How to Develop Leadership Skills in Healthcare?

Healthcare systems are critical to any society. How are we training the people who run them? Learn how leadership development is evolving in the healthcare space with the introduction of AI.

When it comes to the healthcare sector, we often interact with the front end. At the back, another parallel system keeps the show running—the administrative function. They are hidden, yet their presence can be felt in every small or big action, from disoriented teams to misplaced documents. In this healthcare administrative setup, the leaders and managers are like the backbone. They are crucial in ensuring that the show not just runs but does so effectively to support millions of people every day.

The sad part of this story is that it’s not an easy job at all. When it comes to being a manager in the healthcare sector, we are not just asking for solid leadership abilities; there’s a higher need for empathy and caution. It’s not only fast-paced and dynamic but also emotionally taxing. As a result, we witness high burnout among managers in the healthcare sector.

There’s no single cause for this challenge. Healthcare leaders are constantly facing the heat due to:

• long work hours that hurt the work-life balance
• staff shortages causing overworking
• emotional investment in work
• high-pressure work environment

While talking of managers here, it’s not uncommon for employees in this sector to handle empathy fatigue while continuing to strain themselves. This went overboard during the COVID-19 pandemic when demands from the healthcare sector hit the sky on quick notice. Since returning from that wave, the sector has coped with distress.

Inherent support systems at work can be one of the most effective solutions for increasing access to support for healthcare workers. This puts managers and leaders at the frontline as coaches and mentors for their teams. Yet, even this is mired with problems due to a lack of investment in healthcare leadership development.

So, what’s the way out? Let’s begin by appropriately contextualizing the role of leadership development in healthcare.

Why is Leadership Important in Healthcare?

Developing leaders in the healthcare space is vital for success because it directly improves employee experiences. Great leaders provide the valuable support, coaching, and motivation that healthcare workers need to sustain themselves in a physically and emotionally straining environment. They are also the key to creating a talent pipeline for succession and effectively building career paths.

To sum up, healthcare leadership development helps you:

• Enhance customer experiences: Leadership development programs in healthcare are focused on developing skills that enable seamless experiences for service seekers. This ensures that your employees are focused and dedicated to the task, thus leading to better performance even in high-stress scenarios that are common for healthcare workers.
• Enhance people’s experiences: Customers are one side of the equation; your employees are the other. As we noted earlier, too, well-trained leaders better support their teams and carry them forward through challenges. It is also a motivational factor for the employees to see that their growth matters to the organization and aligns with wider business plans.
• Manage your people better: Focusing on developing the leaders in your healthcare organization ensures that you have a ready pipeline of talent who can take up bigger roles in the future as the current generation moves on. Leadership development can also help you solve high turnover and absenteeism because it helps employees find the right skills, purpose, and plans for their careers.

What’s the Status Quo of Healthcare Leadership Development?

Let’s break this down with an example.

HealthRight 360, one of the major healthcare providers for vulnerable people, emphasizes the role of leaders in its mission. As an organization committed to making a difference in the lives of people without access to insurance, it is at the frontiers with numerous service providers working every day. It calls for leaders who can unite teams around the mission and translate its core values of empathy.

As part of the healthcare industry with an extensive volunteer network, HealthRight 360 faces some of the most common challenges prevalent in both of these areas, namely, a shortage of resources, people, and time. Thus, prioritization and making the right choices to positively impact people become super important.

What Challenges Do Leadership Development Programs in Healthcare Face?

Healthcare leadership development programs face myriad challenges due to the sheer number of complexities built into the environment itself. First, there is the resource crunch that we discussed earlier. It is not just about funds but also about the availability of people and bandwidth.

As a result, we witness these challenges in healthcare leadership development programs:

Lack of resources to run programs for leaders

Healthcare leaders do not have the hours to invest in leadership development training programs that could take them out of work. In fact, one of the biggest challenges for L&D teams in healthcare is ensuring that people grow while not missing out on work. As a result, even the smaller and shorter alternatives suggested to leaders, like eLearning, are hard to implement, let alone extensive methods like one-on-one coaching.

