can do to improve your logical thinking skills. One is to practice identifying fallacies in arguments. Another is to try to solve puzzles or problems that require logical thinking. You can also practice logical thinking by participating in problem-solving sessions or brainstorming topics with your team.

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Critical thinking

One of the most important conceptual skills in management is thinking critically. Critical thinking skills allow managers to analyze problems, identify potential solutions, and make sound decisions. In order to be an effective manager, you need to be able to think on your feet and come up with creative solutions. Critical thinking skills are also crucial for managing employees. When managers can think critically, they can better assess employee performance and identify areas where employees need improvement. Additionally, critical thinking skills help managers make better decisions regarding employee retention and termination. How to improve critical thinking skills?

Challenge Assumptions: Encourage team members to question assumptions and explore alternative viewpoints before arriving at conclusions.
Evaluate Evidence: Develop the ability to critically assess the validity and reliability of information and data through repeated questioning.

To improve your critical thinking skills, start by regularly engaging in thoughtful discussions with your colleagues and peers and by challenging yourself to come up with novel solutions to complex problems. Learn more about developing the critical thinking skills that every manager needs here.

Persuasion

Persuasion is one of the top conceptual skills in management. Managers need to be persuasive to get their employees to buy into their vision and work towards common business goals. To be successful, managers need to influence people’s thoughts and behaviors. This involves understanding the principles of persuasion and using them effectively. How to develop persuasion skills?

Understand Audiences: Tailor your messages to the preferences and needs of your audience when trying to persuade.
Highlight Benefits: Articulate the benefits and positive outcomes of your proposals or ideas.

There are several techniques that top managers use to persuade others. Some of these techniques include using logical arguments, making a strong case, appealing to people’s emotions, and building relationships of trust. Moreover, managers who are good at persuasion can get their employees to work harder and be more productive.

Abstract Thinking

One of the critical skills that a successful manager must have is abstract thinking. This refers to the ability to think beyond the concrete details and connect the dots when all information is unavailable. It helps you make decisions that are not biased by personal emotions or preconceived notions. As a manager, it is essential to step back and assess the situation objectively and then come up with a plan of action using abstract concepts and abstract ideas that will best suit the team’s needs. By developing your abstract thinking skills, you will manage your team more effectively and achieve your goals faster. How to develop abstract thinking skills?

Explore Analogies: Draw parallels between seemingly unrelated concepts, fostering creative problem-solving.
Mental Models: Develop frameworks or mental models that aid in understanding complex abstract concepts.

How to develop Conceptual Skills as a Manager?

Managers can develop conceptual skills needed in the workplace by engaging in critical thinking and problem-solving activities. This can include participating in case studies, analyzing data and trends, and seeking opportunities to learn from experts in their field through mentorship. Managers can also seek training and development programs focusing on conceptual skills, such as strategic planning and decision-making. It can also be helpful for managers to actively seek out diverse perspectives and engage in dialogue with team members to broaden their understanding and perspective. Additionally, staying up to date with industry trends and advancements can help managers stay sharp and develop their conceptual skills. Moreover, managers can help leadership development programs tackle any challenges they face in effectively developing conceptual skills. Risely, an AI-based leadership coaching platform, can help managers identify their weak areas and design unique guided learning journeys to overcome those troubles. Check out Risely today to start your move toward success.

Conclusion

It’s no secret that becoming a successful manager requires more than good technical skills. You need to be able to think strategically, logically, and critically. You will also be able to solve problems effectively and lead and communicate effectively. This blog post has discussed nine examples of essential conceptual skills that managers need to be successful. By understanding and employing these conceptual skills in management, you’ll be well on your way to becoming an influential leader.

Problem solving has become a problem?
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Other Related Blogs

Blog

Unlocking the Secrets to Exceptional Management Skills

Understanding the Basics of Management Skills

What is The Importance of Management Skills?

Exploring Key Hard Skills for Managers

Leadership and Delegation

Project Management and Coordination

Planning and Time Management

Unveiling Essential Soft Skills for Effective Managers

Empathy and Active Listening

Clear Communication and Collaboration

Problem-solving and Conflict Resolution

Functional Skills Every Manager Needs

Accountability and Ownership

Coaching and Mentoring

Adaptability and Innovation

Identifying Areas for Improvement in Your Management Skills

Using self-assessments from Risely

Enhancing Your Management Skills

Conclusion

Check out Risely’s range of management skill assessments!

How to develop the 8 Conceptual Skills every Manager needs?

What are Conceptual Skills for Managers?

What is the importance of conceptual skills for managers?

8 Conceptual Skills In Management You Need

Problem-solving

Decision making

Time management

Teamwork and communication skills

Logical thinking

Critical thinking

Persuasion

Abstract Thinking

How to develop Conceptual Skills as a Manager?

Conclusion

Problem solving has become a problem? Download our problem solving toolkit to hone your skills!

Problem solving has become a problem?
Download our problem solving toolkit to hone your skills!