A Decade in Making: Decoding Shyam Gor’s Managerial Approach

A Decade in Making: Decoding Shyam Gor’s Managerial Approach

People don’t leave companies, they leave managers.”  We have all heard this adage over the years. Shyam Gor is a manager who took things one step further and made this the mantra of his managerial journey. With over a decade of experience as a recruitment professional, Shyam has been closely involved in people management at CIGNEX in various capacities. In his latest stint as Sr. Global Manager Talent Acquisition & Resource Management, Relevance Lab and Director – Social Media, Branding and Digital Marketing, HR Association of India, he serves in broad areas of recruitment, appraisals, and resources.  When we meet Shyam in the present day, we find a manager who has it all sorted. If a team member is roaming around with grapevines, he’s got a way. If another team member needs help turning around a challenging assignment, he’s got the right mix of inspiration and innovation to support them through. 
“I believe that one must go beyond their current roles and responsibilities for a managerial role. The method I used was VEDIC method, this was a simple list that I used to be a manager… To define what one should get into” Shyam Gor
To sum up, everything Shyam does as a manager, he has devised a clever mnemonic 
  • V: Vision 
  • E: Empathy 
  • D: Delegation 
  • I: Innovation 
  • C: Collaboration 
In short, as a manager he focuses on building a solid vision for his team and ensuring that the promises are delivered on with the right mix of delegation and innovation, while empathy and a collaborative spirit back up the team through the highs and lows.  But before the big breakthrough, how did this shape up? In conversation with Shyam, we discovered that each element of the set has been derived from real-life experiences for over a decade. 


Recalling his first stint as a manager with the current organization, Shyam points to precisely what led to his elevation. 
“The moment I got promoted to assistant manager, one of my teammates came to me and asked ‘what did you do differently, that I didn’t do?’”  Shyam Gor
As individual contributors, we have a set of responsibilities, and we call it a day once all the checkboxes are ticked. Shyam decided to go ahead with this and delivered beyond expectations, which enabled his seniors to trust him and provide more opportunities. A vision for the future, the team, and yourself is the secret to success in managerial roles. Moreover, this gave Shyam the confidence and surety in his abilities as a team manager. 


While a vision shows a direction to managers, there’s more to ensuring good realization with your team. Shyam recalls an incident at his first-ever job that forever stuck with him. He had been taking up some dreaded weekend night shifts alone in the team for a while in his role and wanted to leave a few hours earlier one day to spend time with his family.  Shyam’s then manager returned with disapproval for the need for breaks, and offered misplaced motivation to refocus the conversation. Soon enough, Shyam ended up leaving the organization, as he recognized the need for appreciation for work, as well as boundaries and balance to protect his personal life. 
“At that moment, I knew that the manager did me wrong. I used to follow everything as per process but my personal needs were not considered. That’s the day I decided for my team as well, that I will approve leaves – no questions asked as long as there’s no misuse.”  “I left that manager, not the company. Had he been a little more supportive, I would have still been there.” Shyam Gor
This incident was a defining moment in Shyam’s professional journey, as he embraced empathy for his colleagues and put the idea into practice. As a result, his approach to leadership shifts as per the context and the person he’s working with because he knows that not everyone is up for motivational quotes at every moment of their life. Empathy is about understanding and upholding others as they need, not supporting them in ways that suit your purpose.


Are you even a manager if you have never been worried about everything under the sun? While delegating work seems like a magic trick, it’s also the most common pitfall for new managers. Shyam recalls one time when he managed multiple projects and deliverables all alone. 
“Unless and until you learn to delegate your tasks, the worst a manager can be with a full plate of tasks. Once I was working on close to 70-80 positions, multiple team calls with stakeholders, and some completely new profiles to handle alongside. When I had this much on my plate I was either always late or missing out on things.” Shyam Gor
The consequences were unsurprising: Shyam was exhausted from the sheer effort and stress of doing so much. He remembers that he initially started doing everything himself because it felt safer to get things done rather than explain and await results.  But over the years, his approach has changed. Shyam now uses delegation as a key ingredient in his managerial magic. When he looked back at earlier attempts, he recognized three areas where delegation faltered and set out to rectify them: 
  • C – communication: First and foremost, communication. Each member of your team requires a clear understanding of what needs to be accomplished and how.
  • A – adapting: Second, not all team members are made alike. While one might be a perfectionist, another could be committed to progress. You need to guide them differently to get things done.
  • T – task delegation: And last, task delegation. Correctly deciding what to delegate is a job half done. Some jobs are yours to own. Pick what your team is equipped and willing to do and move ahead.
Delegation is only half the job done. Shyam also talks of the other, which is often ignored: building ownership. Building ownership in your team members is critical in ensuring that they are motivated and inspired to get things done as you want. At times, these attempts get lost. 
“We get into a sense of responsibility, where someone’s career is dependent on us. In many ways, we can motivate them, utilize their skills and boost their potential. We can give them opportunities and ownership”  Shyam Gor
For instance, thinking back to one incident, Shyam talks of miscommunication. While information was shared in the best possible manner, something frequently felt amiss. As a result, either the team member was confused, or the results were unsatisfactory. They decided to devise a clever way out: set the owner for particular tasks and make them thoroughly involved in the process, whether meeting with the team or external stakeholders. The key to this was understanding that team members are not just machines but humans who love being valued for their efforts. 


We all hit the wall at times, and Shyam’s story is no different. Looking back to his early days as a manager, Shyam recalls an incident that forever inspired him to face challenges. It was a meeting with a client who harbored unreasonable expectations. The goal seemed unachievable, and the client was unrelenting!  Making the case for his team, Shyam lost his calm and declared that the goal could not be met within that timeline. The situation was high-stakes, with seniors present and team members looking up to their manager to save them from long hours of extra work.  It seemed like a deadlock.
“I clearly said that it’s not possible… I was still upset and I was taking the heat thinking that the project would fail. But my manager said something that I still remember – ‘I believe that you can do it, why don’t you?’”  Shyam Gor
The words of his senior helped Shyam rethink the situation. He sat down and came up with a plan. Setting the expectations with his team and all the collaborators, Shyam started working and made it out with the goal in his hands. He used a mix of incentives and motivation for his team to get things done and keep motivation high. The walls seem big at times, but as we saw, there are always ladders to build.  


We have talked of great ideas so far, but the last one in this mnemonic is simpler, but probably the most important. Collaborating with others is the cornerstone of Shyam’s leadership style.
“First thing after getting a promotion, I took my team out for ice cream. I shared the news that it’s a win for us.” Shyam Gor
Going back to the day when Shyam received the letter informing him of his promotion to a managerial role, he talks about the first things he did. 
  • Share the news directly with the team 
  • Make them a part of the transition, not just the audience
“I skipped the formality and asked them straight up – ‘What would be the one thing you’d like to change about our team?’… Setting expectations with my team was easier because we knew each other in-and-out.”  Shyam Gor
As Shyam was heading to manage a team of people he had already worked with, he used their connections to his best. He started by taking their feedback on the team’s operations as an initial exercise. He asked about their preferences and presented them forward, leading to trust and loyalty in his leadership. Yet, not everything goes as planned. A couple of team members did not enjoy the prospect of being managed by their peers. A way was created from clear mutual expectations and understanding to keep the team going.  Over the years, Shyam has emphasized the importance of collaboration in a team in many ways. He has enabled his former peers to maintain solid relationships by ensuring he never makes them feel low. As a result, they are the best sources of honest feedback he could ever get.  Shyam offers one key idea regarding his leadership style: no two people are alike. Leadership evolves with every person and situation. The evolution is not just contextual but also temporal. Over time, we collect experiences and instances that guide us throughout life. 
“People are the best teachers… We get to collect and apply some principles from our daily lives, as I have found from my manager” Shyam Gor
In sum, he offers four critical ideas to new managers who are starting their journeys: 
  • A – adapt: each role and person needs a different idea to get things done. Be prepared to take turns as the time demands. Sometimes, you will mess up, which is alright with an apology. 
  • B – be available: Your team will need you, no matter how much you try to create autonomy. Being available and visible is essential for a manager. It ensures your team knows your presence and can bank on you when trouble strikes. 
  • C – Communication: You should never ignore this important value. It’s essential in everything that or does not happen in your team. 
  • D – delegation: We love being superheroes, but let’s restrict ourselves to high-performing managers. Delegation enables you to realize team potential at an unprecedented level. When done right, it makes the best use of the team you have with you.
Shyam Gor has developed their leadership style by working globally and observing different types of leaders, an opportunity only some aspiring managers may have. But here’s the thing: we miss out on the nitty gritty and don’t always have the support to overcome similar challenges. That’s where Risely steps in as a solution. Risely is an AI buddy for managers, offering the guidance that every manager needs to unleash their true potential. With tailored steps and insights, Risely empowers you to solve challenges in simple steps: 
  • Identify your challenges: The journey begins when a manager starts by defining their challenges. From 50+ challenges, managers and team leaders can identify the issues hurting their team.
  • Test your skills: In the second step, skills and qualities, such as expectation setting and prioritization skills, are tested with the help of leadership skill assessments to see how well you have achieved these critical functions. These assessments help us create detailed reports for skills and abilities.
  • Start growing: Now comes the good part: where your progress becomes Risely’s agenda. Managers can start making progress with the help of daily nudges, toolkits, and the interactive AI coach – Merlin, who is there for you through thick or thin, whether day or night. 
Sounds exciting? You can start a free conversation with Merlin now!

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Grooming for Management: The Key to Building a Sustainable Leadership Pipeline

Grooming for Management: The Key to Building a Sustainable Leadership Pipeline

Imagine a crucial leadership position opening up in your organization. You scramble to fill the role, internally and externally, searching for the perfect candidate. But wouldn’t it be much better if you already had talented individuals within your ranks, prepared and ready to step up? This is where “grooming for leadership” comes in. While “grooming” might sound like a one-way process, it’s crucial to remember it’s a collaborative effort. This blog will offer a comprehensive overview of the grooming process in the workplace, highlighting the critical steps involved. We’ll delve into the practical strategies organizations can implement to effectively nurture the next generation of leaders and ensure a smooth leadership transition in the future.

Defining Grooming for Management

“Grooming for management” refers to identifying individuals with leadership potential and equipping them with the necessary skills, knowledge, and experience to thrive in management roles. It’s a proactive approach that ensures a smooth leadership pipeline within the organization, fostering employee engagement, retention, and success.

Why Grooming Potential Leaders Matter?

Focusing solely on technical skills when identifying potential leaders can lead to missing out on valuable talent. Organizations that prioritize grooming individuals with strong leadership qualities experience numerous benefits, including:
  • Improved Succession Planning: By having a pool of trained individuals ready to step into leadership roles, L&D leaders can ensure a smooth transition when positions become available, minimizing disruption and maintaining operational efficiency.
  • Enhanced Employee Engagement: Recognizing and investing in developing high-potential employees fosters a sense of value and career progression, leading to increased engagement and motivation.
  • Stronger Company Culture: L&D leaders foster a positive and supportive work environment that benefits the entire team by cultivating leadership qualities like communication, collaboration, and problem-solving.

Ways to Identify Potential Leaders in the Organization?

Several tools and assessments can assist in identifying potential leaders:
  • Performance Reviews: Regularly reviewing employee performance can offer insights into individual strengths, weaknesses, and leadership potential.
  • Personality Tests: Certain personality tests can identify behavioral traits associated with successful leadership, such as decision-making, resilience, and adaptability.
  • 360-Degree Feedback: This method provides multi-perspective feedback on an individual’s performance and leadership skills from colleagues, supervisors, and even clients.
By actively seeking out individuals who possess these qualities and utilizing the tools discussed, L&D leaders can lay the foundation for effective leadership grooming and a flourishing future.

Strategies for Grooming Potential Leaders

Identifying promising individuals with leadership potential is just the first step. To help them blossom into future leaders, organizations need to provide strategic nurturing through various development opportunities. Here are some key strategies to consider:

Mentorship and Coaching Programs

  • Pairing aspiring leaders with experienced mentors allows them to gain valuable insights, guidance, and support. Mentors can share their knowledge and experience, provide objective feedback, and help mentees navigate challenges.
  • Investing in formal coaching programs can offer structured guidance and support from certified coaches who specialize in leadership development. Coaching can help individuals identify their strengths and weaknesses, set goals, and develop personalized development plans.

Leadership Development Workshops and Training Sessions

  • Offering targeted workshops and training sessions on essential leadership skills equips individuals with the necessary knowledge and tools.
  • Encouraging participation in industry conferences and leadership summits allows individuals to network with industry professionals, learn from established leaders, and stay updated on current trends and best practices in leadership.

Assigning Stretch Assignments and Special Projects

  • Providing challenging assignments that push individuals outside their comfort zones helps them develop new skills, build confidence, and gain valuable experience.
  • Entrusting them with special projects allows them to take on increased responsibility, demonstrate their leadership abilities, and learn from successes and failures.
By implementing these comprehensive strategies, L&D leaders can create a nurturing environment that cultivates the skills and knowledge necessary for aspiring leaders to thrive.

Best Practices for Effective Grooming for Management

Identifying potential leaders and providing growth opportunities is crucial, but effective grooming requires more than just strategies. Here are some best practices that ensure your efforts translate into meaningful leadership development:
  • Providing Constructive Feedback and Guidance: Imagine Sarah, a high-potential employee with strong communication skills but struggles with delegation. A constructive approach involves providing specific and focused feedback, such as, “Sarah, your presentation was excellent, especially how you engaged the audience. However, delegating some of the research tasks to junior team members could have freed up your time to focus on the strategic aspects of the project.” This personalized feedback helps Sarah identify her development areas while acknowledging her strengths and fostering a motivated learning environment.
  • Creating a Supportive and Inclusive Work Environment: John, a technical expert with strong leadership potential, hesitates to participate in meetings due to his introversion. Creating a supportive environment involves encouraging participation from all voices and valuing diverse perspectives. This could involve calling on individuals by name to share their thoughts, creating smaller discussion groups within larger meetings, or offering different communication channels for comfortable participation. This inclusivity fosters John’s confidence and allows him to showcase his leadership abilities without feeling pressured or intimidated.
  • Aligning Grooming Initiatives with Organizational Goals and Values: An organization prioritizes innovation and collaboration as core values. Their grooming program should incorporate activities that nurture these values, such as assigning cross-functional projects that require teamwork and innovative problem-solving. Leadership development workshops could also emphasize fostering collaboration and open communication within teams, aligning individual development with the organization’s overall direction and values.
By incorporating these best practices, L&D leaders can ensure their grooming for management efforts are effective, targeted, and aligned with their overall goals. 

Common Challenges in Grooming Leaders

While the benefits of grooming potential leaders are undeniable, L&D leaders often face various challenges. Here are some common obstacles and practical strategies to overcome them:
  • Lack of Commitment from Leadership: If senior leadership doesn’t prioritize grooming, it sends a message that it’s not valued, leading to a lack of enthusiasm and support throughout the organization. Solution: Secure buy-in from senior leadership by highlighting the long-term benefits of grooming, such as improved succession planning, increased employee engagement, and a stronger leadership pipeline.
  • Limited Resources and Budgetary Constraints: Implementing comprehensive grooming programs can be resource-intensive. Solution: Explore cost-effective strategies like internal knowledge-sharing sessions, mentoring programs utilizing existing talent, or collaborating with other organizations for joint leadership development initiatives.
  • Difficulty Identifying Potential Leaders: Recognizing leadership qualities beyond technical skills can be challenging. Solution: Implement a multifaceted approach, using tools like performance reviews, personality tests, and 360-degree feedback to gain a comprehensive understanding of individuals’ potential.
  • Employee Hesitancy to Take on Additional Responsibilities: Individuals might hesitate to take on challenging projects or leadership roles due to fear of failure or lack of confidence. Solution: Create a supportive and encouraging environment, provide adequate training and resources, and celebrate successes to build confidence and encourage participation.
  • Retention Challenges: Investing in employee development can lead to concerns about them leaving for other opportunities. Solution: Foster a positive and engaging work environment that offers growth opportunities, competitive compensation and benefits, and recognition for achievements to encourage individuals to stay and contribute their leadership skills to the organization’s success.

Strategies to Overcome these Obstacles 

  • Develop a Clear Grooming Strategy: Define your organization’s grooming goals, identify the skills and qualities you seek in future leaders, and establish a structured development plan.
  • Communicate Effectively: Communicate the importance of grooming for leadership and its benefits to individuals and the organization.
  • Tailor Development Programs: Individualize development plans based on each person’s strengths, weaknesses, and aspirations.
  • Track Progress and Measure Results: Regularly monitor progress through performance reviews, feedback sessions, and assessments to ensure the effectiveness of your grooming efforts.
  • Celebrate Successes: Recognize and celebrate achievements and milestones along the way to motivate individuals and showcase the grooming program’s value.
Organizations can overcome roadblocks by acknowledging the potential challenges and implementing practical solutions.

Wrapping Up

Throughout this blog, we have explored the concept of “grooming for management”—the strategic process of identifying and nurturing individuals with leadership potential. We’ve discussed its importance, various strategies for effective implementation, and best practices to ensure success. As L&D leaders, you play a pivotal role in fostering and shaping your organization’s future. Invest in grooming initiatives and champion the development of your talent pool. By cultivating the seeds of leadership today, you ensure a vibrant and thriving organization for years.

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Looking For a Delegation Coach? 10 Delegation Training Courses at Your Fingertips for quick learning

Looking For a Delegation Coach? 10 Delegation Training Courses at Your Fingertips for quick learning

Delegation is a cornerstone skill for any manager or leader aiming to foster team growth and maximize productivity. Yet, mastering delegation is often a complex process, requiring a blend of knowledge, practice, and expert guidance. In this blog, we’ll delve into the pivotal role that delegation coaching and training courses play in refining managers’ delegation skills, ultimately contributing to organizational success. We’ll explore how delegation coaching offers personalized support to enhance managers’ ability to distribute tasks effectively and cultivate a culture of trust within their teams. Additionally, we’ll investigate the benefits that delegation training courses offer, from equipping managers with practical techniques to fostering accountability and time management. 
Delegation coaching involves personalized guidance and support tailored to help managers improve their delegation abilities. A delegation coach provides valuable insights, feedback, and strategies to empower managers to distribute tasks effectively, trust their team members, and optimize resource utilization. Through one-on-one sessions or group workshops, delegation coaches address individual challenges and opportunities, equipping managers with the confidence and competence needed to delegate with ease. Enrolling in delegation training courses offers numerous benefits for both managers and organizations. These courses provide structured learning experiences to enhance delegation skills and promote leadership growth. Participants learn practical techniques for identifying tasks suitable for delegation, selecting the right team members based on strengths and capabilities, and communicating expectations. Additionally, delegation training courses emphasize the importance of accountability, time management, and fostering a culture of trust within teams. Managers can unlock various benefits by investing in delegation training, including increased productivity, improved employee morale, and enhanced team performance. Now, let’s explore the critical components of delegation training and how they contribute to the delegation process.

