Conflict Management Masterclass

Navigating Conflicts with Confidence

Are you letting conflicts drain your team’s productivity? Conflict avoidance has a cost. Much bigger than what you realize.

Why do you need the Conflict Management Masterclass?

Do you find yourself avoiding conflicts or simply suppressing them? If so, it's time to take notice. Conflict avoidance comes at a cost. Unresolved conflicts can drain your team's productivity and damage relationships. Conversely, mishandling conflicts can severely impact your team's well-being and longevity.

By mastering conflict management skills, you'll foster open communication and promote collaboration. This, in turn, will boost team performance, prevent escalation, and enhance your leadership effectiveness. Investing in conflict management enables you to create a positive work environment and achieve long-term success.

Cultivate Well-being, Inspire Excellence

Create a workplace where individuals feel valued, supported, and motivated to excel. By addressing conflicts effectively and promoting open communication, you'll cultivate a culture of trust and empathy. Experience a vibrant workplace where everyone looks forward to coming in each day.

Harness the Energy, Channel the Success

Unleash the true potential of your team by transforming destructive conflicts into opportunities for growth and collaboration. Learn to navigate challenging situations with confidence and drive your team towards shared goals, maximizing productivity and achieving exceptional results.

Elevate Your Leadership Impact

Become a respected leader known for your ability to navigate conflicts and promote a positive work environment. Gain the trust and respect of your team as you resolve conflicts promptly and create an inclusive atmosphere. Elevate your leadership impact and establish yourself as a manager who leads with integrity.

Let's dive into the Conflict Management Masterclass

Conflict Management Masterclass is a 6 hour immersive experience split across four weekly live zoom sessions. The four sessions are a mix of interactive discussions, knowledge sharing, core training, case studies, and scenarios on the core principles of Conflict Management.

Session 1

Session 2

Session 3

Session 4

The Conflict Management Masterclass is right for you if

You Pay A Fraction To Get A Ton Of Value

The ENTIRE Masterclass Course

4 live learning sessions filled with lessons, quizzes, case studies, assignments, and real-life scenarios, valuable exchange of ideas, and more. Value: $2,000

Complimentary Access to Risely

Learning continues beyond the Masterclass. It continues daily with Risely. With Risely's 3-month complimentary access, you will make progress daily and eliminate any day-to-day people challenges. Value: $250

One post Masterclass Session With the Trainer

As you implement your new learnings with your team, there are bound to be situations where you would get stuck. Fear not. You get one 30-minute coaching session within 30 days of completion of the Masterclass. Value: $250

Certificate Of Completion

And, to top it all, you will get a freshly minted personalized certificate of completion. Share it with your superiors and colleagues and establish your authority. Value: Priceless

Total Value You Get
You Pay Just

Signup by 19th July 2023 and get 20% early bird discount. 

Know Your Trainer

Brenda Hooper

Founder, Discussions by Design

Brenda is a Professional Certified Coach (PCC), a Chartered Mediator (C. Med) and an International Trainer who feels privileged to have had the opportunity to work with leaders and their teams to improve leadership communication, employee engagement and conflict management so that they can focus their time and energy in what matters most – Professional, Personal and Business Growth.

Brenda is a national trainer for the ADR Institute of Canada’s National Introductory Mediation Course. She has over 500 hours of executive coaching experience under her belt. Brenda has had the pleasure of training in Dubai and Singapore for Directors of private and public organizations on a program she co-developed on Board Governance, Communication and Dispute Resolution.

Brenda resides in Delta, British Columbia, Canada, where she spends her spare time enjoying nature walks, reading, travelling, and attempts to win at spider solitaire and sudoku. Her greatest joy is cooking and entertaining her family and friends.

Curious To Know More? Just Fill This Form

Conflict Management Masterclass

Frequently Asked Questions

A Conflict Management Masterclass is a specialized training program designed to equip individuals with the skills, strategies, and techniques to effectively manage and resolve conflicts in various settings, such as the workplace, teams, or projects. Through interactive sessions, case studies, and practical exercises, participants learn how to identify conflict triggers, improve communication, facilitate constructive dialogue, and find win-win solutions to promote harmony and productivity.

Anyone who finds themselves facing conflicts in their professional or personal life can benefit from attending a Conflict Management Masterclass. This includes team leaders, managers, HR professionals, project managers, customer-facing roles, and individuals working in cross-functional teams. The masterclass provides valuable insights and tools to enhance conflict resolution skills, improve relationships, and create a positive and collaborative work environment.

The Conflict Management Masterclass is a comprehensive learning experience designed to be completed within a duration of 6 hours. It is split across four weekly sessions, with each session being approximately 1.5 hours in length. This format allows participants to engage in focused and interactive learning, providing ample time for knowledge assimilation, practical exercises, and group discussions.

By spanning over four weeks, the masterclass ensures a progressive and immersive learning journey, allowing participants to apply the concepts and strategies learned in each session to their real-world managerial challenges. The distributed nature of the sessions also enables participants to reflect on their learnings, seek clarifications, and receive feedback from the instructor throughout the duration of the masterclass.