At times, seeking investment for leadership development and making this case in front of the stakeholders makes things difficult since it is not viewed as an area that can directly bring in revenue. For nascent L&D teams, getting the ROI numbers is a challenge.

Meeting niche expertise needs

A healthcare leader operates in a specific context that happens to be pretty niche. It involves a high level of clinical expertise and a similarly high level of people expertise. The learning and development methods for healthcare leaders need to equip them with a holistic understanding of this environment. Sadly, a majority of leadership development programs available out there are cookie-cutter and do not provide the exact value needed here.

Creating a pipeline for succession

Healthcare institutions often lack the structured infrastructure for preparing leaders for senior roles. Without the strategic approach to identifying and nurturing future leaders, healthcare organizations end up with leadership gaps and succession risks. It is also vital to consider that talent with niche healthcare leadership competencies leaving the organization is a major loss.

Matching competency levels in functional and people skills

Healthcare leadership requires a complex mix of skills. While functional knowledge is critical to success, leaders also need to demonstrate emotional competence and great people skills. In the absence of adequate leadership development programs, leaders are left to grapple with people management challenges without the right toolkit. This poses constant challenges since healthcare employees are prone to burnout and need consistent support.

So, what’s the way out?

Picturing the Ideal Healthcare Leadership Development Program

Healthcare leadership development programs are thus stuck in an impasse because moving further in any direction can break the delicate balance of their environment. As a result, most L&D managers in healthcare remain on the lookout for leadership development solutions to reach out to distributed teams. Their major objective is to tie people around shared values, systems, and leadership approaches even when they are spread across different teams and offices.

To create this ideal solution for healthcare leadership development, we need to think along three pillars:

#1 Meet healthcare managers where they are, literally and metaphorically

There are layers to this challenge.

• First, leadership development needs to meet the managers where they work. Healthcare managers often double up as field staff, so they cannot spare days to invest in leadership training. They also do not have the same range of allowances that permit corporate employees to take up the usual leadership development programs. Thus, learning needs to be where they are.
• Second, leadership development for healthcare managers needs to align with their skill levels. This is frequently overlooked in the sector, and there’s a gap that any training program would have to bridge. It begins by emphasizing the people management aspect of the job and then further supporting them on the challenges as they show up. Implementing high-level training programs with bullet points on how to do things is not going to prove useful.

Thus, leadership development programs for healthcare managers need to embed themselves in the sector’s flow of work and people management routines.

#2 Define a consistent leadership style for the organization and spread it evenly

Corporates have their vision and mission documents. The culture teams further populate this area with documents describing the values at the core of their mission, leadership styles, and so on. These are often very low on the list of priorities in the healthcare sector. One of the challenges for healthcare L&D is then defining this common leadership culture and propagating it across the organization. We must also consider that not all teams work in a shared space with the same bandwidth.

With this in mind, we need a leadership development method that balances a central focus on organizational philosophy with individualized attention to professional challenges. Directives and documents for coaches seem like the most obvious route to achieve this. However, the questions of diverse interpretations, multiple coaching styles, and lack of constant support soon rise.

#3 Reach out to more healthcare leaders and support them effectively

The third pillar where leadership development programs in the healthcare industry need support is the coverage they offer. Thus far, even traditional corporates have been limited in terms of how many leaders they can effectively train and support. For the healthcare sector, the challenges are made more complex by low prioritization of development initiatives and resource crunch.

Leadership development programs for healthcare thus need to take a turn toward accessibility and scalability, wherein more people managers can seek help easily without hesitation or losing out on precious work hours. Moreover, scalability will allow L&D teams to show ROI much more easily. It happens as outreach to more employees translates into a bigger impact at the organizational level compared to investing in the development of a select few.

Since we have these actions in mind, we should also consider latching to the latest technological developments and using them to reach our goals. AI is one such factor that has shown many use cases in healthcare leadership development.

Let’s explore a few of them in the next section.

How is AI altering Healthcare Leadership Development Programs?