Key Components of Delegation Training

Delegation training courses typically cover essential elements that are integral to effective delegation. These components include:
  1. Task Identification: Managers learn how to identify tasks that can be delegated based on factors such as complexity, urgency, and their own skill set.
  2. Team Member Selection: Training helps managers understand how to assess team members’ strengths, weaknesses, and interests to match tasks appropriately and ensure successful outcomes.
  3. Clear Communication: Effective communication is crucial in delegation. Training courses teach managers how to articulate expectations, provide necessary instructions, and establish checkpoints for progress monitoring.
  4. Setting Goals and Deadlines: Delegation training emphasizes setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals and deadlines to ensure clarity and accountability.
  5. Monitoring and Feedback: Managers learn how to monitor delegated tasks, provide ongoing support and feedback, and intervene to address challenges or obstacles when necessary.
  • Delegation Mastery: The Art of Delegating Effectively” (Udemy): This course is designed to help participants master the art of delegation by providing practical strategies and techniques for effective delegation. It covers topics such as identifying tasks suitable for delegation, selecting the right team members, setting clear expectations, and providing support and feedback. Through lectures, real-life examples, and interactive exercises, participants learn how to delegate tasks efficiently and empower their team members to achieve better results.
  • “Effective Delegation: Techniques and Strategies” (LinkedIn Learning): This course offered on LinkedIn Learning focuses on teaching participants the techniques and strategies needed to delegate tasks effectively. It covers essential concepts such as understanding delegation principles, overcoming common delegation pitfalls, and building trust with team members. Participants learn to assess tasks for delegation, communicate expectations clearly, and provide the necessary support to ensure successful outcomes.
  • “Delegation Skills for Leaders” (Coursera): Developed by the University of Colorado Boulder, this course is part of the Leadership Development for Engineers specialization on Coursera. It aims to equip leaders with the essential delegation skills to manage teams and achieve organizational goals effectively. Participants learn how to delegate tasks strategically, develop trust with team members, and foster a culture of accountability. The course includes video lectures, readings, and practical assignments to reinforce learning.
  • “Delegating for Results” (American Management Association): This course offered by the American Management Association focuses on helping managers and leaders delegate tasks to achieve desired results. It covers identifying delegation opportunities, selecting the right people for tasks, and providing necessary support and feedback. Participants learn to overcome common delegation challenges and develop a plan tailored to their organizational needs.
  • “Mastering Delegation” (Skillsoft): This Skillsoft course provides comprehensive training on mastering the delegation process. It covers essential skills such as assessing tasks for delegation, communicating effectively with team members, and monitoring progress. Participants learn how to delegate tasks efficiently while maintaining accountability and fostering teamwork within their organization.
  • “Delegation: The Art of Delegating Effectively” (Global Knowledge): This course focuses on teaching participants the art of delegation to enhance productivity and achieve better results. It covers techniques for assessing tasks, selecting the right individuals for delegation, and setting clear expectations. Participants learn how to delegate tasks strategically to maximize efficiency and empower their team members.
  • “Advanced Delegation Techniques” (FranklinCovey): This course by FranklinCovey is designed for experienced leaders looking to refine their delegation skills. It explores advanced delegation techniques such as cascading delegation, setting SMART goals, and leveraging technology for effective communication and collaboration. Participants learn how to delegate tasks strategically to drive organizational success.
  • “Delegation Skills Training Course” (Management Training Institute): This course focuses on providing practical delegation skills training for managers and leaders. It covers topics such as assessing task complexity, identifying delegation opportunities, and providing clear instructions. Participants learn to delegate tasks efficiently while building team trust and accountability.
  • “Delegation Essentials” (DevelopHer): Developed by DevelopHer, this course aims to equip participants with the skills and knowledge needed to delegate effectively. It covers fundamental concepts such as prioritizing tasks, selecting the right people for delegation, and providing necessary support and feedback. Participants learn to delegate tasks strategically to achieve better outcomes and improve performance by understanding the purpose behind a certain task.
  • “Delegating with Confidence” (Vital Learning): This course offered by Vital Learning focuses on helping managers develop confidence in their delegation abilities. It covers practical strategies for assessing tasks, selecting appropriate team members, and setting clear expectations. Participants learn how to delegate tasks effectively while maintaining accountability and fostering a culture of collaboration within their teams.
  • Michael Hyatt: Michael Hyatt is a leadership expert, bestselling author, and former CEO of Thomas Nelson Publishers. He is known for his productivity, goal-setting, and leadership development expertise. Through his website, books, podcasts, and online courses, Hyatt offers coaching and resources to help individuals and organizations achieve their goals, including improving delegation skills. His approach emphasizes clarity, focus, and effective communication to empower leaders to delegate tasks efficiently and build high-performing teams.
  • Julie Perrine: Julie Perrine is an administrative expert, author, and speaker specializing in administrative training and development. She is the founder and CEO of All Things Admin, a company dedicated to providing administrative professionals with training, resources, and support. Perrine offers coaching and workshops on various topics, including effective delegation techniques for administrative professionals. Her coaching empowers administrative professionals to prioritize tasks, streamline processes, and delegate responsibilities effectively to enhance productivity and contribute more strategically to their organizations.
  • Whitney Johnson: Whitney Johnson is a bestselling author, executive coach, and innovation thinker known for her work on disruptive innovation and personal disruption. She is the CEO of WLJ Advisors and authorizes several books, including “Disrupt Yourself” and “Build an A-Team.” Johnson offers coaching and workshops to help leaders and organizations navigate change, foster innovation, and build high-performing teams. Her coaching approach emphasizes personal growth, resilience, and embracing discomfort to achieve breakthrough results, including mastering the art of delegation.
  • Dave Crenshaw: Dave Crenshaw is a productivity expert, author, and speaker specializing in time management and leadership development. He founded Invaluable Inc., a coaching and training company dedicated to helping individuals and organizations improve their productivity and effectiveness. Crenshaw offers coaching, workshops, and online time management, delegation, and leadership courses. His coaching approach focuses on practical strategies, mindset shifts, and accountability to help individuals overcome productivity challenges and achieve their goals, including mastering delegation skills.
  • Neen James: Neen James is a leadership and productivity expert, keynote speaker, and author known for her energetic and engaging presentations. She is the author of several books, including “Folding Time” and “Attention Pays.” James offers coaching, workshops, and keynote presentations to help individuals and organizations improve their focus, productivity, and communication skills. Her coaching approach emphasizes creating moments of impact, managing attention effectively, and fostering meaningful connections to drive results, including mastering delegation to empower teams and achieve greater success.
Delegation coaching and training courses are indispensable resources for managers seeking to enhance their delegation skills and drive organizational excellence. Delegation coaching provides tailored guidance and strategies to empower managers to delegate tasks effectively. At the same time, training courses offer structured learning experiences to equip them with practical techniques and foster a culture of accountability within their teams. By investing in delegation coaching and training, managers can unlock many benefits, including increased productivity, improved team morale, and enhanced organizational performance. As the demand for effective delegation continues to rise in today’s dynamic business landscape, embracing these resources becomes paramount for leaders committed to achieving sustainable success.

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5 Leadership Coaching Styles

The Directive Coaching Style

You’ve got a team buzzing with energy, but they need a clear path forward. That’s where the Directive style shines. It’s like being a compass in a storm, providing clarity and direction when required. So, what exactly is the Directive Coaching Style? It’s all about giving precise instructions and guidance and steering your team toward success. Think of it as laying down stepping stones for your team to follow. For instance, imagine you’re launching a new project, and your team needs a roadmap. You step in, outline the goals, and chart the course. That’s directive coaching in action, providing a clear framework for progress.

Characteristics of Directive Coaching Style

The Directive Coaching Style carries several distinct characteristics that set it apart:
  • Clarity: Above all, this style emphasizes clear and explicit guidance. It’s about leaving no room for ambiguity. When you employ the Directive approach, you provide precise instructions and expectations, leaving little doubt about what needs to be done.
  • Structured Approach: The Directive style often follows a structured approach to problem-solving and decision-making. There’s a systematic nature to how tasks are assigned, deadlines are set, and progress is monitored. It’s like having a roadmap that everyone can follow.
  • Results Orientation: At its core, the Directive Coaching Style is focused on results. It’s about achieving goals efficiently and effectively. Leaders using this style keep their eyes on the prize, driving their team toward success with unwavering determination.

Examples of Directive Coaching Style

  • Providing Clear Instructions and Guidance: Imagine you’re leading a team tasked with launching a new product. As the L&D manager, you employ the Directive Coaching Style to ensure everyone understands their roles and responsibilities. You provide clear instructions on the project timeline, deliverables, and quality standards. By laying out a structured plan and detailing expectations, you empower your team to work efficiently and effectively toward achieving the project goals.
  • Urgent Situations or Crisis Management: A sudden disruption in the supply chain that threatens to derail your production schedule. In such urgent situations, as the L&D leader, you step in decisively, providing clear directives to address the crisis. You mobilize the team, assign specific tasks, coordinate efforts to minimize the impact and find solutions swiftly.
In both scenarios, the Directive Coaching Style provides clarity, direction, and prompt action, ultimately facilitating successful outcomes in facing challenges and uncertainty.

The Collaborative Coaching Style

The Collaborative Coaching Style is characterized by inclusivity, mutual respect, and active participation among team members. In this approach, the coach is a facilitator rather than a sole decision-maker, fostering an environment where ideas are shared and consensus is reached through collaboration.

Characteristics of Collaborative Coaching Style

  • Open Communication: Team members are encouraged to express their thoughts, opinions, and concerns freely. The coach facilitates open dialogue, creating a safe space for honest communication and feedback.
  • Shared Decision-Making: Decisions are made collectively, with input from all team members. The coach values diverse perspectives and seeks consensus to ensure everyone feels heard and appreciated.
  • Trust and Respect: Trust forms the foundation of the collaborative relationship between the coach and team members. A mutual respect for each other’s expertise, contributions, and perspectives fosters a positive and supportive work environment.

Examples of Collaborative Coaching Style

  • Fostering Teamwork and Collaboration: Consider a virtual team spread across different locations. You create opportunities for asynchronous collaboration through collaborative tools and platforms, allowing team members to contribute ideas, provide feedback, and collaborate on projects regardless of geographical constraints. You cultivate a culture of inclusivity and teamwork by leveraging technology to foster collaboration.
  • Encouraging Employee Involvement in Decision-Making Processes: Imagine your organization is undergoing a strategic planning process. As the L&D leader, you leverage the Collaborative Coaching Style to promote employee involvement in decision-making processes. You conduct focus groups, surveys, and brainstorming sessions to gather input from employees at all levels of the organization. Involving employees in the decision-making process fosters a sense of ownership and commitment to the organization’s goals, leading to more significant alignment and buy-in.
The Collaborative Coaching Style promotes teamwork, inclusivity, and shared decision-making, resulting in a more engaged and empowered workforce capable of achieving collective goals and driving organizational success.

The Facilitative Coaching Style

The Facilitative Coaching revolves around guiding individuals or teams through self-discovery, problem-solving, and personal growth. Rather than providing direct solutions, the facilitative coach empowers others to explore their capabilities, develop critical thinking skills, and take ownership of their actions. 

Characteristics of Facilitative Coaching Style

  • Active Listening: The facilitative coach listens attentively to understand individuals’ or teams’ perspectives, concerns, and aspirations. Through active listening, the coach builds rapport, fosters trust, and creates a supportive environment for exploration and learning.
  • Questioning and Reflection: Instead of offering immediate answers, the facilitative coach poses thought-provoking questions to stimulate reflection and critical thinking. By encouraging individuals to explore different perspectives and possibilities, the coach facilitates deeper insights and enhances problem-solving skills.
  • Empowerment and Autonomy: The facilitative coach empowers individuals to make decisions, take calculated risks, and learn from their experiences. By providing autonomy and support, the coach fosters a sense of ownership and accountability, motivating individuals to pursue their goals with confidence and determination.

Examples of Facilitative Coaching Style

  • Supporting Employees in Problem-Solving: When a team encounters a complex technical issue that requires innovative solutions. As the L&D manager, you guide the team through a structured problem-solving process, employing the Facilitative Coaching. You encourage brainstorming sessions, facilitate discussions, and ask probing questions to help team members identify root causes, explore alternative approaches, and develop creative solutions collaboratively. By fostering a supportive and empowering environment, you enable the team to address challenges effectively and enhance their problem-solving capabilities in the long run.
  • Empowering Employees to Take Ownership of Their Development: As an L&D leader, you engage employees in reflective conversations about their achievements, challenges, and career aspirations during performance review discussions. By encouraging self-assessment, soliciting feedback from peers and stakeholders, and offering developmental opportunities tailored to individual needs, you foster a learning, accountability, and empowerment culture where employees feel motivated to pursue excellence and contribute to organizational success.
The Facilitative Coaching promotes self-discovery, empowerment, and personal growth, enabling individuals and teams to unlock their full potential and thrive in dynamic and challenging environments.

The Transformational Coaching Style

The Transformational Coaching Style revolves around inspiring and empowering individuals to reach their full potential by fostering a shared vision, encouraging innovation, and promoting personal and professional growth. 

Characteristics of Transformational Coaching Style

  • Visionary Leadership: Transformational coaches articulate a compelling vision of the future that resonates with individuals’ values and aspirations. They inspire others to embrace change, challenge the status quo, and pursue ambitious goals with passion and purpose.
  • Empowerment and Trust: Transformational coaches empower individuals to take ownership of their roles, responsibilities, and career development. They cultivate a culture of trust, autonomy, and accountability, enabling individuals to explore new ideas and experiment with different approaches.
  • Authenticity and Empathy: Transformational coaches lead with authenticity, integrity, and empathy, building meaningful relationships based on mutual respect, understanding, and support. They actively listen to individuals’ concerns, celebrate their achievements, and provide constructive feedback to facilitate growth and development.

Examples of Transformational Coaching Style

  • Inspiring and Motivating Employees Towards a Shared Vision: Consider a scenario where an organization embarks on a strategic initiative to expand into new markets and drive innovation. As the L&D manager adopting the Transformational Style, you inspire and motivate employees to embrace the organization’s vision, values, and strategic priorities. Through storytelling, vision casting, and inclusive communication, you paint a vivid picture of the future, highlighting the initiative’s opportunities, challenges, and collective impact. 
  • Promoting Personal and Professional Growth Through Mentorship: Employees who aspire to advance their careers and develop organizational leadership skills. As the L&D leader, you serve as a mentor and guide, offering personalized support, guidance, and encouragement to help employees achieve their goals. You provide constructive feedback, challenging assignments, and developmental opportunities tailored to the employee’s aspirations and growth areas. You can nurture a culture of mentorship and learning where individuals feel empowered to seek guidance, take risks, and explore new opportunities for growth and development.
The Transformational Coaching Style inspires, empowers, and uplifts individuals to reach their full potential, pursue their passions, and positively impact their organizations.

The Non-Directive Coaching Style

The Non-Directive Coaching Style is characterized by a facilitative approach that empowers individuals to explore their thoughts, feelings, and solutions through self-discovery and reflection. The non-directive coach adopts a more hands-off approach, allowing individuals to lead the coaching process. 

Characteristics of Non-Directive Coaching Style

  • Questioning and Exploration: Rather than offering immediate solutions or advice, the non-directive coach asks thought-provoking questions to stimulate critical thinking, self-awareness, and exploration. The coach encourages individuals to delve deeper into their values, beliefs, and motivations through open-ended inquiries.
  • Empowerment and Autonomy: The non-directive coach empowers individuals to take ownership of their personal and professional development journey. By fostering autonomy and self-reliance, the coach instills confidence, resilience, and a sense of agency in individuals, enabling them to make informed decisions.
  • Reflection and Growth: The non-directive coaching process encourages individuals to self-reflect, introspection, and continuous learning. By exploring past experiences, identifying patterns, and envisioning future possibilities, individuals gain valuable insights, clarity, and direction for growth.

Examples of Non-Directive Coaching Style

  • Encouraging Self-Discovery and Reflection: Imagine an employee struggling to navigate career transitions, define their professional goals, and overcome self-doubt. As the L&D manager practicing the Non-Directive Coaching, you create a supportive coaching environment that encourages self-discovery and reflection. You help employees explore their passions and values through empathetic listening and powerful questioning, uncovering hidden talents and untapped potential. You guide the employee in identifying their aspirations, setting meaningful goals, and developing actionable plans for growth and development. 
  • Nurturing Creativity and Innovation Within the Team: A team facing creative blocks, brainstorming fatigue, and a lack of inspiration. As the L&D leader, you facilitate creative coaching sessions that ignite the imagination, stimulate curiosity, and unlock innovation. You encourage team members to explore diverse perspectives, challenge conventional thinking, and embrace experimentation. Through open-ended questions and creative exercises, you inspire individuals to tap into their creativity, explore new possibilities, and generate breakthrough ideas. 
The Non-Directive Coaching Style promotes self-discovery, creativity, and innovation by empowering individuals to explore their thoughts, feelings, and solutions through reflective inquiry and open dialogue. 

Wrapping Up

This blog explored five leadership coaching styles; each style offers unique approaches to leadership development, ranging from providing clear guidance to fostering self-discovery and innovation within teams. Understanding the diversity of leadership coaching styles is crucial for effective development. It enables leaders to adapt their coaching approach to different situations, personalities, and organizational needs. L&D managers should explore and adopt suitable coaching styles that align with your team dynamics, goals, and values. 

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Rising to the Challenge: Shruthi Kamath’s Path to Becoming a Manager

Rising to the Challenge: Shruthi Kamath’s Path to Becoming a Manager

“Can I really do this?” It’s a question that echoes in the minds of countless professionals contemplating a leap into management. The fear of the unknown, the anxiety of making decisions that impact others, and the worry about losing the familiar comfort of their existing roles – these are the emotions that grip many aspiring managers. Meet Shruthi Kamath, a Senior Customer Success manager with nearly eleven years of professional experience. She deals with client communication, understands their requirements, and gives them the experience of the product and services. Shruthi is a creative and self-driven person who enjoys turning her ideas into reality. She always gives her best in every project she takes on. But as a manager, like so many others, she was initially scared at the mere thought of becoming a manager. We’ll talk about her fears and hesitations about taking on the role and how she turned those feelings around and became the excellent manager she is today. Her professional story demonstrates how embracing the unknown can lead to remarkable professional and personal growth.

A Change of Heart: How Support and Self-Discovery Overcome Hesitation

“I thought I could never become a manager because it never seemed like my cup of tea.” Shruthi Kamath
Initially, when Shruthi got an opportunity to become a manager, the idea didn’t sit well with her. She had reservations, mainly because of the negative stereotypes associated with the managerial role. The common belief that team members often dislike their managers weighed heavily on her mind. In retrospect, Shruthi’s reluctance to take on a managerial role primarily stemmed from her concern about positively impacting her team. The thought of stepping into a managerial role brought the weight of wondering whether she could contribute positively to her team’s dynamics. The hesitation wasn’t rooted in self-doubt but rather in a genuine desire to ensure that her influence on the team would be constructive and beneficial. This thoughtful consideration lingered in her mind as she contemplated embracing the role of a manager.
“Managing people is a challenging task.” Shruthi Kamath
Another reason why the idea of stepping into a manager’s shoes didn’t initially appeal to Shruthi was the complexity associated with the managerial role.She had always been the kind of professional who thrived on improving and streamlining processes. The thought of whether she could effectively manage it all made her uncertain. After all, managing people is often considered one of the most challenging tasks in the professional world. As a manager, the to-do list seems endless. You need to understand each team member’s unique work style, what motivates them, and how to inspire them to achieve their goals. You have to ensure that the work gets done on time and that your team is content working under your leadership. And, as if that wasn’t enough, you still have your own tasks to complete. The sheer magnitude of it all made her wonder if she could juggle it successfully. After some conversations with her colleagues and seniors, Shruthi began to see the manager’s role in a new light. It dawned on her that this might be the next step for her growth and professional development. With her seniors’ and colleagues’ support and encouragement, she decided to take the leap. Stepping into the managerial role turned out to be an enlightening journey and became an opportunity for self-discovery, too. With every interaction, she learned valuable lessons, not just about managing others but about understanding herself better. 