The Conflict Management Masterclasses are conducted in an online format, providing participants with the convenience and flexibility of attending from anywhere with an internet connection. The online delivery format ensures that participants can access the masterclass from the comfort of their own workspace or location of their choice, eliminating the need for travel and logistical arrangements.

Yes, participants who successfully complete the Conflict Management Masterclass will receive a certificate of completion. This certificate serves as a recognition of your commitment to professional development and the acquisition of valuable leadership skills.

Yes, participants of the Conflict Management Masterclass will have access to course materials and resources even after the completion of the program. This ensures that you can continue to review and reinforce the concepts and strategies covered during the masterclass at your own pace.

No, there are no specific prerequisite knowledge or prior experience requirements to attend the Conflict Management Masterclass. The program is designed to cater to managers and leaders at various levels of experience, from new managers looking to build a strong foundation to seasoned leaders seeking to refine their skills.

Absolutely! We encourage organizations to take advantage of the Conflict Management Masterclass as a team-building and professional development opportunity. Attending the Masterclass together with your team members can foster a shared learning experience, enhance collaboration, and align your managerial approach.

Bringing multiple team members from your organization offers several benefits:

  1. Shared Language and Approach: By attending the Masterclass as a team, you can establish a common understanding and language when it comes to effective management practices. This shared knowledge and approach can streamline communication, improve teamwork, and create a cohesive work environment.

  2. Consistency and Alignment: When your team members learn and develop together, it enables them to align their managerial strategies, techniques, and approaches. This alignment promotes consistency in decision-making, enhances collaboration, and fosters a unified organizational culture.

  3. Mutual Support and Growth: Attending the Masterclass as a group provides a built-in support system within your team. You can discuss and reflect on the concepts and strategies covered, exchange ideas, and provide mutual support throughout the learning journey. This collaborative environment enhances the learning experience and promotes collective growth.

To accommodate multiple team members from your organization, we offer flexible group packages and discounted rates. The specific details, including pricing and package options, can be tailored to meet the needs and size of your team.

To further assist you, please provide us with some information about the number of team members you intend to bring, their roles within the organization, and any specific requirements or objectives you have for attending the Masterclass as a group. This will allow us to customize a package that suits your organization’s needs and maximizes the benefits of attending as a team.

We look forward to supporting your team’s growth and development through the Conflict Management Masterclass.


Registering for the Conflict Management Masterclass is a simple and straightforward process. To secure your spot in the upcoming cohorts, please follow the steps below:

  1. Fill out the form above: Please provide us with your contact information and any specific details or requirements you may have. This will help us ensure we address your needs and provide you with the necessary information.

  2. Receive details via email: Once you have filled out the form, our team will process your request and send you an email with all the relevant details about the upcoming cohorts. This email will include the session dates, timings, and any additional instructions you need to know.

  3. Enroll the participants: Based on the email instructions, you can proceed to enroll the participants from your organization who will be attending the Conflict Management Masterclass. We will provide you with the necessary information and forms to complete the enrollment process.

  4. Pay the registration fee: Along with the enrollment forms, you will receive information about the registration fee and the available payment options. Please ensure that the registration fee is paid within the specified timeframe to secure the spots for your team members.

  5. Confirmation and further communication: Once the registration fee is received, we will confirm your participation and provide you with any additional details or resources you may need. We will also keep you updated on any pre-session materials or preparations required.

If you have any specific questions or if there are any other details we need to know for your registration, please feel free to share them with us at [email protected]. Our team is dedicated to ensuring a smooth registration process and supporting you throughout your Conflict Management Masterclass journey.

The cost of attending the Conflict Management Masterclass is $600. However, we believe in providing exceptional value to our participants, and through various components of the program, you’ll receive a total value of $2,500. Let’s break it down:

  1. Program value: The Conflict Management Masterclass itself is valued at $2000. During the masterclass, you’ll gain valuable insights, learn practical skills, and receive expert guidance to enhance your managerial effectiveness.

  2. Risely bundle usage: As part of the masterclass package, you’ll also have a 3-month access to Risely, an AI Copilot for managers. The usage of Risely is valued at $250, and it allows you to continue your learning journey beyond the masterclass, providing ongoing support and personalized recommendations.

  3. Post-masterclass sessions: To ensure your continued growth and development, we offer one 30- min coaching session with the trainer within 30 days post the masterclass. This session is valued at $250.

  4. Certificate: Upon completion of the Conflict Management Masterclass, you’ll receive a certificate acknowledging your participation and successful completion of the program. The value of this certificate is priceless, as it represents your commitment to enhancing your managerial skills and sets you apart as a qualified and effective leader.

We want to ensure that you receive exceptional value from your investment in the Conflict Management Masterclass. Our goal is to equip you with the knowledge, skills, and support necessary to become an outstanding manager and drive success in your organization.

If you have any further questions or if there are specific details you would like to know regarding the cost or payment process, please provide the relevant information, and we’ll be happy to assist you further.

Thank you for considering our Conflict Management Masterclass, and we look forward to welcoming you to the program!