Early Days of Leadership: Shruthi Kamath’s Managerial Challenges

“I would explain the tasks at hand clearly and would still sense a little doubt in the room.”  Shruthi Kamath
For Shruthi, a first-time manager, the initial hurdle she faced was ensuring that her team members fully grasped the task at hand, aiming to bridge potential communication gaps. Often, she found herself in a situation where she would explain things to her team, only to realize that her message hadn’t landed as intended. Sometimes, it was frustrating for her to repeat herself and still be uncertain whether her explanations had truly resolved the issues or if her team truly understood her. This challenge became a significant learning curve, pushing her to find more effective ways to communicate her ideas and tasks. As the meticulous professional that Shruthi is, she was determined to solve this challenge; after a few trial and error methods, she found a method that worked for her team.
“To tackle the communication gap effectively, I started doing a simple exercise after discussions.” Shruthi Kamath
To handle the communication challenge head-on, Shruthi initiated a simple yet clever exercise within her team. She began by articulating what needed to be done and then asked her team members to repeat what was articulated once she had finished. It was an easy yet effective approach designed to uncover gaps in understanding and ensure that her messages were crystal clear. This exercise not only made it easier for her to identify communication gaps but also allowed her team to actively participate in the process of bridging those gaps. It was a step towards fostering a more cohesive and communicative team where everyone was on the same page.
“I had a hard time understanding the team’s point of view and building empathy.” Shruthi Kamath
Another significant challenge Shruthi grappled with was seeing things from her team’s perspective to understand what was causing delays and struggles. At times, it seemed to her like they weren’t doing their job properly. It was a learning curve for her, a journey of self-discovery. She realized that in her role as a manager, it was crucial to comprehend what her team members were going through. Without this understanding, frustration might have been her default response when they didn’t meet her expectations. So, she embarked on a mission to bridge this gap. She knew that it was vital to get to the root of the issue. Shruthi discovered the importance of diving into her team members’ backgrounds, understanding their challenges, and providing support where needed. She understood that without this empathy, simply reprimanding them for not meeting her demands wasn’t a constructive approach. Shruthi made it a practice to connect with her team members personally. She engaged them in conversations where they felt safe to open up and share their concerns. By creating this atmosphere of trust and open communication, she discovered a whole new dimension to her role as a manager. It wasn’t just about directing tasks; it was about being there for her team, understanding their struggles, and helping them overcome obstacles.
“I used to get worked up easily if something didn’t go according  to the plan.” Shruthi Kamath
Shruthi used to find herself quickly getting worked up when things didn’t go according to plan, often reacting critically in the face of unexpected challenges. Recognizing this as a challenge, she embarked on a mission to improve her approach. Her turning point came when she realized that not everything unfolds as planned. Instead of reacting impulsively, she opted for a more measured response. When confronted with a situation that triggered frustration, she chose to sit with it, allowing herself to process the emotions it evoked. Only when she felt composed and clear-headed did she engage with the situation. This transformation wasn’t just about managing her reactions; it was also about fairness. She understood it wasn’t right to react abruptly with her team members for circumstances beyond their control. This shift in her response and perspective marked a significant milestone in her managerial journey.

Shruthi’s Managerial Mantra: Active Listening and Constructive Feedback

“As a manager, I assure that I am here and willing to listen to what my team says.” Shruthi Kamath
Shruthi has the most visionary ideas in the room, and she recalls that when her managers heard her out and engaged with her thoughts, her job satisfaction and overall work engagement soared. Knowing the importance of out-of-the-box thinking, she, as a manager, carries this belief of active listening into her role. She considers it vital to encourage her team members when they approach her with their ideas. For Shruthi, being open and receptive to these ideas is a fundamental practice. For her, sharing ideas is not just about whether they will be implemented; it goes far beyond that. She never dismisses her team members’ contributions outright, nor does she label any idea as unimportant. Instead, she listens attentively, asking questions and showing genuine interest in understanding the concepts presented.  This approach is more than just about ideas; it fosters trust and a healthy rapport within her team. By demonstrating a willingness to consider and engage with her team’s input, Shruthi cultivates an environment where every member feels valued and respected. This trust and respect not only lead to stronger teamwork but also contribute to overall job satisfaction and engagement in the workplace.
“I make sure to check in with my team regularly and give them constructive feedback.” Shruthi Kamath
Shruthi’s experience in her career taught her the value of receiving constructive feedback, something she felt she had been lacking in her career initially. As a manager now, she has made it a point to ensure that her team members receive the feedback they need. What sets her approach apart is her skill in delivering feedback in a manner that doesn’t leave her team members feeling disheartened. She takes a thoughtful approach to identifying the right way to provide feedback, always aiming for a constructive conversation. Her feedback isn’t about making her team members upset; it’s about helping them improve their work. She provides them with clear guidance on how they can enhance their performance. Shruthi’s feedback strategy involves beginning with something positive, acknowledging the areas where they’ve excelled, and then gently introducing areas where there is room for improvement. This balanced approach creates an atmosphere of growth and development, where her team members can receive feedback with an open mind, knowing it’s geared towards their success. This approach ensures her team members feel supported and motivated to enhance their work continuously. As Shruthi’s journey as a manager unfolds, she’s shown a remarkable ability to recognize her shortcomings and proactively address them. Her determination to avoid falling into the stereotype of managers she once feared has fueled her growth in this new role.  While she humbly admits she still has much to learn, it’s impossible to ignore her genuine enthusiasm when discussing her newfound role. For Shruthi, the real charm of being a manager lies in the trust her team members place in her. It’s not just about overseeing projects and making decisions—it’s about those moments when her teammates approach her with problems or seek her advice. To her, there’s nothing quite as rewarding as being a reliable source of guidance and support for her team. Witnessing her colleagues look up to her, trusting her judgment, and seeking her assistance has become the most fulfilling part of her managerial journey. As Shruthi continues on this path, it’s evident that her journey as a manager is not just a professional milestone—it’s a personal evolution.

How can Risely help?

Shruthi Kamath has developed her leadership style and perspective through her experience and seniors’ guidance. Her journey to overcome hesitance and become a confident manager is commendable. However, it’s essential to recognize that not all managers have the same time, resources, and opportunities to perfect their leadership style. Every manager is unique in their leadership style and challenges. That’s where Risely comes in. Risely offers a platform for managers to seek the guidance and support they need to navigate their leadership journey. It provides tailored steps and insights to help managers refine their approach and achieve their true potential. Here’s how Risely solves challenges for many Managers like Shruthi:
  • Identify your challenges: The journey begins when a manager starts by defining their challenges. From 30+ challenges, managers and team leaders can identify the issues hurting their team.
  • Test your skills: In the second step, skills and qualities are tested, such as expectation setting and prioritization skills, to see how well managers have achieved these critical functions. Based on these assessments,  they learn about their  skills and abilities with detailed reports.
  • Start growing: With time, managers can start making progress with the help of daily nudges provided by Risely. It dynamically supports the manager’s  progress through resources like toolkits, samples, and assessments.
Risely, the AI co-pilot for leadership development, makes the road easy for up-and-coming managers and team leaders. While you are navigating the new ways of a managerial role, Risely takes the lead on your growth and creates personalized learning journeys leading toward your professional goals. In a busy world, it’s the buddy you need to succeed! 

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Understanding Modern Leadership: Ananya Narang’s Perspective on Team Management 

Understanding Modern Leadership: Ananya Narang’s Perspective on Team Management 

Founders and managers, the unsung heroes of the business world, often find themselves juggling various challenges. From instilling accountability to motivating their diverse team members, these leaders carry the weight of creating a harmonious and productive work environment.  One of the biggest hurdles for leaders is managing people. It’s like trying to find your way through a maze, but instead of walls, leaders are dealing with different personalities, work styles, and expectations from team members. Their job is to make sure everyone works well together. This means dealing with personal conflicts, helping the team do their best, and ensuring everyone stays motivated to reach the same goals. Then there’s the issue of time. Managers always feel like they’re racing against the clock. They have many things to do – overseeing important projects, attending meetings, and ensuring their team is happy. It’s like trying to fit too many puzzle pieces into a small frame. These challenges might not be talked about as much as they should be, but they’re real for managers and founders. In this manager story, we will hear from Ananya Narang, who has faced these challenges head-on. She will share her experiences, insights, and strategies that helped her and can help other leaders like her. Ananya Narang, founder of Entourage Marketing, aims to empower startups and founders on their path to success. Her startup has a straightforward mission: to assist emerging startups in becoming strong and influential players in their respective markets. Ananya’s professional journey is nothing short of captivating. Over the past 2-3 years, she has worn many hats in the dynamic field of content and marketing. Her roles ranged from freelancing to collaborating with renowned brands and their marketing departments. This diverse experience has given her a unique perspective, enabling her to understand how each stakeholder approaches and solves complex marketing and content department challenges.

The Unpredictable Nature of Leadership: Challenges of Ananya Narang’s Journey

“Nobody can ever prepare themselves for a leadership role because there is a new set of challenges every day.” – Ananya Narang
Considering her prior work with numerous founders and in-depth discussions about their entrepreneurial journeys, Ananya had a semblance of what lay ahead. She mentally felt well-prepared, believing she knew the challenges that awaited her. However, life has a knack for throwing curveballs when you least expect it. As a founder, Ananya was in many complex situations in the initial months; the only thing that helped her get through was her perseverance to make a mark for herself. 
“In the leadership role, you don’t only have to deal with your team but also several other stakeholders- clients, ecosystem partners, influencers and what not!” -Ananya Narang
Ananya identifies that the most persistent challenge she grapples with as a founder is the complex task of comprehending diverse individuals within and outside the team. She recognizes that each person possesses a distinct thought process, coping mechanisms for various situations, and unique communication styles. Achieving a balance between her team members, stakeholders, and their distinctive communication styles and work approaches while effectively conveying her perspective in different scenarios stands out as an ongoing struggle that demands continuous adaptation and learning.
“Sometimes, as a leader, keeping track of time becomes very challenging.” -Ananya Narang
As a leader, effective time management remains a vital responsibility. This role requires a delicate balance between providing valuable support to team members and ensuring that essential tasks are not incomplete. It’s also crucial to remember that, amid these responsibilities, leaders must also prioritize and manage their personal lives. Disrupting the equilibrium can have far-reaching effects on a leader’s personal and professional life. To manage time effectively, Ananya has shared a few tips she follows to remain productive and on time.
“One of the most undermined assets is calendar blocking.” -Ananya Narang
Ananya advocates a proactive approach to time management for fellow founders and leaders. Her advice centers on maintaining a meticulous calendar and planning daily to maximize productivity. Even for a brief 10-minute call, she stresses the importance of scheduling it beforehand. This practice ensures that both parties are well-prepared, minimizing the likelihood of missed calls or disorganized meetings. Additionally, Ananya employs a strategic approach to managing her time. She begins her day by tackling the toughest calls and addressing the most significant challenges head-on. This proactive stance allows her to confront critical issues as the day’s first task, ensuring a focused and clear mindset. Throughout her day, she carefully allocates specific time slots to address conversations based on their priority levels. This systematic approach keeps her well-informed about her team members’ concerns and critical information and facilitates effective leadership and timely issue resolution. By structuring her day in this manner, she exemplifies a thoughtful and organized leadership style, ensuring that her team’s needs and commitments receive the attention they deserve.

Ananya’s Top 3 Strategies for Building Long-term Vision in a Team  

Ananya is a leader who refrains from micromanaging. Her leadership style revolves around illuminating the impact of her team’s work, ensuring they comprehend the “why” behind their tasks, and presenting the bigger picture. Rather than controlling every detail, she empowers her team by fostering understanding and a sense of purpose. But she also understands showing the bigger picture is easier said than done. She has shared a few steps that helped her open up this broader view to her team.
“It is important for candidates to understand the culture of the company.” -Ananya Narang
In the modern workplace, GenZ’s unique expectations have reshaped the dynamics between managers and employees. A Deloitte study revealed a trend: Gen Z values purpose and job satisfaction over higher salaries, challenging the conventional wisdom about workplace motivation. Ananya is one of those leaders whose strategy revolves around illuminating the bigger picture for her team. She passionately communicates the company’s mission and visionary goals, fostering a profound understanding among her team members. This shared vision not only instills purpose but also fuels a collective passion, pushing the team toward common objectives. In the face of these shifting paradigms, leaders like Ananya play a pivotal role, inspiring teams to work harmoniously towards shared goals. By focusing on intrinsic motivators and offering a compelling vision, Ananya’s approach not only ensures the company’s success but also cultivates a motivated and resilient workforce.
“Illuminate the ‘Why,’ and motivation becomes the ‘How.” -Ananya Narang
Ananya’s second step in creating a long-term vision involves explaining the “why” behind every task. Through her leadership experiences, she has consistently witnessed the transformative power of team members, understanding the significance of their work. This understanding, she believes, kindles a profound sense of purpose and commitment, eliminating the need for external motivation. Ananya’s leadership approach is intricately woven with this principle as she strives to unveil the deeper purpose behind each task, ultimately inspiring her team to give their absolute best. In her eyes, spoon-feeding tasks are equally counterproductive as spoon-feeding solutions. Ananya ardently advocates that it’s not just about instructing people on what to do; it’s about teaching them how to think. This leadership style promotes independence, cultivates critical thinking, and sparks innovation within her team. As a result, her team members approach challenges with confidence and creativity, knowing they possess the skills to navigate them effectively.
“My main job as a leader is to just Communicate” – Ananya Narang
The third step in Ananya’s strategy for nurturing a long-term vision among her team members involves a deeply personalized approach. Ananya goes the extra mile by regularly sitting down for one-on-one discussions with each team member, delving into their dreams and personal goals. It’s a unique approach that showcases her genuine care and commitment to their success. As Ananya sees it, communication is at the heart of leadership. She emphasizes the importance of conveying the right message to the right people, and she practices what she preaches. From individual meetings to full-team gatherings, she believes in the power of regular and effective communication to ensure that her team is on the same page and moving toward their long-term vision. It fosters an environment where team members see themselves as contributors to the organization’s goals and individuals whose growth and ambitions are supported by their leader. Ultimately, Ananya’s commitment to understanding and assisting her team in achieving their aspirations contributes to establishing a dedicated, motivated, and loyal group of professionals aligned with the company’s long-term vision.

Tips for Leaders to Understand Modern Employee Expectations

From Ananya’s perspective, the evolving workforce landscape demands leaders to elevate their management strategies. 
“Work is not just about making money anymore.” – Ananya Narang
Changing workplace expectations of employees is influenced by many factors, such as evolving generational dynamics and societal shifts, which have brought forth a shift in how we perceive work. Work is no longer just a means of earning a paycheck; it carries more profound sentiments like fulfillment, acknowledgment, personal growth, recognition, and respect. Therefore, founders and managers must delve into what their employees seek from their work environment. Understanding and analyzing these desires within the working ecosystem is pivotal to effective leadership to keep them productive and engaged.
“When there is no trust, there is no team.” – Ananya Narang
She believes managers shouldn’t perceive themselves as sitting at the top of a hierarchy, detached from their team members. Instead, they should position themselves at the center, among their team. By doing so, managers can foster trust and rapport with their team members. When team members perceive their manager as one of them, someone who understands their challenges, concerns, and aspirations, they are more likely to trust and respect that manager. This trust is essential for effective leadership because it promotes open communication, collaboration, and a sense of unity within the team. In the world of startups, leaders like Ananya tackle some real challenges, from dealing with unique personalities to racing against the clock. Ananya’s journey shows us that leadership is full of surprises – no two days are alike! Her secret sauce? She understands her team, shares a clear vision, and cheers on their personal goals. Nowadays, it’s not just about making money; it’s about finding meaning, satisfaction, and personal growth. Ananya’s story is a reminder that trust, understanding, and clear communication are the keys to excellent leadership – building a team that’s motivated and super loyal!

How Risely helps managers achieve their true potential? 

Ananya Narang has developed her leadership approach and perspective through keen observation and experience. Her focus on communicating with team members rather than giving orders must resonate with many busy managers and leaders juggling multiple tasks while trying to build their businesses. However, it’s essential to recognize that not all managers with this mindset have access to the same level of time and patience. Every manager is unique in their leadership style and challenges. That’s where Risely comes in. Risely offers a platform for managers to seek the guidance and support they need to navigate their leadership journey. It provides tailored steps and insights to help managers refine their approach and achieve their true potential. Here’s how Risely solves challenges for many Founders and Managers like Ananya:
  • Identify your challenges: The journey begins when a manager starts by defining their challenges. From 30+ challenges, managers and team leaders can identify the issues hurting their team.
  • Test your skills: In the second step, skills and qualities are tested, such as expectation setting and prioritization skills, to see how well managers have achieved these critical functions. Based on these assessments,  they learn about their  skills and abilities with detailed reports.
  • Start growing: With time, managers can start making progress with the help of daily nudges provided by Risely. It dynamically supports the manager’s  progress through resources like toolkits, samples, and assessments.
Risely, the AI co-pilot for leadership development, makes the road easy for up-and-coming managers and team leaders. While you are navigating the new ways of a managerial role, Risely takes the lead on your growth and creates personalized learning journeys leading toward your professional goals. In a busy world, it’s the buddy you need to succeed! 

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Guidance for effective leadership as a General Sales Manager

Guidance for effective leadership as a General Sales Manager

Genius is one percent inspiration and ninety-nine percent perspiration.” – Thomas Edison
Are You Ready to Captain Your Sales Team to Success? A Guide to Becoming a Remarkable General Sales Manager Imagine yourself at the wheel of a high-performing sales team, navigating the ever-changing currents of the market with confidence and skill. As a General Sales Manager (GSM), your leadership can propel your team to new heights or leave them struggling in the wake of missed opportunities. But what does it take to be a genuinely remarkable GSM? This article isn’t just another dry job description. Think of it as your roadmap to sales leadership excellence. We’ll dive deep into the essential qualities and strategies that will transform you from an excellent manager to a game-changer, guiding you through:
  • The core responsibilities of a GSM: From setting targets and coaching reps to building a winning culture, understand the full scope of your role.
  • The secrets to unlocking sales success: We’ll unveil the proven strategies for motivating your team, exceeding targets, and building a pipeline that keeps your business thriving.
  • The attributes that make a truly remarkable GSM: Discover the essential qualities that set apart the best leaders, from strategic thinking and communication mastery to emotional intelligence and resilience.
  • The challenges you’ll face and how to overcome them: From managing diverse personalities to navigating market fluctuations, we’ll equip you with the tools to conquer any obstacle.
Remember, becoming a remarkable GSM isn’t just about ticking boxes. It’s about inspiring your team, fostering a culture of collaboration, and driving results that leave a lasting impact.Are you ready to take the helm and lead your team to sales victory? Buckle up, grab your metaphorical compass, and embark on this journey together.

What does a general sales manager do?

A General Sales Manager is crucial to any organization’s growth and profitability. Their role encompasses overseeing sales operations, managing teams, fostering client relationships, and ensuring customer satisfaction.  Strong communication skills and decision-making abilities are crucial to be effective in this role. Additionally, a proven track record in sales is vital as it ensures that they can drive business growth and success. A general Sales Manager has experience managing sales teams, and creating effective sales strategies is essential. The responsibilities of a General Sales Manager include developing sales plans and strategies to meet or exceed revenue targets, analyzing market trends and data to identify opportunities for growth, coaching and training sales teams to improve performance, building solid relationships with clients, negotiating deals and contracts with customers, and ensuring that customer satisfaction remains high. Read More: Be a Star Sales Manager: Top 6 Skills needed and ways to enhance them

Understanding the Importance of a General Sales Manager

The role of a general sales manager cannot be overstated in driving sales success and ensuring efficient operations and profitability. They lead the sales team, inspiring a collaborative and motivated work environment. Nurturing client relationships is critical for long-term success as it builds trust and loyalty. They can also catalyze business growth, identifying opportunities and implementing strategies to capitalize on them. Businesses that understand the importance of an effective general sales manager can benefit significantly from their leadership and guidance. Some essential qualities of a successful general sales manager include excellent communication skills, sound judgment, adaptability, and a deep understanding of customer needs. A skilled general sales manager should also have a strong sense of accountability, lead by example, and create a culture of excellence within the sales team. They must thoroughly know the market trends, competition, and industry developments to make informed decisions that drive business growth. An excellent general sales manager should be able to align the team’s goals with broader organizational objectives while keeping track of key performance metrics such as conversion rates, lead generation numbers, revenue growth rates, etc.

 Catalyst for Business Growth

  • A highly effective General Sales Manager catalyzes business growth by developing and executing growth strategies that drive revenue and expand market share.
  • They identify new market opportunities and stay ahead of changing trends to foster innovation and adaptability.
  • Collaborating with other departments creates synergy and maximizes the organization’s overall performance.
  • They continuously improve sales processes and drive high-performance standards to achieve exceptional results.
  • Their confident and solution-oriented approach ensures long-term success and profitability.

Ensuring Customer Satisfaction and Loyalty

Ensuring customer satisfaction and loyalty is crucial for the success of any dealership. Building solid customer relationships is key to fostering loyalty and encouraging repeat business. Effective communication is vital in addressing customer concerns and resolving any issues.  A General Sales Manager can enhance customer satisfaction by providing excellent customer service, promoting positive word-of-mouth, and attracting new customers. Understanding customer needs and preferences allows tailoring sales strategies to meet their expectations better. Implementing customer feedback and suggestions is essential for continuously improving overall satisfaction and retention. By focusing on customer satisfaction and loyalty, a General Sales Manager can drive success and growth for the dealership. Read More: Two Sides of the Same Coin: Customer Satisfaction and Employee Satisfaction

The Roles and Responsibilities of a General Sales Manager

As a highly effective General Sales Manager, your role encompasses developing strategies to achieve sales goals while overseeing and providing leadership to the sales team. Your responsibilities include
  • Ensuring customer satisfaction
  • Maintaining strong client relationships
  • Driving profitability for the sales department
By implementing sales management processes and best practices, you can optimize the performance of your dealership in the competitive market. Your expertise in managing sales operations, team dynamics, and nurturing client relationships will be vital in meeting targets and maximizing revenue. With your solution-oriented mindset, you can overcome challenges and propel your sales team to success.

Overseeing Sales Operations

In the conversation with Mckinsey, Linda Crawford, executive vice president and general manager of Salesforce.com’s Sales Cloud says Selling is a “knowing” skill today -Most of the prospects salespeople encounter today are pretty well educated on the products and services the sellers are providing. A General Sales Manager must possess diverse skills and competencies to oversee sales operations. They are responsible for managing sales operations to meet targets, analyzing sales data to gain valuable insights, and optimizing sales processes for enhanced efficiency. Additionally, they develop and implement sales strategies that align with the organization’s goals and collaborate with other departments to ensure cross-functional success.  By leveraging their expertise in sales management, these managers drive profitability for the sales department while nurturing client relationships. Their ability to adapt to changing market dynamics and technological advancements, such as the internet, is crucial for achieving exceptional results. When hiring a General Sales Manager, businesses should prioritize those with a proven track record, strong leadership qualities, and a clear understanding of customer satisfaction.  A competent General Sales Manager maximizes sales team performance and meets sales goals, moving the business toward success.

Team Management and Leadership

To grow as a General Sales Manager, it is essential to possess skills in team management and leadership. A manager is responsible for recruiting, training, and guiding the sales team, ensuring they have the skills to succeed. They establish
  • Clear sales objectives and expectations
  • Offering guidance and support to assist their team in meeting targets
A general sales manager is crucial in maintaining loyalty and driving business growth by nurturing client relationships and ensuring customer satisfaction. They possess effective communication and interpersonal skills, strong decision-making and problem-solving abilities, and a proven track record in sales. This position requires a deep understanding of the sales management landscape, emphasizing achieving sales goals and building a successful sales team. Hiring the right general sales manager can significantly impact a business’s success while overcoming the challenges faced in this role is crucial for long-term success. Cultivating a sense of teamwork and collaboration among team members is crucial in creating a positive and fruitful work environment. Additionally, acknowledging and rewarding sales accomplishments motivates the team and reinforces a culture of excellence and high performance. By prioritizing team management and leadership, General Sales Managers can navigate their dealership toward success and growth.

Nurturing Client Relationships

Successful general sales managers understand the importance of nurturing client relationships. They build long-term connections with clients, ensuring their satisfaction and loyalty. By regularly communicating with clients, they gain a deep understanding of their needs and provide effective solutions.  Moreover, these managers identify upselling and cross-selling opportunities to boost sales and profitability. In addition, they immediately address any concerns or issues clients raise, resolving them immediately and satisfactorily. With their strong customer focus and solution-oriented approach, general sales managers play a crucial role in fostering positive client relationships, ultimately contributing to the success of the sales department and the overall business.

Job Description of a General Manager in Sales

To ensure the smooth operation of the sales department, a general sales manager collaborates with other managers to align goals. They develop and implement sales strategies and plans, analyzing market trends and competitors. Focusing on profitability, they monitor and report on sales performance, making adjustments as necessary. 

Education and Experience Requirements

  • A bachelor’s degree in business or a related field is essential to gain a strong foundation in sales principles and techniques.
  • Proven experience in sales management is crucial for understanding the dynamics of the sales department and achieving sales goals.
  • Familiarity with CRM (Customer Relationship Management) systems and sales software is necessary to manage and analyze the sales team’s performance effectively.
  • Excellent leadership and communication skills are vital for guiding the team toward success and nurturing a culture of collaboration.
  • With the right educational background and practical experience, a general sales manager can confidently lead their sales department and drive profitability.

Essentials skills and competencies for an effective general sales manager

  • Effective Negotiation and Persuasion Skills: A General Sales Manager must possess exceptional negotiation and persuasion skills. These skills are essential for not only closing deals but also for maximizing profitability. Whether negotiating with clients, suppliers, or team members, finding common ground and achieving mutually beneficial outcomes is critical.
  • Analytical and Problem-Solving Abilities: Analytical thinking and problem-solving are key competencies for a General Sales Manager. These abilities enable them to analyze complex market trends, identify sales opportunities, and develop effective strategies to overcome challenges. They can guide their team toward success by staying ahead of market changes and proactively addressing issues.
  • Motivational Leadership: Motivating and inspiring a sales team is crucial to a General Sales Manager’s role. Motivational leadership sets the tone for the entire sales department. They foster a positive work environment through effective motivation where team members are driven to perform at their best. They not only boost morale but also lead to improved sales performance.
  • Exceptional Communication Skills: A General Sales Manager must excel in written and verbal communication. Effective communication is essential for interacting with clients, colleagues, and stakeholders. Clear and concise communication helps convey strategies, goals, and expectations, ensuring everyone is on the same page.
  • Results-Driven Mindset: A results-driven mindset is at the core of a General Sales Manager’s approach. They are focused on achieving and surpassing sales targets. This drive to consistently deliver results propels the sales department’s success. It also instills a culture of performance excellence within the team. By harnessing these essential skills and competencies, a General Sales Manager plays a pivotal role in driving the sales department’s success and nurturing valuable client relationships. Their ability to negotiate effectively, analyze market trends, motivate teams, communicate clearly, and focus on results makes them a linchpin in achieving sales objectives.

What Makes a Successful General Sales Manager?

Successful general sales managers are known for their leadership skills, which they use to inspire and motivate their sales teams. They establish clear objectives and guide them to achieve them. Their decision-making is informed by data and analytics, allowing them to drive sales performance confidently. Furthermore, their adaptability and willingness to collaborate with other departments ensure that they maximize sales opportunities. To be a general sales manager, one must possess excellent communication skills to build relationships with customers and internal stakeholders. They should also have a deep understanding of the market trends and customer preferences so that they can design strategies accordingly. A key component of successful sales management is setting achievable targets for the team while providing them with the necessary support and resources to meet those goals. The sales manager also prioritizes training and professional development opportunities for their team members. This helps their employees grow and increases the team’s overall skill level, resulting in better results. Lastly, consistent monitoring of team performance metrics like conversion rates, lead generation, and customer satisfaction scores can help identify areas for improvement and guide future decision-making.

Key Performance Indicators

Specific key performance indicators (KPIs) can be used to evaluate a General Sales Manager’s effectiveness. These KPIs provide valuable insights into the sales department’s performance and overall business profitability. Some essential KPIs include:
  • Conversion rates and sales cycle length
  • Customer acquisition and retention rates
  • Average deal size and profit margins
  • Sales team productivity and quota attainment
Tracking these metrics allows the general sales manager to gauge their strategies’ success and identify improvement areas. For instance, increasing sales revenue and growth rate indicates successful sales initiatives, while high conversion rates and shorter sales cycles indicate efficient sales processes. Additionally, customer acquisition and retention rates reflect the effectiveness of nurturing client relationships. These KPIs are powerful tools for monitoring progress toward sales goals and making data-driven decisions to drive business success.

Effective Communication and Interpersonal Skills

Effective communication and interpersonal skills are essential for a general sales manager. It is vital to communicate clearly and concisely to ensure that all team members have a shared understanding, which promotes unity and efficiency. Actively listening is essential to comprehend customers’ and team members’ needs and concerns, as it supports problem-solving and decision-making.  The ability to resolve conflicts also contributes to a positive work environment, fostering teamwork and collaboration. Furthermore, showing empathy and understanding helps build rapport and trust with customers and team members, resulting in stronger relationships and improved sales outcomes.

Strong Decision-Making and Problem-Solving Abilities

General sales managers possess excellent decision-making and problem-solving abilities. They can analyze situations and make decisions based on data, which leads to increased sales performance. Sales heads are adept at making quick decisions even in difficult circumstances, enabling them to respond promptly to changes and opportunities in the ever-changing sales industry. Their problem-solving skills help them identify and address issues hindering sales performance, ensuring continuous improvement.  Additionally, their creativity and innovation allow them to develop unique solutions that meet the demands of customers and the market. By constantly evaluating and refining sales strategies, they optimize results and contribute to the dealership’s overall success. A highly competent GSM with these abilities is essential for effective sales operations. Top-performing sales leaders today focus on the very important relationship between themselves and the CMO. Companies need to get past fighting about leads versus closed deals and start focusing on the pipeline because that’s where the rubber meets the road between sales and marketing.

Proven Track Record in Sales

A proven track record as a sales executive or sales representative can enable effectiveness as a general sales manager because it demonstrates several vital qualities and experiences:
  • Understanding of Sales Processes: Sales executives and representatives have hands-on experience in sales processes, customer interactions, and closing deals. This understanding helps them guide and support their sales teams effectively.
  • Product and Market Knowledge: They are well-versed in the company’s products or services and have insights into market dynamics. Product and Market knowledge is valuable when making strategic decisions and setting sales targets.
  • Sales Techniques: Sales professionals have mastered various sales techniques, objection handling, and negotiation skills. They can mentor and coach their team members, sharing best practices for successful selling.
  • Customer Relationship Building: Building and maintaining strong customer relationships is a core skill for salespeople. General sales managers can emphasize the importance of customer-centric approaches to their teams.
  • Performance Metrics: Sales executives are accustomed to working with sales metrics and KPIs. They can use this experience to set realistic goals, monitor progress, and implement data-driven strategies for improvement.
  • Motivation and Leadership: A successful sales career often involves self-motivation and leadership. Sales managers who have been effective as representatives can inspire and motivate their teams to achieve sales targets.
A strong sales background equips individuals with the practical knowledge, skills, and leadership qualities necessary to excel as general sales managers, making them well-prepared to lead and drive their sales teams to success.

What Challenges does a General Sales Manager face and How to Overcome Them?

Sales managers face numerous challenges affecting their ability to drive sales and achieve targets. These challenges include:
  • Balancing Multiple Responsibilities: This can be challenging for sales managers who have to handle various tasks such as coaching sales reps, monitoring performance metrics, creating sales strategies, and managing customer relationships.
  • Adapting to Changing Market Trends: Market trends are another challenge as they require constant updates on the latest industry trends and customer preferences. 
  • Motivating and Managing Sales Teams: Sales managers must also encourage and manage their team members effectively to consistently meet their targets. 
  • Dealing with Rejection: Salespeople are often rejected more than accepted, leading to demotivation and burnout. To overcome this challenge, sales managers must provide support and training to help their teams better manage rejection. 
  • Staying Updated with Industry Advancements: Sales managers must remain relevant in the competitive market. Continuous skill development through training programs or attending industry events can help them stay updated on the latest techniques and technologies. 
Overcoming these challenges requires practical time management skills, resilience, and continuous development of relevant skills. Overall, overcoming these challenges requires a combination of soft skills, such as helpful communication leadership abilities, along with hard skills, such as data analysis, CRM management, etc., for successful outcomes in the long run.
In essence, Risely is a comprehensive platform that empowers managers with hard and soft skills, enabling them to tackle challenges effectively and achieve successful outcomes. Risely is like a helpful toolkit for managers. It gives you the tools you need to do your jobs better. Whether it’s learning new skills, staying organized, or dealing with challenging situations, Risely has your back. It’s like having a mentor and a set of handy tools all in one place. So, when you sign up with Risely, you’re not just getting a product but a partner to help you succeed in your job. Sign up


The role of a general sales manager requires a unique blend of skills and experience. Besides solid leadership and communication, they should have a proven sales track record. Excellent general sales manager impacts the business, driving sales, improving teams, and fostering excellence. A sales manager must handle various challenges, from managing operations to nurturing client relations. A general sales manager can make a significant difference in achieving your goals. Continual training is crucial to keep managers updated on market trends and best practices, staying ahead of competitors.

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15+ Sales Manager Best Practices to Boost Your Team’s Performance

15+ Sales Manager Best Practices to Boost Your Team’s Performance

As a sales manager, you are responsible for achieving your targets and driving your team’s performance. It’s easy to get caught up in the daily grind of managing a sales team, but taking a step back and focusing on sales best practices can help you significantly improve your team’s performance. In this blog post, we will delve into the core areas of sales management and give you sales best practices that can help you boost your team’s performance. We cover everything from sales pipeline management, sales operations, and sales training to sales territory management. We will also dive deeper into each area and discuss specific best practices that you can implement to maximize efficiency and drive results. So, let’s get started!

The Importance of Sales Manager Best Practices

Sales best practices are crucial for the success and sustainability of a sales team and the organization. Here are five key reasons why they are essential:
  • Consistency and Predictability: Sales best practices provide a standardized approach to selling. When everyone on the sales team follows proven techniques and processes, it creates consistency in performance. Consistency leads to predictability, vital for setting and achieving sales targets and revenue goals.
  • Efficiency and Productivity: Sales best practices in sales help streamline the sales process, eliminating wasted time and effort. When sales reps have a clear roadmap, they can work more efficiently, handling more leads and opportunities in less time.
  • Higher Conversion Rates: Implementing sales best practices results in higher conversion rates. These practices are typically developed through a deep understanding of customer needs and preferences, making prospects more likely to respond positively to the sales approach.
  • Customer Satisfaction: Effective sales best practices prioritize the customer’s needs and concerns. By understanding and addressing customer pain points, sales teams can build trust and foster positive, long-term relationships, leading to higher customer satisfaction and retention.
  • Continuous Improvement: Sales best practices are not static; they evolve with the market and customer preferences. Implementing these practices encourages a culture of continuous improvement within the sales team. Salespeople can learn from their experiences and the experiences of their peers, refining their techniques to stay competitive and adapt to changing conditions.
Follow the link to know about how managers can make or break company growth.

Core Areas of Sales Management Best Practices

It is important to focus on core areas of sales management and apply sales manager best practices to ensure a more streamlined and effective sales function. Sales pipeline management plays a crucial role in tracking and optimizing the entire sales process, while sales operations ensure the smooth functioning of sales activities and processes. Sales training equips sales reps with the necessary skills and knowledge to excel in their roles, and sales territory management involves strategically dividing territories to maximize sales opportunities. Adopting sales best practices in these core areas can enhance your team’s performance and drive better results. Keep reading to know more about them.

Sales Pipeline Management Best Practices

The sales pipeline visually represents the sales process, from lead generation to closing a deal. It’s essential for tracking and optimizing the entire sales process. Sales managers use the pipeline to monitor the progress of leads and opportunities, identify bottlenecks, and allocate resources effectively. A well-managed sales pipeline helps predict future revenue, set realistic targets, and identify areas where additional support or training may be needed.
  • Clearly Defined Stages: Define and document the various stages of your sales pipeline, from lead generation to closing a deal. Ensure that all team members understand these stages and use consistent terminology.
  • Regular Pipeline Reviews: Hold regular meetings to review the sales pipeline with your team. Assess the progress of each opportunity, identify potential roadblocks, and strategize how to move deals forward.
  • Lead Scoring: Implement lead scoring to prioritize leads and opportunities based on their potential value. This helps sales reps focus their efforts on the most promising prospects.
  • Sales Forecasting: Use historical data and trends to create accurate sales forecasts. This helps set realistic targets, allocate resources effectively, and plan for growth.
  • Data Quality and CRM Usage: Ensure that your CRM system is up to date with accurate data. Train your team to use it consistently for tracking interactions, recording notes, and maintaining a clean database.

Sales Operations Best Practices

Sales operations are responsible for the smooth functioning of sales activities and processes. They focus on optimizing sales processes, tools, and technology to enhance the sales team’s efficiency. Sales operations teams often handle tasks like territory alignment, compensation plans, sales analytics, and sales software and tools integration. Their role is crucial in ensuring the sales team has the resources and support needed to meet and exceed targets.
  • Process Documentation: Document all sales processes, workflows, and best practices. This ensures that everyone follows standardized procedures for efficiency and consistency.
  • Technology Integration: Integrate sales tools and software to streamline operations. This includes CRM systems, marketing automation, analytics, and communication platforms.
  • Sales Enablement: Develop sales enablement resources, such as sales collateral, playbooks, and training materials, to support your sales team’s daily activities.
  • Sales Data Analytics: Use data analytics to track and measure the performance of your sales team and processes. This data-driven approach helps in making informed decisions.
  • Sales Compensation Plans: Design competitive and motivating compensation plans that align with the company’s goals and incentivize sales reps to meet or exceed targets.

Sales Training Best Practices

Sales training equips sales representatives with the skills and knowledge they need to excel in their roles. It covers various aspects, including product knowledge, communication skills, objection handling, and negotiation techniques. Effective sales training leads to higher sales performance, increased customer satisfaction, and improved team morale. It’s an ongoing process that adapts to changes in the market, product offerings, and customer needs.
  • Role-Specific Training: Tailor training programs address the specific roles and responsibilities of your sales team, whether it’s inside sales, field sales, or account management.
  • Continuous Learning: Promote a culture of continuous learning by offering ongoing training and development opportunities, including workshops, webinars, and mentorship programs.
  • Product and Industry Knowledge: Ensure that your sales team deeply understands your products or services and the industry you operate in, allowing them to speak with authority and confidence.
  • Sales Skills Enhancement: Improve essential sales skills, such as objection handling, negotiation, active listening, and relationship building.
  • Role-Playing and Practice: Incorporate role-playing exercises and real-world scenarios into training sessions to help sales reps apply what they’ve learned in a practical context.

Sales Territory Management Best Practices

Sales territory management strategically divides geographic or market areas among sales reps to maximize sales opportunities and efficiency. This process considers the potential for sales, the existing customer base, and the resources available to each salesperson. Well-structured territory management ensures that each sales representative can focus on their allocated area, providing better service and potentially increasing sales.
  • Market Analysis: Conduct a thorough market analysis to understand the potential of different territories. Consider factors like demographics, competition, and economic trends.
  • Equitable Assignment: Assign territories fairly, considering factors like salesperson experience, skill set, and workload capacity. Avoid overloading or underutilizing your sales team members.
  • Regular Evaluation: Continuously assess the performance of each territory. Adjust assignments as needed to allocate resources where they can have the most impact.
  • Customer Segmentation: Divide territories further by customer segments to ensure each sales rep can tailor their approach to specific customer needs and preferences.
  • Communication and Collaboration: Encourage communication and build collaboration among sales team members, especially when multiple reps cover adjacent territories. This can help identify cross-selling opportunities and share sales best practices.


To be a successful sales manager, it is crucial to implement sales best practices in various areas of sales management. This includes effective sales pipeline management, streamlined sales operations, comprehensive training, and strategic sales territory management. Focusing on these core areas can enhance your team’s performance and drive better results. Regarding sales pipeline management, leveraging CRM software can help streamline the process and provide valuable insights. Regularly measuring and analyzing sales pipeline reports allows you to identify areas for improvement and make data-driven decisions. Keeping the entire company informed through regular updates is essential for sales operations. Additionally, ensuring that efficient and concise sales processes can save time and improve productivity. Investing in comprehensive sales training is another crucial aspect of boosting your team’s performance. Customizing training sessions to cater to different roles and regularly conducting follow-ups and refresher sessions can help your team stay updated and motivated. Lastly, implementing sales best practices in sales territory management, such as strategic territory allocation and continuous monitoring, can maximize efficiency and ensure optimal coverage. By adopting these sales best practices, you can elevate your sales team’s performance and drive success in your organization.

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Mentorship Matters: The Role of Managers in Shine Nagpal’s Professional Journey

Mentorship Matters: The Role of Managers in Shine Nagpal’s Professional Journey

Shine Nagpal is a competent professional with a remarkable career spanning around 15 years, during which he has spent roughly 8 years managing people. His career began as a software developer, but it wasn’t long before he recognized his true passion for sales, driving him to shift his career trajectory. Shine has mastered the art of people management with his inherent approachability and cheerful personality. Over the years, he has honed the skill of managing people and nurturing their growth into the best versions of themselves. This management style was not accidental; it resulted from his commitment to spending quality time with his team and the conscious development of his emotional competence. He finds his greatest reward as a manager in helping others excel with his support and guidance. 

Navigating Diverse Managerial Styles: Lessons from Shine Nagpal’s Journey

His professional journey has been enriched by exceptional managers and leaders who have played an instrumental role in shaping the manager he is today. He reflects on two stories of his managers that became pivotal in his evolution as a manager and gave him invaluable insights into the effectiveness of different management approaches and their impact on fostering team members’ growth.
“My first manager took pride in calling himself a nerd. He hated team management.” Shine Nagpal
Shine Nagpal’s first manager was the epitome of technical brilliance. He was task-oriented and followed an individualistic approach. His manager primarily focused on his expertise, leaving little room for nurturing or understanding his team members. While he carried immense responsibility, his reluctance to invest time in uplifting, training, or even comprehending his team’s needs underscored a gap in his management style. 
“Working in his team was a honeymoon period in my career.” Shine Nagpal
The manager’s approach allowed him to focus on tasks without navigating complexities. Yet, it was also apparent that this management style, while convenient, was more about efficiency for the manager rather than fostering his independent growth. The underlying guiding belief of his first manager’s approach was apparent: his time was better spent executing tasks than investing it in mentoring or explaining processes to team members. 
“But after a few months, I realized I had not learned anything under him.” Shine Nagpal
This realization served as a red flag, indicating a skill gap between his potential and the opportunities he was being given. As he recognized the need to expand his capabilities, he took the initiative to request more involvement in tasks and responsibilities. However, the response from his manager was not conducive to his growth. Despite Shine’s willingness to learn and contribute, his manager’s time constraints and focus on personal task completion hindered his ability to provide guidance and mentorship. The manager’s lack of availability for teaching and guidance became a barrier to his and other team members’ professional development. Shine was assigned a new manager around one and a half years later. Initially, he held reservations about this change as the new manager was a tough taskmaster, which meant an increased workload. However, his perspective shifted over time as he realized the immense value this new manager brought to his professional journey.
“The new manager influenced me and my work a lot.” Shine Nagpal
Unlike his previous experience, where managerial guidance was lacking, this new manager exhibited a different approach. He actively engaged with Shine, allowing him to take on more responsibilities and challenges. Through this hands-on approach, Shine gained valuable insights, practical experience, and a deeper understanding of his role.
“He taught me that working can be fun by just attaching meaning to the task.” Shine Nagpal
He learned the most significant learnings of his career from his new manager, one of the most important ones being that work isn’t just a task to be completed; it can also be a source of enjoyment, learning, and personal growth. The new manager challenged him to question his actions, prompting him to ponder why he approached certain tasks in specific ways, contributing to his success. His outlook is that of an optimist, always seeing the glass as half full. He approached the varied managerial styles he encountered in his career, focusing on extracting the positives using each experience to refine his approach to management. While his first manager’s approach of minimal interaction and focusing on personal tasks seemed counterintuitive to traditional management, it taught him the importance of self-reliance and resourcefulness. This experience made him realize the importance of taking ownership of work.  Whereas the new manager highlighted the profound impact of effective mentorship and guidance on an individual’s career. The experience demonstrated the significance of a manager who is invested in their team’s growth, willing to share knowledge, and eager to facilitate professional advancement. By amalgamating these lessons, Shine Nagpal has shaped his leadership style—combining resourcefulness and empowerment and fostering personal and professional development within a team dynamic.

Delving Deeper: The Power of Empathy and Connection

“Right after my MBA, I got an opportunity to manage a team of 47 people, and I had no prior experience managing a team.” Shine Nagpal
Having no prior exposure to managerial responsibilities, he was uniquely positioned to lead a sizable team. The prospect was exciting yet intimidating, and this led to the feeling of uncertainty about managing a large group. Complicating matters, some team members under his leadership had greater work experience than him. This dynamic led to resistance to change when he introduced new concepts to enhance work processes and efficiency. 
“My performance as a manager for the first 2 months was poor.” Shine Nagpal
Upon recognizing significant resistance within his team, Shine embarked on a journey to uncover and address the underlying causes. This period brought forth two pivotal lessons about effective people management. Firstly, he grasped the importance of investing time in understanding his team members deeper, delving into their likes and dislikes. He realized that building rapport and trust is a gradual process. When tasks remained incomplete, or challenges emerged, Shine leveraged his strengths to alleviate these issues. Through this, he established better camaraderie with his team, paving the way for improvement. He understood the significance of empathizing and connecting with his team members, positioning himself at their level to collaboratively address obstacles. Secondly, he adopted a more measured approach to reactions, recognizing that there’s often more beneath the surface of any situation. Instead of instinctively responding, he absorbed the essence of understanding why particular circumstances unfolded the way they did. This perspective enabled him to see beyond the surface and grasp the complex reasons driving certain behaviors or events. This awareness allowed him to make more informed and considered decisions, fostering a more harmonious work environment.
“My team members were like a brick wall, and it was evident that I had to earn their trust and friendship.” Shine Nagpal
He employed a range of strategies in an earnest effort to quell the resistance among his team members and enhance his management approach. He used diverse tactics, from arranging team lunches to initiating camaraderie and breaking down barriers. Additionally, he implemented a recurring practice of 30-minute TGIF sessions to create opportunities for better acquaintance with his team members and cultivate friendships. However, despite his sincere efforts, none of these approaches yielded the desired results.
“I didn’t know what to do when every approach failed, so I just started spending time with the team.” Shine Nagpal
When he saw that his previous attempts were ineffective in building rapport, he recognized a more direct approach that yielded results. He discovered that spending quality time with his team members and providing practical assistance were vital in creating a positive change. If a team member was absent, Shine comprehended their situations and adjusted workloads among the team to ensure tasks were completed smoothly. Additionally, he fostered a sense of unity by staying with team members during late working hours, demonstrating his commitment to the team’s collective goals.

Shine’s Insights: Key Tips for Effective Leadership

His advice for emerging and experienced professionals is straightforward yet profoundly impactful. Being an enthusiastic reader, he strongly encourages fellow managers to invest time in reading. His top book recommendations for personal and professional growth are “The Coaching Habit” and “The Miracle Morning.” Furthermore, he offers two essential tips for managers aiming to lead effectively.
“Put yourself in your team members shoes.” Shine Nagpal
First, he emphasizes the importance of empathy by suggesting that managers put themselves in their team members’ positions. By understanding the challenges and perspectives of team members, managers can enhance their ability to lead more effectively.
“Have good coordination with your team members.” Shine Nagpal
Secondly, highlights the importance of having good coordination with team members. Clear communication and collaboration foster a cohesive and productive work environment, allowing everyone to work harmoniously towards common goals with minimized hiccups in the team.

How Risely helps managers achieve their true potential? 

Shine acknowledged that he still has a long way to go in his leadership journey to become a good leader. Despite successfully breaking the ice with his team members and integrating himself seamlessly into the team’s dynamics, he continues to face challenges in upskilling himself as a manager. Many existing leadership courses and programs demand a significant time commitment from individuals seeking growth and development opportunities. But not with Risely. 
“I could only attend 40 percent of the leadership sessions as I was occupied with my family and had no time to spend on weekends.” Shine Nagpal
We here at Risely recognize that every manager is unique in leadership style and challenges. Risely offers a platform for managers to seek the guidance and support they need to navigate their leadership journey. It provides tailored steps and insights to help managers refine their approach and achieve their true potential without putting in extra hours after work. Here’s how Risely solves challenges for many Managers like Shine:
  • Identify your challenges: The journey begins when a manager starts by defining their challenges. From 30+ challenges, managers and team leaders can identify the issues hurting their team.
  • Test your skills: In the second step, skills and qualities are tested, such as expectation setting and prioritization skills, to see how well managers have achieved these critical functions. Based on these assessments, they learn about their skills and abilities with detailed reports.
  • Start growing: With time, managers can start making progress with the help of daily nudges provided by Risely. It dynamically supports the manager’s progress through resources like toolkits, samples, and assessments.
Risely, the AI co-pilot for leadership development, makes the road easy for up-and-coming managers and team leaders. While you are navigating the new ways of a managerial role, Risely takes the lead on your growth and creates personalized learning journeys leading toward your professional goals. In a busy world, it’s the buddy you need to succeed! 

Kickstart your leadership development journey for free now!

Learning from mistakes is great. But what if we skip them? Find the loopholes in your skills with Risely’s range of assessments today.

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Effective Leadership: An Essential Guide with 10 Tips

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In the ever-evolving tapestry of the corporate world, effective leadership is the linchpin that transforms teams into forces of innovation and achievement. Consider the remarkable journey of Indra Nooyi, the former CEO of PepsiCo. Her visionary approach and unyielding commitment steered the company through pivotal transformations, advocating for sustainability and diversity while delivering impressive financial growth. Nooyi’s leadership legacy mirrors the essence of effective leadership – an amalgamation of strategic acumen, empathy, and the ability to inspire change. As we explore leadership intricacies, envision how you, too, can shape your team’s trajectory. This blog navigates through the corridors of leadership, offering insights, tactics, and tales of triumph that will illuminate your path to becoming an esteemed guide in your professional journey. Whether you’re a seasoned manager or a budding team leader, let’s chart a course to transformative leadership together.

What is Effective Leadership?

Leadership plays a crucial role in organizations, driving them towards success. Often, it is the key to managerial effectiveness. Effective leadership goes beyond just managing a team; it involves inspiring and motivating team members to work towards a common goal. A great leader sets clear expectations, communicates effectively, and leads by example. They possess strong decision-making skills and the ability to adapt to change. Transparency and honesty are vital components of effective leadership, fostering trust and loyalty among team members. Moreover, effective leaders empower individuals within the workforce, providing them with the necessary support and resources for growth and development. By defining and embodying these qualities, leaders can create a positive and productive work environment.

Understanding Leadership Styles

Leadership styles are the different approaches leaders use to interact with their team members and make decisions. Each style has its strengths and weaknesses, and knowing them can help you choose the right approach for different scenarios. Whether transformational, autocratic, participative, transactional, delegation, bureaucratic, or servant leadership resonates with you the most, remember there is no one-size-fits-all solution.
  • Transformational
  • Autocratic
  • Participative
  • Transactional
  • Delegative
  • Bureaucratic
  • Servant

Effective Leadership Characteristics

  • Integrity
  • Humility
  • Resilience
  • Self Awareness
  • Empathy
  • Speaking up when it’s needed
  • Making decisions

Effective Leadership Principles

Effective leadership is built on fundamental principles that guide and shape a leader’s actions and decisions. Some of the principles of effective leadership include:
  • Vision: A leader should have a clear and compelling vision for the future and be able to communicate that vision to inspire and motivate others.
  • Integrity: A leader should demonstrate honesty, transparency, and ethical behavior, earning the trust and respect of their team.
  • Accountability: Leaders should take responsibility for their actions and hold themselves and their team members accountable for their performance and results.
  • Communication: Effective leaders are skilled communicators who listen actively, provide clear direction, give feedback, and foster open dialogue within their team.
  • Empathy: A leader should be able to understand and connect with others emotionally, showing empathy and compassion towards their team members.
  • Adaptability: Leaders need to be flexible and adaptable in the face of change or unexpected challenges, adjusting their strategies to achieve success.
  • Collaboration: Effective leaders foster a collaborative environment where team members feel valued, included, and encouraged to contribute their ideas and expertise.

Leadership Skills for Managers

  • Emotional Intelligence
  • Decision Making
  • Time Management
  • Expectation Setting
  • Effective Communication
  • Growth Mindset
  • Effective Delegation

How to be an Effective Leader? Leadership Tips for Managers

Leaders must inspire teams and embrace feedback for better leadership

Some of the best leaders are those that can inspire their team. They are important because a good leader can bring out the best abilities in their team members. They further encourage them to work together to avoid delays. They are also organized and keeps the team on track. They need to be able to set an example and be open to feedback, whether it is positive or negative. It helps create a sense of trust and communication within the team. If leaders want to truly create a culture within their team, they need to be willing to listen and take feedback seriously.

Effective time management and task delegation are vital for leaders

A leader is not just someone that can inspire their team, they also need to be able to manage their time effectively. Effective time management leads to effective leadership. Set aside weekly time for one-on-ones with your team, sometimes with them on a project. Leaders should also delegate tasks appropriately and set clear expectations for each employee. They should also make sure they have a system in place so that everyone knows when deadlines are approaching and what steps need to be taken to meet them.

Building strong relationships and setting clear expectations are key

Leaders need to be able to build strong relationships with their team members to ensure a successful and healthy workplace. Although a leader may be able to provide shared vision and supervision. Leaders must develop a relationship with the people they inspire to follow them. A successful leadership relationship inspires people to achieve more than they ever thought they could. Leaders should set clear expectations and make sure they are communicated regularly. They should also ensure that feedback is given constructively so that everyone can improve as a team member. You must consistently communicate and reinforce your intentions and expectations to be an effective leader.

Innovative thinking and fresh ideas empower effective leadership

Leaders need to be able to think outside the box to come up with new ideas when needed. They should also be comfortable speaking in front of a group and managing difficult conversations. Leaders must have a strong work ethic and be able to stay focused during challenging times. Great Leaders need not be afraid to make mistakes, and they need to have the confidence to take risks. Effective leadership is about putting together and planning, securing resources, and looking out for and improving errors while also implementing the company’s vision (or redefining and improving it in some cases).

Prioritize team success and stay humble for effective leadership

Successful leaders stay humble. They should focus on the team’s success rather than their own and be willing to give up some of their glory to help the team succeed. Leaders must also have a strong work ethic, be able to keep a positive attitude under pressure and be committed to their employees’ success. Humility is an important but under-discussed value of leadership, with Humble leaders being more approachable, forgiving of mistakes, and willing to admit others’ work, which can encourage employees to share ideas and work harder. As a leader’s responsibilities increase, Humility becomes more important.

Leaders must maintain boundaries with their team members

It is highly suggested that Leaders should be able to set boundaries with their team members to maintain clear lines of communication and ensure that everyone is working towards the same goal. Leaders also need to be able to discipline team members when necessary, while still maintaining a good relationship with them. It has long been widely believed that leaders’ boundaries are a must and that when business leaders set healthy boundaries in the workplace, it can transform the culture and improve team productivity.

Handling tough situations calmly keeps everyone focused

Leaders need to be able to handle difficult situations calmly and effectively to keep everyone calm and focused on the task at hand. Calm leaders encourage employees to trust their bosses and perform better because they know where they stand with them. Managers who are calm instead of impulsive, anxious, or prone to anger are more likely to inspire trust or loyalty. They believe that highly effective leadership behaviors and actions are universal, regardless of the situation, and that difficult times define leaders and their organizations.

Leading by example sets the right tone for effective leadership

Every Leader should be able to lead by example and set the right tone for their team. Leading by example is a leadership style in which you model the behavior you want to see in your team members. People who lead by example are actively demonstrating that they value their team’s work by carrying some of the weight. When you lead by example, you create a picture of what’s possible; people can look at you and say, “Well, if he can do it, I can do it.” You make it easy for others to follow you because you provide them with examples. Being proactive is one very important thing leaders need to do to keep up with today’s trends and stay ahead of the curve. Leaders constantly monitor their environment to see potential problems and opportunities that may have eluded others. They continuously assess different aspects of their business and make decisions accordingly, always cognizant of how advancements in technology could impact their organization or market niche. In terms of staying ahead of the curve, leaders are adept at recognizing when new ideas are emerging and seizing upon them before their competitors. They also foster an open mind by being curious about new developments, even if they’re unfamiliar with them. This constant vigilance keeps leaders up-to-date on the latest changes in their industry. It also helps to ensure that their company remains competitive and attractive to prospective employees.

Good listening is vital for effective leadership

Leaders need to be good listeners to better understand their team and what they’re looking for when it comes to working together. Good listening skills come from taking time out of your busy schedule and focusing on someone else’s words and ideas, instead of trying to monopolize the conversation or insert your thoughts into it. Effective leaders listen attentively by absorbing all that the person speaking has to say. They don’t merely listen for what they want to hear. They instead look for clues that will help them better understand the situation and the person speaking. By taking this type of approach, leaders gain an understanding of their team’s concerns. They can then more effectively identify potential solutions. This allows teams to work together more productively and efficiently, ultimately leading to improved performance on everyone’s part.

Leadership Development Programs

Leadership development programs are structured initiatives designed to enhance individuals’ skills, capabilities, and qualities to develop their leadership potential. These programs typically aim to cultivate various leadership competencies, such as communication, decision-making, problem-solving, strategic thinking, and team management. Leadership development programs can take various forms, including workshops, seminars, training sessions, mentorship programs, executive coaching, and experiential learning activities. Often, they are offered within organizations. However, individuals can avail of them too! Leadership development programs aim to equip individuals with the knowledge, tools, and mindset necessary for effective leadership in their respective roles. Yet, conventional leadership development programs fail to achieve their objective accurately for several reasons, such as generic content and guidelines with little to no mechanisms to promote retention or application of the learnings. Sometimes, team leaders hesitate before signing up for such programs and fail to make the most of such opportunities.
Hence, choosing a solution that fits your needs and answers your concerns is vital. The AI co-pilot for leadership development, Risely, can be your buddy in overcoming these challenges. Learn more here: Becoming The Best Manager: Why AI Co-Pilot Overtakes Manual Solutions?

How to Measure Effective Leadership?

Measuring effective leadership can be complex, as it involves assessing various factors and outcomes. However, some common indicators of effective leadership include:
  • Employee satisfaction and engagement: Effective leaders can create a positive work environment where employees feel valued, motivated, and engaged in their work.
  • Team performance and productivity: Effective leaders can inspire and guide their teams to achieve high levels of performance and productivity.
  • Employee retention: Effective leaders can attract and retain talented employees by creating an inclusive and supportive workplace culture that curbs turnover.
  • Innovation and adaptability: Effective leaders foster a culture of innovation and encourage their teams to think creatively and adapt to changing circumstances.
  • Ethical behavior: Effective leaders demonstrate integrity, fairness, and ethical behavior in their decision-making and interactions with others.
It is important to note that measuring effective leadership is not an exact science, as different organizations may prioritize various aspects of leadership effectiveness based on their unique goals and values. Additionally, leadership effectiveness may vary depending on the context or situation. In case you are looking for solutions to measure and improve specific leadership skills, head over to leadership skill assessments by Risely: Leadership Skills Assessments


Effective leadership is the art of motivating people to achieve goals. Good leaders know how to motivate their team members. They also know how to inspire them and make them feel like they are a part of something special. It’s not enough to just be a good leader; you must also set clear expectations for your team and demonstrate that you care about their development as individuals. Effective leaders focus on their team’s individual needs. They consistently communicate with them to ensure that they are aware of the company’s goals. They also make sure that their team knows what is expected of them. At last, they also provide feedback so that they can improve their performance.

Master problem-solving to become an effective leader.

Download the free problem-solving toolkit to understand the roadmap to efficient problem-solving that smart managers use.

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9 Tips to Master the Art of Delegation for Managers

9 Tips to Master the Art of Delegation for Managers

Delegation is a critical management skill that enables you to delegate tasks and responsibilities to employees to manage your business and your team efficiently. It refers to dividing the work into smaller parts and then giving it to different team members. It can diffuse the workload and keep your team members at an optimal level while also exercising their specific strengths and skillset. Delegation is not about giving your workload to someone else. It is about giving the right tasks to the right person who can handle them best. The main reason delegation as a manager is so important is that it helps prevent mistakes. It ensures the completion of tasks on time & above all, enables you to consider other factors such as the size of the team (i.e., more hands mean better output). You free up your time to focus on higher-priority tasks by delegating tasks. Having the right delegation skills helps you manage your tasks more effectively and boosts the morale of your employees. It ultimately leads you to the path of becoming an effective manager. Delegation of tasks is not a one-time event, but it should be an ongoing process tailored to your team’s specific needs. So, if you want to become a good manager or an effective leader, learn how to become an effective delegator first.

What is effective delegation?

Effective Delegation is the process of assigning tasks, responsibilities, and authority to team members or subordinates in a way that maximizes productivity, empowers individuals, fosters teamwork, and contributes to achieving organizational goals. Effective delegation involves clear communication, trust in team members’ capabilities, and ongoing support and monitoring. The principles of delegation outline these ideas.

Examples of Effective Delegation

  • Project Management: A manager assigns a complex project to a team member who has the necessary skills and experience. The manager clearly defines the project’s goals, timeline, and expectations, and then provides support and resources as needed. Throughout the project, the manager periodically checks in, offers guidance, and ensures the project stays on track.
  • Task Allocation: In a sales team, a sales manager delegates lead generation tasks to different team members based on their strengths and expertise. Each team member is responsible for generating leads in their assigned territory. The manager provides training and resources and reviews progress regularly, allowing team members to take ownership of their areas.
  • Decision Making: A senior executive empowers a department head to make decisions related to budget allocation within a predefined budget range. The department head can allocate resources and approve expenditures without needing to seek approval for every decision, streamlining the decision-making process and improving efficiency.
  • Check out more examples here: 10 Successful Workplace Delegation Examples for Managers

The benefits of effective delegation

Effective delegation is one of the critical skills managers need to manage their teams effectively. Delegation allows team members to focus on the most important tasks and helps them accomplish more in less time. Delegation is important for the benefits that managers can unlock with effective delegation include:

Increased productivity

Delegation of tasks is a crucial productivity booster, and it’s one of the most effective ways to manage your time and resources. It will help you achieve more significant results than if you were to handle everything yourself. When you are delegating tasks to others, you free up your time to focus on more critical tasks. As a result, you can improve your productivity significantly.

Improved ownership

Effective delegation can lead to improved ownership. When you are delegating responsibilities to your team members, you are not just giving them a job; you are also teaching them how to independently take care of the task. As they learn how to do the task well, they will eventually become in charge. This process of learning and growing is a powerful one, and it can have a profound effect on your team’s productivity and overall success. It will ultimately lead your team to its desired outcome.

Improved team morale

When tasks are delegated effectively, employees feel empowered to take on more challenging projects. They also develop a sense of responsibility and are motivated to perform at their best. It leads to a sense of camaraderie and teamwork, improving performance. The team can deliver better results, and morale is high! 

Increased creativity

Effective delegation is the key to unlocking increased creativity in your team. Effective delegation of tasks lets everyone focus on their duties and contribute their best ideas and solutions. It leads to better overall outcomes and a more streamlined workflow, increasing creativity. When you delegate effectively, you free up your time to focus on the bigger picture and innovative ideas. 

Reduced stress

Managers who learn the art of delegation can enjoy a reduced sense of anxiety, as they can take on less work and entrust it to the right person or team. This not only boosts their productivity but also leaves them with more time to relax and recharge. It can help managers and leaders build stronger, healthier working relationships. Furthermore, when managers delegate effectively, they can see quick and tangible results, which leads to a sense of satisfaction and accomplishment.

Better decision-making

When work is delegated correctly, it can lead to better decision-making by the manager. Delegation allows managers to focus on the more strategic tasks that require their expertise and decision-making skills. In addition, delegating duties allows other individuals on the team to develop their skills and grow their knowledge. Managers who can delegate effectively typically have a more productive team and feel more ownership of their work. The manager can then trust the team members to make decisions within their areas of expertise, which leads to better overall choices for the organization.

Better use of time and resources

Delegation of tasks is one of the most effective ways of resource allocation and time management. When delegated tasks are correctly executed, managers can focus on more important tasks and reduce unnecessary tasks. It directly translates to improved efficiency and productivity and increased morale and motivation of each subordinate. Additionally, effective delegation results in cost savings due to reduced staff hours and less managerial oversight.  Read more here to get a detailed picture: The Top 7 Advantages and Disadvantages of Delegation Leadership Style

How to delegate effectively as a manager?

Here are some specific tips for delegating effectively as a manager

Break the task or the project into small chunks

Delegating work effectively is about breaking the task or project into small, manageable chunks. This way, your subordinate will be able to complete the task effectively and on time without feeling overwhelmed. By breaking the project or task into small manageable chunks, you can also make it easier for yourself to manage it. This will help you delegate the task effectively and efficiently and avoid potential mishaps. It will also be easier for you to track the progress of these small tasks.

Identify who can perform the sub-tasks depending on the skill set or development needs

By identifying who on your team can perform specific tasks based on their skill set or development needs, you can delegate them to the most appropriate person. This will help keep your team organized and efficient and enable them to work on tasks that are either more related to strength or can help them enhance it. It can make it easier for you as a manager to facilitate the growth and development of your employees. Depending on the situation, you can allocate sub-tasks to a team member adept at executing such tasks. You would typically do this for time-sensitive and quality-sensitive tasks. In other cases, you may assign sub-tasks to a team member who doesn’t have the skill set but is willing to learn and develop that skill set. Typically, it would help if you did this when you have more time at hand. Doing this will help you develop skill sets in your team and focus on individual growth and development. Read more: The 5 Levels Of Delegation Of Power Every Manager Needs To Know

Communicate the task, expectations, and timelines clearly and coherently

Clear and coherent communication is a key to effective delegation. When a manager delegates a task, they need to communicate the task, expectations, and timelines clearly and coherently to ensure that the delegate understands the task and meets the requirements set out. This will help the team member understand the task and their obligations and stay on track with their timeline. All that will ensure that the task is carried out well and on time, without confusion or chaos. Understand how different types of delegations work: The Benefits And Characteristics Of Delegation Of Power For Managers

Be available for doubts or clarifications the team might have

Once you have delegated the tasks and set the expectations, you should make yourself available for doubts and clarifications that the team might have. It would help if you also answered any questions or provided additional support that your team members may require. It will ensure that any queries or concerns are addressed as soon as possible. This will also ensure that the tasks are correctly executed and that any doubts do not take away the effectiveness of the delegation. Also, these doubts can help managers build an understanding of how to be more transparent and understandable the next time they delegate to avoid these doubts altogether.

If the tasks are long in duration, have few status checks in between

When delegating longer-duration tasks, it’s essential to create a system that allows for communication in status checks between the manager and the team member so that both sides are aware of the progress and any changes or updates in the task. This way, both parties can make informed decisions about how to best delegate and carry out the task. These status checks will also help managers to ensure that the team member does not go off track from the task and the task is carried out as planned. Moreover, it also helps to take the corrective measure in time and prevents any last-minute heartache.

Close the task and give feedback

As soon as the team member completes the delegated task, it should be closed, and the manager should give feedback immediately. This way, the team member knows exactly what was done, any issues encountered, and how to improve upon the process in the future. This feedback can also act as an appreciation if the delegate could complete the task exactly how the manager planned.

How to handle delegation issues at work?

Delegation may come with severe headaches, and it can be tough to overcome them. Here are a few tips that managers can use whenever faced with some:

If a team member does not follow your guidance, be patient and give them another chance

Delegation can be a pain in the neck when it comes to managing your work, but it’s important to remember that it’s not always easy for team members to fol­low your guidance perfectly. Sometimes, they’re just not used to taking directions, and they might not be able to do things the way you want them done right away. However, you shouldn’t get frustrated and give up on them right away – instead, be patient and give them a second chance. If they still don’t comply, you might need to delegate the task to someone capable of following your instructions.

If the task is taking longer than expected, be sure to provide feedback and help guide the team member as needed

If the task takes longer than expected, provide feedback and help guide the team member as needed. By doing so, you can reduce the amount of time they require to complete the task and ensure that they do it as per your plan. Additionally, create a system that allows team members to easily submit plans and updates to keep track of the progress made.

Be aware of potential stressors that could come with delegating tasks

Delegating tasks can be a great way to free up your time and resources, but it’s essential to be aware of potential stressors that could come with this decision. For example, if you’re feeling under pressure to meet deadlines or feel unprepared for the task at hand, this could lead to severe delegation woes and may even lead to burnout. Rather than succumbing to these stressors, try mentally and emotionally to prepare for the challenge ahead. This will help you approach the delegating process with a sense of calm and detachment, hopefully leading to more productive outcomes. These delegated tasks can also become a significant source of stress for the team members. They may get too burdened by the delegated tasks or may not be able to complete them due to skill gaps. To avoid that, managers should first check with employees about their workload to analyze if there is space for another task. If any skill gaps stop the team members from fulfilling the tasks, managers should first assign those tasks to someone skilled in that area. They should then facilitate training programs for these delegates to develop the skills they lack. Read more here to understand the right process of delegation: 5 Steps of Delegation: A simple guide for managers

Pitfalls to avoid when delegating work

Not setting clear expectations for the team member

For delegation to be effective, it’s essential to set clear expectations for the team member beforehand. If you don’t specify precisely what you want the team member to do, they may not deliver the best possible results. By setting all of your requirements in advance, you can ensure that everyone on your team is on the same page and working towards a common goal. Additionally, setting clear expectations will help avoid any resentment or conflict down the line.

Failing to provide enough guidance or support

If you are looking to delegate work or duties within your team, it is vital to provide your team with the necessary guidance and support. If you do not provide your team with the necessary guidance and support, they may find it challenging to complete the delegated task correctly. This can lead to frustration and conflict, which defeats the purpose of delegating in the first place. By providing your team with clear instructions, you can help them fully understand the task at hand and avoid any potential pitfalls.

Not being patient with team members who do not follow your guidance

It is vital to be patient with team members who do not follow your guidance when delegating. If you are not patient, you may argue with the team member. You may even resort to firing the team member, which may not be the best solution in the long run. Instead, try to offer them feedback and help them improve and build new skills to carry out your instructions in the future effectively.

Not delegating as per the skill set of the team member

When delegating work, you must designate the right person to carry out that particular task. However, if you do not designate the right person for the job, the chances are that the team member assigned to it will not be able to do it to the best of their abilities. For example, if you assign a team member to create a social media post, ensure that they have the skillset and knowledge required to develop effective and engaging social media posts. Avoid assigning tasks that the team member is not qualified to do. Doing that will only result in frustration on your part and their part. Read more here to catch effective tips on resolving these challenges: 8 Problems of Delegation that Hold You Back: How to Overcome Them?


Delegation is one of the essential management skills a manager can possess. It helps reduce the workload and facilitates creativity and innovation as it allows team members to take ownership of their tasks and contribute their best ideas. However, delegation isn’t always easy. Therefore, in this blog post, we have provided tips to practice effective delegation, overcome delegation headaches, and avoid pitfalls you may encounter when delegating. You’ll delegate effectively and get the most out of your team by following these tips.

Download the effective delegation to dive deeper into the art of delegation

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What is the importance of delegation in management?

Delegation is important in management because it allows managers to empowering their employees by assigning them tasks and responsibilities, which helps to develop their skills and boost their morale. It also frees managers’ time to focus on higher-level tasks and improves overall efficiency and productivity.

How delegation can empower employees?

Delegation can empower employees by giving them greater autonomy and responsibility over their work. It allows them to develop new skills and expertise, build confidence and a sense of ownership over their work, and ultimately contribute more effectively to the organization’s success.

As a manager How can I improve my delegating skills?

To improve delegating skills, managers should: Identify tasks that can be delegated Choose the right employee for the task Communicate the task clearly Set expectations and deadlines Provide support and resources Trust employees to complete the task Provide feedback and recognition. Additionally, managers should continuously evaluate and adjust their delegation strategy based on their team’s performance and individual strengths and weaknesses.

What makes delegation challenge to with employees?

Delegation can be challenging for managers and employees for several reasons, including: Lack of trust in employee’s abilities Fear of losing control over the task or project Unclear communication or expectations Insufficient resources or support Micromanagement or lack of feedback and recognition Differences in work style or approach Personal biases or assumptions about employee capabilities.

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5 Proven Ways Managers can Build Collaboration in a Team

5 Proven Ways Managers can Build Collaboration in a Team

In today’s fast-paced world, team collaboration is the key to success. But, not all workplaces are conducive to collaborative teams. In fact, some can be downright hostile. Facilitating collaboration in a team can be difficult, as different people have different work styles and preferences. With the rise of hybrid work, it’s more important than ever for managers to build collaborative teams. If you’re a manager, it’s essential to know how to facilitate collaboration in a team in a comfortable way for everyone involved. It is the best way to get the most out of your team. This post will discuss five ways managers can build collaboration in a team at work. By following these tips, managers can help their employees to work together more effectively and achieve their goals more quickly. So, let’s start by understanding what exactly collaboration is.

What does Collaboration mean?

There is no one-size-fits-all answer to this question, as the definition of collaboration will vary depending on the context in which it is used. There are a lot of different meanings for the word collaboration, and Merriam-Webster defines it as “the act of working with someone to produce or create something.” Oxford Dictionary defines it as “a joint effort by two or more people to achieve a common goal.” However, you can generally describe workplace collaboration as working together to achieve a common goal.

What do collaborative teams look like?

Collaboration in a team can be as simple as two people working together on a project or as complex as a large team working on a product. It can involve sharing ideas, resources, and expertise to develop a solution or reach a goal that would be difficult to achieve individually. Companies cannot survive without their employees collaborating. With the many demands placed on a workplace, it is evident that employees must collaborate wherever possible. Collaborative teams show some key characteristics, a few of which are: While employees’ inability to collaborate can bring many problems for businesses, effective collaboration in teams has many benefits. We cover those benefits in our next section.

Why should managers build collaboration in a team?

Collaboration in team is essential to success, whether big or small. It helps employees share knowledge and resources, strengthens relationships, and boosts efficiency. In fact, research shows that a collaborative team is more productive as solo work. So why is collaboration so important? Here are six benefits that can help your team achieve success.

Increased creativity and innovative thinking

Collaborative efforts lead to a more creative and innovative mindset. When people work together to solve a problem or come up with an idea, they build on each other’s knowledge and insights to create something unique. A collaborative team is more likely to pass uncharted territory in brainstorming and come up with multiple innovative ideas that give it an edge over the rest. It is why effective collaboration leads to better ideas and better products. 

Increased efficiency

Collaboration is one of the most effective ways to achieve increased efficiency. When teams work together seamlessly, they can complete tasks and projects faster and fewer errors. It leads to improved quality and decreased costs, so collaboration is a critical success factor for teams of all sizes. It is because with improved efficiency comes higher growth for teams.

More effective problem solving

Effective collaboration allows us to work together more efficiently and develop better solutions to problems. When we can share our ideas, thoughts, and doubts with our colleagues, we can create a more fluid and cohesive team. It helps us to overcome conflicts more effectively, as well as optimize our workflows. Additionally, effective collaboration in a team enhances our working knowledge and skills, which are essential for problem-solving. Solving problems together will also be an effective team-building activity.

Greater customer satisfaction

Effective collaboration leads to better customer service and results in increased customer satisfaction. By working together as a team, you can create and deliver a product or service that perfectly meets your customers’ needs. It is essential in today’s competitive environment, where customers are quick to jump ship if they don’t feel like they’re getting their money’s worth. Studies have shown that “when teams share knowledge and skills across organizational boundaries, they can create innovative solutions faster than any one person could on their own.” As such, collaborations between employees and departments can result in better customer experience and increased customer satisfaction ratings – making the company more successful. Further, when you collaborate effectively, you can ensure that your customers stay with you for the long haul.

Improved communication

Since employees are constantly communicating with each other when collaborating, they are better prepared and able to relay information accurately and effectively. It improves team communication within and between teams, facilitating better teamwork outcomes overall. Collaboration can improve communication in many other ways. For example, it can help employees better understand each other’s workflows and optimize their processes. It can lead to better decision-making, faster turnaround times, and improved quality of work. It also facilitates better cooperation between teams, leading to a more integrated organization that is more agile and flexible. All this together takes organizational communication to significant levels.

Increased work satisfaction

Many people prefer working in a collaborative team environment because it allows them to share their ideas and experiences with their colleagues freely. It results in satisfaction, as employees feel like they contribute something valuable to the team. Moreover, it is often noted that Employees who are satisfied with their job tend to be more productive and motivated.

How to increase collaboration between teams? 5 ways

As a manager, you know collaboration in your team is essential. But you are always looking for ways in which you can increase collaboration. You have tried all communication and collaboration tools that exist in the market. But actual change is behavioral change in you and your team. So this is what you need to change to boost collaboration in your team.

Creating dependency on each other rather than creating a reliance on the manager

A manager’s first step to facilitating collaboration in a team is to create dependency within the workforce. It refers to making individual team members believe that they can depend or rely on each other instead of just depending on the manager. When employees feel like they can openly depend on each other to get their work done, it can be effortless for them to collaborate. It will not just push towards a collaborative team effort but also take down some burden from the manager. It will also create more opportunities for brainstorming and sharing ideas. A manager can do this by effective delegation, ensuring effective communication, and specifying employee roles and responsibilities where each employee is given a specific area to cover. So, whenever an employee needs help in a particular area, they can collaborate with the particular person designated to that area. For example, a manager can assign a specific person or a group for the work of content writing. So, whenever an employee or a department requires assistance in terms of content, they can directly collaborate with the person assigned for it.

Create cross-functional project teams

Collaboration is essential to successful project management, but bringing people from different backgrounds together can be incredibly challenging work on a single project. By creating cross-functional project teams, you can overcome this obstacle and bring together people from other disciplines or functions to solve specific client or business problems. This approach facilitates a collaborative culture. It ensures that all employees know various other colleagues’ skills, competencies, strengths, and weaknesses. Start by setting up shared collaboration goals. They can then put this information into good use in future collaborative interventions. All this together will make future collaboration in a team much more effortless and swift, which will work as an encouragement to collaborate. In addition, it eliminates the need for duplicative efforts, which saves time and resources. E.g., the manager can put together one person each from the engineering, web development, marketing, and product management teams to launch a new product. While working on this project, these employees will know what all the other person is capable of. They can then use this knowledge to collaborate when their original teams require help in the other team’s field.

Encouraging the team members to find solutions to problems themselves by speaking with others when they run into problems

Managing a team is not easy, but it is easier when everyone works together. It is especially true when it comes to addressing problems and resolving them. By encouraging team members to find solutions to problems themselves, you help them develop initiative and problem-solving skills. It leads to better efficiency and productivity and improved communication within the team. It also helps to build trust and cooperation among team members. Further, by encouraging team members to reach out to one another when they hit roadblocks, you can speed up the process of resolving issues and put everyone on an even keel. For instance, let’s say a new sales executive has a problem figuring out how to close a sales deal effectively. A manager can encourage the executive to collaborate with senior sales executives who have completed multiple deals in the past. All this together will effectively facilitate collaboration in the team and propel a collaborative environment all around.

Encourage knowledge sharing and idea exchanges

It is essential to encourage knowledge sharing and idea exchanges among your team members to facilitate collaboration as a manager. By promoting these exchanges and peer to peer learning initiatives, you can foster a culture of innovation and creativity, which will help your team work together and produce better products and solutions. You can organize regular team meetings, where team members can share their thoughts and new ideas. This way, you can tap into the collective wisdom of your employees and derive innovative solutions to common problems. You can also encourage team members to participate in online discussions and forums to discuss various topics or give constructive feedback to their team leader or other team members. Further, you can also use multiple collaboration tools like common email groups, Trello, Google stream, Metaverse, google group chat, and communication platforms like Slack to make it easier for your team members to share ideas and knowledge. This will help build a strong foundation for team collaboration, collective creativity, and knowledge sharing. Schedule a weekly knowledge sharing or brainstorming session even if the current business or work doesn’t demand it. Bringing this into your team’s culture will enable deep collaboration when required.

Building a culture of support

Collaboration can be challenging to build in a team. But doing that can be made a lot easier by building a supportive company culture in your workplace. When team members need help or extra resources, they should be able to reach out to their colleagues for support. It promotes transparency and collaboration and helps everyone work together as a cohesive unit. By building a culture of approval, you will help to foster openness within your team. It will encourage them to put in the extra effort. It leads to a culture of belonging among employees, which facilitates the entire domain of collaboration. By doing this, you can also ensure that your team can meet the challenges of the current situation and move forward with confidence. It can further put you in a position to lead and develop it into a high-performing team. For example, if an employee needs access to a specific online tool, a supportive culture will allow them to collaborate with another employee or department that already has it. Another example: Let’s say an employee is going on a vacation. A supportive environment will allow them to request another team member to take care of a weekly reporting process that must be carried out when they are away. Read more to learn how you can do this: Managing from the bottom up: 7 strategies for managers driving innovation and collaboration


It’s no secret that the workplace is becoming increasingly competitive, and collaboration is a crucial skill for success. Collaboration is essential for any workplace that wants to be efficient and effective. When people collaboratively work towards a common goal, they’re more likely to be motivated and productive. While it might not be easy to get everyone on the same page, managers can help their team members collaborate effectively. It will help them reach their goals faster by implementing the five listed ways to facilitate it. So, by reading this blog, you now have a better understanding of what collaboration is and its benefits.

Encourage collaborations in your team through our free problem-solving toolkit

Master the art of problem-solving – a key skill for creating a collaborative approach in your team


How would collaboration in a team affect the work?

Collaboration in teams can boost performance as it creates synergies among the team members. It makes interactions smoother, with inputs from all the people, productivity can go higher.

What are the important skills required for collaboration?

The important skills required to facilitate collaboration are communication, empathy, and conflict resolution.

10 Proven hacks for Building Trust in the Workplace for Managers

10 Proven hacks for Building Trust in the Workplace for Managers

No one likes a trust deficit in the workplace, and unfortunately, it’s all too common. Managers who are ineffective in building trust in the workplace can even damage the team’s productivity. So how can managers build trust with employees? And how can employees gain the confidence of their managers? In this blog post, we’ll explore these questions in depth. But before that, let’s understand what building trust in the workplace is in detail and why we need it with our teams.

What is Trust?

Trust refers to a bond or relationship between two parties willing to stand by each other in a meaningful way. Moreover, it means that people can rely on each other, especially when needed. A lack of trust could be detrimental to the productivity and efficiency of any workplace, which is why managers need to focus on building trust within a team. It is a two-way street where both managers and employees need to mutually put in the effort to build trust in a team. They need to use different types techniques to build trust in teams to reach a point where they can work together with high efficiency. Managers need to set an example by being honest and open, and employees need to trust that their managers will do the right thing. Similarly, managers should be able to trust their team members to take their vision forward. Building trust with employees is a long-term process, and it takes time and consistency for both sides to reap the rewards. It involves three essential qualities: care, competence, and commitment. If embedded in oneself, these qualities make it easy to build trust in a team with others. We will go deeper into how both managers and employees can build trust with employees. But, before that, let’s understand why we need to build trust in teams in the workplace.

Examples of Trust in the Workplace

  • Delegating Important Tasks: A manager trusts an employee with a critical project, giving them the autonomy to handle it without constant supervision.
  • Open Feedback: Employees feel comfortable providing honest feedback to their manager about work-related issues, knowing their opinions will be respected.
  • Flexible Work Arrangements: A manager allows employees to have flexible work hours or remote work options, demonstrating trust that they will fulfill their responsibilities.
  • Confidentiality: Team members confide in their manager about personal or professional concerns, knowing that the information will be kept confidential.
  • Credit for Achievements: A manager gives credit to the team for successful projects, showcasing trust in their abilities and contributions.

What are the pillars of Trust?

  • Reliability: Consistently delivering on promises, meeting deadlines, and being dependable in both actions and words.
  • Open Communication: Encouraging an environment where team members feel comfortable sharing their thoughts, ideas, and concerns without fear of negative consequences.
  • Accountability: Taking ownership of mistakes, addressing them proactively, and holding oneself and team members responsible for their actions.
  • Empathy: Understanding and considering the emotions, needs, and perspectives of team members, fostering a supportive and caring atmosphere.
  • Consistency: Aligning actions and decisions with established values, principles, and expectations over time.
  • Confidentiality: Safeguarding sensitive information and maintaining trust by not disclosing private matters without consent.
This image represents the five pillars of trust in the workplace

What are the types of trust managers need to know?

  • Cognitive Trust: Trust based on competence, expertise, and capabilities, where individuals trust others’ knowledge and skills.
  • Affective Trust: Trust rooted in emotional connections and personal relationships, often developed over time through shared experiences.
  • Relational Trust: Trust that develops through positive interactions and consistent behavior over an extended period, leading to a strong, enduring bond.
This image represents the Types of trust at work

Why Do We Need To Build Trust In The Workplace?

Trust is essential in any workplace, but it’s imperative in the digital age. If we don’t have it, it can be difficult for us to collaborate or even get along with our co-workers. Building trust in the workplace is a two-way street. Employees need to trust that their managers are supportive and understanding and that the company culture is conducive to creativity and innovation. Managers need to trust that their workforce is committed to the team and product goals. If all of the following elements are in place, teamwork and productive action will follow. Building trust with employees is also important for managers to become trustworthy leaders and be confident that their leadership abilities are compelling. Similarly, employees need to build trust with their managers because it ensures that they receive the backing and support from managers they need for their job.
Read more here: How Lack Of Trust In The Workplace Can Destroy The Work Culture

How To Build Trust In The Workplace? 5 Effective Steps For Managers

Be consistent in your actions

The first step in building trust in the workplace is bringing consistency, as inconsistency or unpredictability can make it challenging to develop relations. There must be consistency in being transparent, direct, and communicative with team members, setting expectations, and being accountable to them as a manager. Managers must be consistent in dealing with and guiding the employees if they want to build trust in team and make them confident. They should also maintain consistency in promise vs. action. In essence, you do what you say you will do as a manager. To create a sense of teamwork and camaraderie, managers must also make themselves available to their team for guidance and be open to feedback. By consistently guiding and leading the team, managers can help create a clear vision and set effective goals. Further, managers can create an environment conducive to innovation and creativity by working systematically towards building trust and confidence within the team.

Give employees autonomy

Employees require tasks and objectives and the freedom to carry them out in the best way. It is known as “autonomy” and is one of the key drivers of trust. It is one of the critical pillars of building autonomy. So to show that you trust your team members, you must start giving them more and more autonomy. When employees get autonomy, they are free to experiment and take risks, leading to better performance and hard work. It allows for open lines of communication, and employees are more likely to take the initiative and report any issues or concerns they may have. In addition to building trust in the workplace, providing autonomy also encourages employees to take ownership of their work and feel like they are part of a team effort which further gives rise to better employee engagement and, ultimately, a more extraordinary employee experience.

Improve your ability to manage teams

If you want to build trust in teams, the first step is to improve your management capabilities. It means developing the skills necessary to lead and manage a team effectively. Managers should make efforts to become better themselves. Some ways of doing that include taking feedback from the team, drawing up the action plan for change, and effectively communicating that plan with the team. Managers should also openly share the progress of that action plan with the team. They should remember that their team must know that their manager strives to manage them better. Managers must hold themselves accountable to the team to become better managers. Doing that will build trust with employees and will get these managers tremendous respect and support from their team members. Are you prepared to manage ambitious teams? Test now with Risely’s free Leadership Skills self-assessments for managers.

Be caring and empathetic

Managers need to be caring and empathetic to build trust in teams. A manager who is not caring or compassionate will struggle to establish a good working relationship with their team. Managers who are caring and empathetic understand their team members’ individual needs and concerns. They believe in actively listening to their employees and can provide support and encouragement when needed. It creates a positive work environment where team members feel that the manager values them, cares for their wellness, and appreciates their contributions. It gives rise to mutual respect and ultimately pushes employees to trust their manager.

Be honest

To build trust in teams, managers must be honest and open with their team and have transparency about their goals and intentions. They should consider openly sharing their beliefs, ideas, and thoughts over something with their employees. It builds trust when team members know that their manager is always looking out for their best interests. Additionally, being open and honest also allows team members to provide feedback and suggestions, which can help improve the team’s overall performance. Leaders who are fair, transparent, and accountable will be more likely to be successful in building high levels of trust and encouraging team collaboration. If you feel that some actions have broken down the level of trust in your team, worry not! Find insights here: How to Rebuild Trust in the Workplace? 6 Effective Tips

5 Ways Employees can Help in Building Trust in the Workplace

Be consistent in your efforts and put your best effort forward

Building trust in the workplace starts with being consistent in your efforts. You must put your all into your work and show that you are committed to doing the best you can. It means completing your tasks on time, meeting deadlines, and delivering high-quality work. Additionally, be sure to communicate effectively with your managers so that they can understand your progress and give you feedback that will help you improve. Employees should never forget to respect their manager’s efforts and time and keep any disagreements or disputes at bay. Employees can also achieve professional development by consistently putting their best work forward.

Stick to your words and deliver what you promise

Employees should always stick to their words and deliver what they promise to build trust with their managers. Employees who do not keep their promises may not remain trustworthy in the eyes of their managers, and it can be detrimental to the work environment and employee morale. When employees break promises, it can cause tension and confusion. Additionally, employees who do not perform their tasks on time begin to lose their managers’ trust.

Improve your competence and skills

One of the most important ways employees can help in building trust in the workplace is by continuously improving the competence required for their job. It means that you should learn new things and demonstrate a mastery of the skills necessary for your position. That strengthens the relationship between employee and manager, as it shows that both parties are committed to ensuring that everyone in the organization is performing at their best. It also helps create a culture of continuous learning, which is essential for success in any organization.

Be familiar with company values and procedures and comply with them

Employees should be familiar with the company values and procedures and should be able to comply with them. By doing so, employees will be able to convey that they respect the company’s culture and are committed to following its guidelines. It will help build confidence between managers and employees, necessary for a smooth and productive workplace. Read more: How Company Culture Shapes Employee Motivation? A Manager’s Guide

Be honest

When building trust in the workplace, employees must be candid with others. It will help establish a strong foundation of trust between the two parties and will ultimately help improve communication and teamwork. By being transparent and open with your managers and having honest conversations with them, you will be able to work together more efficiently and build stronger relationships in the long run. The level of trust this will make will last longer and will continue to foster the culture needed for a successful collaboration between manager and employee. If people management challenges keep hampering your work, Risely is here to help you out! Risely is your buddy in solving people management challenges like challenges in building trust in the workplace for managers who are heading towards success. It lets you take the reins on your development journey with uniquely designed learning plans supplemented with expert curated resources. Sign up to Risely to start achieving your true potential today.


Trust is essential to any workplace and is crucial for managers and employees to maintain. By understanding how managers can help build trust in the workplace, managers can create a work environment conducive to productivity and team cohesion. Similarly, employees can build trust with their managers, allowing them to unlock constant backing and support from the manager. That will give them the liberty to perform to the fullest and make the best out of their role. So, what are you waiting for? Start building trust in your teams with our helpful tips!

Practice giving autonomy to your team members with our free effective delegation toolkit

Learn how to delegate tasks effectively for the best results with your team


What causes lack of trust in relationship at workplace?

Lack of trust happens in an organization when the team members do not feel that they are in a transparent environment and have unresolved concerns lying in the background. Lack of trust in workplace relationships can typically happen due to:
– Absence of effective communication mechanisms
– Not addressing conflicts directly
– Office politics and gossip
– Lack of accountability
– Lack of transparency in work related matters

What is the importance of trust at work?

Trust is important in workplace relationships because it helps team members work together in a collaborative approach. Trust allows a sense of psychological safety in the workplace, due to which team members feel comfortable. Trust in workplace relationships also helps teams collaborate as the members can rely on each other and hold each other accountable.

How do effective leaders build trust with employees?

The key to building trust with employees lies in being honest and up-front in your communication. Effective leaders share thoughts and ideas with their teams. They ensure that team members feel safe, their voices are heard, and their efforts are recognized. Setting examples for accountability is essential to building trust in the workplace as a leader.

What build trust in a team?

The key elements for building trust in a team are:
– Creating open communication routines
– Enabling transparency at work
– Demonstrating good behavior as a manager
– Establishing personal and team accountability
– Recognizing efforts made by team members

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11 Ways Humble Leaders Win Big

11 Ways Humble Leaders Win Big

There’s a reason why successful leaders are often humble. There’s something incredibly inspiring about humble leaders. No matter the situation, these leaders can always find a way to succeed. Humility is one of the key traits that makes them successful. They know that success is not about them – it’s about their team and their mission. As a humble leader, you’ll be able to set an example for your team and inspire them to be the best that they can be. Here are the top 11 reasons why humble leaders are more successful.

The power of humility for a leader

In a world that is constantly trying to one-up each other, the power of humility is often overlooked. However, research has shown that individuals are more likely to succeed when they display humility. It involves modesty, vulnerability, empathy, and having an open mind. Many people think that being humble means putting yourself down or acting like you’re unnecessary, but that’s not the case. Humility is all about having a positive attitude and being open to others. It’s about recognizing your strengths and weaknesses and being willing to learn from others. When you’re humble, you’re more likely to succeed. You’ll be less likely to get arrogant and let your success go to your head. There are several reasons why humility is so powerful. It opens up communication and allows people to be more open to new ideas. It also allows people to take feedback and criticism in stride. Additionally, when people are humble, they tend to be more modest and less aggressive in their actions. Ultimately, humility allows people to build better relationships and be more successful in their pursuits. True humility can help you in any part of your life and can help you achieve more extraordinary things, whereas arrogance can hold you back. You don’t have to be humble all the time, but being humble can significantly impact your life and bring success where it once seemed impossible.

What do humble leaders and managers look like? Examples of humility

  • Admits mistakes: A humble manager is not afraid to admit when they have made a mistake. They take responsibility for their actions and use the experience as an opportunity to learn and grow. This creates a culture of accountability and trust within the team.
  • Encourages feedback: A humble manager is open to feedback from their team members and actively seeks it out. They listen to suggestions and criticisms with an open mind and use the feedback to improve their own performance and that of the team.
  • Shares credit: A humble manager recognizes the contributions of their team members and shares credit for successes with them. They avoid taking credit for the work of others and instead focus on highlighting the efforts of the team.
  • Acts as a mentor: A humble manager acts as a mentor to their team members, helping them to develop their skills and reach their full potential. They provide guidance, support, and feedback in a way that empowers their team members to take ownership of their work.
  • Shows gratitude: A humble manager takes the time to show gratitude to their team members, recognizing their hard work and contributions. They express their appreciation in a sincere and meaningful way, which helps to build a positive and motivated team culture.
  • Practices active listening: A humble manager is a good listener, giving their full attention to team members when they speak. They seek to understand their perspective, validate their feelings, and respond in a way that shows they have been heard.
Overall, a humble manager is someone who leads with empathy, puts the needs of their team first, and fosters a culture of trust, collaboration, and growth. A recent study found that humility was one of the essential qualities for leaders and managers. The study showed that humility was more important than intelligence, experience, or charisma. It said the best leaders were ones who were humble people at first. The study also found that humility was linked with better performance, increased innovation, and more effective teamwork. So, it is true that humble leaders and managers are more successful in their roles. Highly humble people are indeed the ones who can ultimately become great leaders. Why so? There are plenty of reasons behind this fact. Let’s unfold those reasons in the next section.

Why are Humble leaders more successful?

They know how to delegate (with kindness and respect)

There’s no doubt that working hard and doing your best is key to success, but it’s also essential to know when to delegate tasks and responsibilities. Humble leaders are more successful because they know how to do this effectively without undermining their authority or ego. They typically approach delegation with kindness and respect, which helps to build trust and strengthen relationships. It is a crucial trait for any leader, whether in business or any other activity field. Delegation allows leaders to focus on their strengths and goals while still providing adequate support to their team members. The delegation also will enable leaders to build a strong team culture, leading to a more productive workplace. Ultimately delegation is a critical ingredient in achieving success, and humble leaders are masters of it.

They aren’t afraid to ask for help

Humble leaders are more likely to succeed because they aren’t afraid to ask for help. Humble leaders know that they don’t have everything figured out and that they can benefit from the expertise of others. They know that they cannot succeed independently, and they are willing to ask for help from their team members and friends. They also understand that their success depends on the team’s success and are eager to put in the extra effort to ensure that everyone on the team is pulling their weight. As a result, humble leaders are more likely to build strong relationships with their team members and create a cohesive unit that can achieve great things.

They’re more reliable

Humble leaders are more reliable because they are more focused on their tasks. They are not distracted by their egos and instead focus their energy on meeting the objectives of their organization. This focus enables them to be more productive and efficient, leading to tremendous success. Humble leaders tend to be more reliable in promoting openness among their team members. People can see themselves in humble leaders, making it easier to trust them. Humble leaders are also more reliable because they don’t make empty promises. They know that they can’t do everything on their own, so they focus on building strong teams that can help them achieve their goals.

They’re better listeners

Listening is one of the essential skills that a leader can possess. Humble leaders are empathetic listeners because they are attentive to the needs and wants of their team members. They take the time to understand their employees’ concerns and problems and then work to come up with solutions that will benefit everyone involved. They know that they can not achieve success if they continuously talk and instead focus on LISTENING to their subordinates and absorbing their feedback. It not only helps them to understand their associates but also to better manage them. Also, it allows them to provide better direction and achieve better results. Further, it goes a long way in creating a harmonious and productive work environment where everyone feels valued and respected.

They’re more confident

Confidence is an essential factor in any successful endeavor. Lack of confidence will never allow a leader to achieve outstanding leadership successfully. Humble leaders are more confident because they have a clear vision, set goals, and believe in themselves. They understand that success doesn’t come easy and are willing to put in the hard work and sacrifice to achieve their goals. Humble leaders know that they can accomplish anything they set their minds to, unafraid of failure. As a result, they are more likely to take risks, have high degrees of self-belief, and be persistent in the face of setbacks. This steadfast conviction leads to tremendous success because it gives these leaders the strength to face any challenge head-on and never give up.

They always make sure to promote and lift others

Humble leaders always make sure to promote and lift others, and this mindset is one of the main reasons they are more successful than others. It encourages others to be their best selves and believe that they can achieve anything. Furthermore, it sets an example for others to follow, leading to increased achievements in the long run. These leaders understand that success is not about self-promotion but about helping others achieve their goals. They are always looking out for their team’s best interests and do everything they can to help them achieve their dreams. This attitude sets them apart from other leaders and makes them more likely to succeed.

They model the behavior they want to see in their team

You know the saying, “If you want to be a leader, act like a leader”? That couldn’t be more true when it comes to being successful. When you set the example for your team and behave consistently with the type of leader you want to be, everyone else will follow suit. That is why humble leaders are more successful – they model the behavior they want to see in their team. Humble leaders understand that leading by example is the best way to motivate others and get them on board with your vision. Showing others the proper way forward is always a key ingredient to success.

They have a substantial impact on their teams and the communities they are involved in

The humblest leaders have the most significant impact. They use their voice to make a difference in their teams, organizations, and communities. They are constantly driving innovation and sustainability, and they know the importance of teamwork. Humble leaders create a better work environment for everyone on their team, fostering a culture of collaboration. They also recognize the power of words and use them to motivate their teams and change the way people think about themselves. All this together makes humble leaders some of the most influential people in their industries and communities and hence more successful.

They never misuse their authority

Humble leaders never misuse their authority. Instead, they rely on their influence to achieve their goals. They understand that if they are condescending or arrogant, their subordinates will resist and fail. These leaders also understand that their authority comes with responsibility, and they use it wisely to achieve their goals rather than abusing it for their gain. They have a strong work ethic, enabling them to stay focused on the task and rise to any challenge. As a result, humble leaders are more likely to be successful because they can identify and take advantage of opportunities while avoiding potential pitfalls that could cause them to fail. They trust their team, communicate openly, and set reasonable expectations. This approach leads to more productive teams working together towards a common goal.

They know their strengths and weaknesses

Humble leaders are good at knowing their strengths and weaknesses. They don’t try to be something they’re not. They don’t give excuses and never put on a show or try to be someone they’re not. Humble leaders own up to their strengths and weaknesses and let people know who they are. This authenticity allows them to connect with others on a much deeper level. Humble leaders know that they aren’t perfect and that there are many things that they cannot do on their own. They also understand that they can learn from others and draws on their knowledge and experience to help them become better leaders.

They get happy in the happiness of others (customers and employees)

Humble leaders understand that success is not an individual phenomenon, but rather, it is the result of the collective effort and synergy of a team. A humble leader is not only inclined to appreciate the contributions of others but also takes joy in seeing others succeed. Humble leaders are committed to positively impacting their surroundings, not just for their benefit but for everyone around them. Humble leaders are also selfless and are not driven by their self-interests. As a result, they are better equipped to create a collaborative environment for innovation and growth.

How can you become a humble leader?

Remind yourself regularly that you are not perfect and that there is room for improvement

As a leader, it’s important to remember that you are not perfect. It is a difficult lesson to learn, but it’s essential for becoming a humble leader. When you constantly remind yourself of your imperfections, you are less likely to put too much pressure on yourself and become overwhelmed by the expectations of your team. Instead, you will be able to provide clear and concise guidance while also accepting feedback and making changes as needed. By constantly reminding yourself of your shortcomings, you will be able to lead with confidence and achieve your team’s goals.

Recognize your strengths and weaknesses

If you want to be a humble leader, it’s essential to recognize your strengths and weaknesses. Reframing your approach and becoming a more effective leader should be done. To do this, you must be honest with yourself and be willing to share your thoughts and feelings openly. Doing so will better understand how people think and how they operate, which will help you lead them better. Additionally, it’s essential to continuously learn and grow your strengths to keep up with your field’s latest changes and developments. You can become a humble leader who leads by example and inspires those around them to reach their full potential by doing all of these things.

Practice Servant leadership

Leadership is a critical part of any organization, but it can be challenging to find the right balance between being a humble leader and a demanding boss. One way to achieve this delicate balance is to practice Servant Leadership. Servant Leadership is a style of Leadership that focuses on putting the needs of others before your own. This type of Leadership is based on the idea that if you can help your team members succeed, they will, in turn, help you succeed. Leaders who practice servant Leadership are often more successful because they have a motivated team to help them achieve their goals.

Accept and apologize when you make mistakes

Being a humble leader means accepting and apologizing when you make mistakes. It is a crucial trait for any successful individual, let alone a leader. Humble leaders learn from their mistakes and move on. You should take responsibility for your actions and apologize sincerely to those hurt by your mistakes. If you are always quick to take responsibility and apologize to your team, they will be more likely to follow your lead and execute your vision confidently.

Listen attentively

To become a humble leader, you must listen attentively to your employees and subordinates. By truly understanding your team and their needs, you can build a strong foundation for success. You will be able to nurture a culture of cooperation and communication and build trust and legitimacy within your team. You will also be better equipped to identify and address any problems or issues.

Have deep empathy and care for your teams

If you want to become a humble leader, you should have deep empathy and care for your teams. Leaders with strong empathy and care for their team members can create a cohesive environment that drives productivity. Humble Leadership fosters humility and respect, which leads to higher levels of motivation and engagement. When everyone on your team feels like they are part of something bigger and more important, they are more likely to be productive and inspired. A humble leader can also identify problems early and take the appropriate action, leading to a successful team.

Seek help when needed

Finally, to become a humble leader, it is important to seek help whenever needed. There are times when you may find yourself in a difficult situation, and you may not be able to handle it on your own. In such cases, it is always best to seek help from your subordinates. This not only keeps you grounded but also helps you to understand your strengths and weaknesses. When you know what you need help with, you can take the necessary steps to improve upon that area. And importantly, when you will ask for help from your subordinates they will feel appreciated and motivated.


There’s no doubt that humility is one of a leader’s most powerful tools in their pocket. It unlocks the potential of those around them, strengthens relationships, and allows people to trust and respect you. As you can see from the points made in this blog, becoming a humble leader doesn’t come easy, but it pays off in spades. To become a successful leader, start by following the seven tips we have listed in this blog, as we believe these tips will guide you on the right path to becoming a humble leader.

Combine humility with assertive communication with our free assertive communication toolkit

Learn the essential art of assertive communication for managers in a few simple steps


Why should a leader be humble?

A leader should be humble to be more approachable to their team members. Humble leaders win big time as they can create better relationships through relatability and cohesiveness with their teams.

What does humility mean in leadership?

Humility in leadership stands for the ability to consider the opinion of other people and remain aware of yourself. It happens as a result of emotional intelligence and leads managers to become more appreciative of their team members.

What are the benefits of humility in leadership?

Humble leaders are more likely to be close to their teams. An increased level of self-awareness and understanding of others can help them connect with their teams, creating a sustainable relationship.

How to identify a humble leader?

The signs of a humble leader are: Self-awareness Sharing credit Accepting mistakes and learning Understanding team members

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How to develop the 8 Conceptual Skills every Manager needs?

How to develop the 8 Conceptual Skills every Manager needs?

It’s no secret that success in any professional field hinges on thinking critically, strategically, and creatively. That’s where conceptual skills come in. They are essential for managers because they help them process information to pursue their roles and manage their teams effectively. This blog post will discuss nine conceptual skills that managers need to be proficient in. Make sure to check it out to learn more about why they’re so important and how you can develop them. But before that, let’s understand what conceptual skills are and why they are essential.

What are Conceptual Skills for Managers?

Conceptual skills in management are one of the most critical skills. They are the ability to think abstractly and apply concepts to new situations. They are the ability to think about and understand ideas. These conceptual skills are the management skills that let you see the big picture and work through problems. They allow us to understand and learn from experience and develop creative solutions to problems. Read more about manager effectiveness here: The Complete Guide to Manager Effectiveness with Essential Skills

What is the importance of conceptual skills for managers?

Conceptual skills in management are most essential for learning, thinking critically, and coming up with new ideas. They are necessary for any professional, especially for managers, as they help them understand complex issues, identify solutions, and make decisions. Managers with strong conceptual ability are better equipped to handle complex tasks, meet deadlines, and lead teams. They are also better equipped to identify and capitalize on opportunities. With the right conceptual skills, managers can be sure that they will navigate their way through any challenging situation with relative ease. They are also crucial for effective strategic planning and long-term business growth. The greater their level of conceptual skills, the more powerful and effective they become as managers. All that together is enough to prove the importance of conceptual skills. But what conceptual skills do managers need to develop? Let’s dig into that in our next section.

8 Conceptual Skills In Management You Need

The top nine examples of conceptual skills that managers need to be effective in their managerial position and lead their entire organization towards growth are as follows:


Problem-solving is one of the most critical conceptual skills in management for a successful team. As a manager, you must identify and solve problems quickly to efficiently carry out your assigned tasks. By solving problems effectively, you save time and ensure that your team is working in the most efficient way possible. Furthermore, problem-solving skills equip you to think outside the box and come up with innovative solutions to thorny problems. How to develop problem-solving skills?
  • Practice Root Cause Analysis: Dig deep and identify the underlying causes of problems rather than just addressing symptoms.
  • Diverse Perspectives: Encourage teams to brainstorm solutions from various angles, incorporating different viewpoints to foster innovative problem-solving.
With this essential skill set under your belt, you are well to become a successful manager. Another excellent way to develop these problem-solving skills is by engaging in simulations. It involves using hypothetical scenarios to train yourself and your team members for real-world challenges. By doing this, you can help your team be better prepared for any curveballs that may come their way. Master the skill with some interesting problem-solving scenarios here: 7 Examples of Problem-Solving Scenarios in the Workplace (With Solutions)

Decision making

As a manager, it is crucial to make sound decisions quickly and effectively. By knowing the different decision-making models and how to use them, you can make the most informed choices possible. There are three main decision-making models: fact-based, intuition-based, and values-based. Each has its strengths and weaknesses, so it is essential to know which one is best suited for the particular situation. How to develop decision-making skills as a manager?
  • Collect Data: Emphasize the importance of data-driven decisions. Encourage teams to gather relevant information before making choices.
  • Consider Consequences: Think about the potential outcomes and impacts of each decision on various stakeholders before taking action.
By understanding these models named above and how to use them, you can become a better manager overall. To develop this skill, you need to think critically and assess the situation at hand together with all the data objectively. You may also need to have good analytical skills, as decision-making requires data analysis. With practice and good judgment, any manager can develop these decision-making skills. The decision-making skills of a manager always need to be top-notch to tackle challenges head-on. Are you prepared for that? Take Risely’s free decision-making self-assessment for managers to find out now.

Time management

Managing time is essential if you want to be successful as a manager. By learning how to optimize your time and use it effectively, you can ensure that your tasks are completed efficiently and on schedule. You can use several techniques to help you manage your time effectively, including goal setting, organizing your work, effective delegation, and breaking down large projects into manageable pieces. How to develop time management skills?
  • Prioritize Tasks: Identify high-priority tasks and delegate or eliminate low-priority ones.
  • Time Blocking: Teach managers to allocate specific blocks of time for different tasks, minimizing multitasking and improving focus.
You can also prioritize tasks and use the right tools (such as calendars, To-Do lists, and task managers) to help you stay on track. By applying these techniques systematically, you can ensure that you are getting the most out of your day. By practicing this, you’ll stay productive and efficient no matter how busy your life as a manager gets.

Teamwork and communication skills

Teamwork is essential for any successful undertaking, and effective communication skills are vital for effective management. As a manager, it is crucial to work well with a team. This is not only necessary for completing tasks successfully but also for building a solid relationship with your team. Good communication skills are essential for building trust and establishing clear lines of authority. By communicating with your team effectively, you can help them understand your goals and mission and work together to achieve them. Further, with good teamwork skills, you can create an environment conducive to innovation and growth. Developing these requires interpersonal skills and soft skills like active listening, empathy, respect, etc. How to develop communication skills?
  • Active Listening: Listen actively to team members, showing empathy and understanding their perspectives.
  • Clear Communication: Emphasize clear and concise communication to avoid misunderstandings and foster a transparent work environment.
Communication is not just about getting your point across. Effective communication takes a holistic approach by focusing on actively listening to what the other person is saying. Test your active listening skills today with Risely’s free self-assessment for managers and leaders. Understand the areas that you can work on to ensure success for your teams.

Logical thinking

Logical thinking is an essential conceptual skill for managers because it allows them to see the big picture and make decisions that will benefit their company. Logistical thinkers can think ahead and plan for potential problems while also remaining flexible to adapt to changing situations. They can also consider a variety of factors when making decisions and can weigh the pros and cons of different options. In order to be a successful manager, it is crucial to be able to think logically and strategically. How to develop logical thinking skills?
  • Analyze Patterns: Focus on patterns and trends in data or situations, enabling them to make informed decisions.
  • Use Socratic Questioning: Ask probing questions that lead to logical and well-reasoned conclusions.
Logistical thinking skills can be learned and developed, but they are not always easy. There are several exercises you can do to improve your logical thinking skills. One is to practice identifying fallacies in arguments. Another is to try to solve puzzles or problems that require logical thinking. You can also practice logical thinking by participating in problem-solving sessions or brainstorming topics with your team.

Critical thinking

One of the most important conceptual skills in management is thinking critically. Critical thinking skills allow managers to analyze problems, identify potential solutions, and make sound decisions. In order to be an effective manager, you need to be able to think on your feet and come up with creative solutions. Critical thinking skills are also crucial for managing employees. When managers can think critically, they can better assess employee performance and identify areas where employees need improvement. Additionally, critical thinking skills help managers make better decisions regarding employee retention and termination. How to improve critical thinking skills?
  • Challenge Assumptions: Encourage team members to question assumptions and explore alternative viewpoints before arriving at conclusions.
  • Evaluate Evidence: Develop the ability to critically assess the validity and reliability of information and data through repeated questioning.
To improve your critical thinking skills, start by regularly engaging in thoughtful discussions with your colleagues and peers and by challenging yourself to come up with novel solutions to complex problems. Learn more about developing the critical thinking skills that every manager needs here.


Persuasion is one of the top conceptual skills in management. Managers need to be persuasive to get their employees to buy into their vision and work towards common business goals. To be successful, managers need to influence people’s thoughts and behaviors. This involves understanding the principles of persuasion and using them effectively. How to develop persuasion skills?
  • Understand Audiences: Tailor your messages to the preferences and needs of your audience when trying to persuade.
  • Highlight Benefits: Articulate the benefits and positive outcomes of your proposals or ideas.
There are several techniques that top managers use to persuade others. Some of these techniques include using logical arguments, making a strong case, appealing to people’s emotions, and building relationships of trust. Moreover, managers who are good at persuasion can get their employees to work harder and be more productive.

Abstract Thinking

One of the critical skills that a successful manager must have is abstract thinking. This refers to the ability to think beyond the concrete details and connect the dots when all information is unavailable. It helps you make decisions that are not biased by personal emotions or preconceived notions. As a manager, it is essential to step back and assess the situation objectively and then come up with a plan of action using abstract concepts and abstract ideas that will best suit the team’s needs. By developing your abstract thinking skills, you will manage your team more effectively and achieve your goals faster. How to develop abstract thinking skills?

How to develop Conceptual Skills as a Manager?

Managers can develop conceptual skills needed in the workplace by engaging in critical thinking and problem-solving activities. This can include participating in case studies, analyzing data and trends, and seeking opportunities to learn from experts in their field through mentorship. Managers can also seek training and development programs focusing on conceptual skills, such as strategic planning and decision-making. It can also be helpful for managers to actively seek out diverse perspectives and engage in dialogue with team members to broaden their understanding and perspective. Additionally, staying up to date with industry trends and advancements can help managers stay sharp and develop their conceptual skills. Moreover, managers can help leadership development programs tackle any challenges they face in effectively developing conceptual skills. Risely, an AI-based leadership coaching platform, can help managers identify their weak areas and design unique guided learning journeys to overcome those troubles. Check out Risely today to start your move toward success.


It’s no secret that becoming a successful manager requires more than good technical skills. You need to be able to think strategically, logically, and critically. You will also be able to solve problems effectively and lead and communicate effectively. This blog post has discussed nine examples of essential conceptual skills that managers need to be successful. By understanding and employing these conceptual skills in management, you’ll be well on your way to becoming an influential leader.

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