AI for leadership development is one of the hottest areas discussed globally by the L&D industry. Does it have some applications in improving healthcare leadership development programs?

Use microlearning to push growth every day

We have noted that one of the most common challenges for healthcare leaders is that they cannot devote the time needed for leadership development programs. Getting away from work for a few hours every week adds more strain to an already overwhelming schedule, as do programs that span multiple days. Microlearning is the savior here.

Microlearning is not just about reading a bit of information about people management here and there. Ai is putting an interesting twist on this to make it more impactful. At Risely, it unfolds in twin moves:

• Nudges: First up, managers on Risely get daily nudges focused on improving their people skills. It focuses on the skills they need (which are assessed first thing), the team members this manager is working with, and the context in which they work. So, a healthcare leader struggling to be assertive at their new job with a team member named Alex will receive an actionable tip to do precisely that, not just anything from a random box of tips & tricks.
• Activities: Leadership is not just about learning things; it’s more about doing them in real life. Risely takes this message to the core, which is why most daily lessons are equipped with short activities like watching a video lesson, taking a quiz, or practicing a role-play. These are again personalized to the leader’s context—their skill levels, challenges, job context, and so on.

The fun part? All of this takes about 15 minutes a day at best.

Use AI coaching to meet contextual needs

Another challenging aspect that we noted earlier is the lack of contextual support. Being a leader in a healthcare setting puts one in a unique spot. The job demands are physically and emotionally straining. Few people, either seniors or coaches, are available to support one in these roles since the experience being demanded becomes very niche.

Scaling healthcare leadership development via coaching thus proves to be expensive and time-consuming for the L&D team itself. (At the moment, we are not even going into aligning the coaches with company values and building relationships with the learners, which would be more complex issues for L&D teams that get into this.)

So, who can solve this? An AI coach like Merlin understands every manager’s unique context and offers support solely based on what’s needed. The great thing about AI leadership coaches is that they are always available, even when the work hours are over, and the manager is sitting alone, pondering how to confront someone. That’s where an AI coach shows up and saves the day!

With Merlin, people leaders can access multiple ways of learning. They can simply talk about situations and seek advice. But there are more interesting ways to engage an AI co-pilot in your leadership journey:

• Role-play a situation: Is there something weighing heavy on your heart? It’s probably a difficult conversation that you need to have soon but are not sure how to approach it. Role-plays with Merlin help you practice these (as often as you want) by setting up the scenario and defining your partner’s expected behaviors.
• Develop specific skills and set goals: You can chat with Merlin about everything related to skill development, from diagnosing what’s missing from your arsenal to creating strategies and roadmaps for growth.
• Turn it into a culture agent: An AI coach must be generic, right? Except that it’s not. Setting up Merlin involves researching your company policies and values to ensure that they are reflected in the coaching conversations. While asking for guidance, team members can quickly glance at what the official documentation says, which is great because we both know that they will never open the PDFs otherwise.

Want to see how it works? Catch Merlin in action here:

Focus on scalable solutions for healthcare leaders

Last but not least, we need to reach out to many more healthcare leaders and deliver support. As an L&D team, our mission is to support organizational growth as well as personal goals, but a resource crunch can get in the way. As we noted in the point above, AI can solve this.

Picture this: Your team gets an AI coach supporting managers even while you are asleep. Not just one manager, but as many as you have. You no longer need to worry about scheduling meetings with the right coaches, the costs of accessing them, and regularly hiring for new ones since the previous set leaves. That’s precisely what Merlin does.

That’s not the end of the story. Risely offers people management skill assessments that you can run for the entire team with one click, as opposed to designing them from scratch, getting them printed and distributed, putting reminders to get them filled and returned, and then evaluating them. Leave the whole cycle aside in favor of people skill assessments that you can run as the administrator, with both self- and team ratings and evaluations at the sub-skill levels.

Did we tell you it ties into a learning journey personalized to the manager and offers them bite-sized lessons daily? It does! Give it a spin here; it’s free: Risely’s Leadership Skill Assessments.

There’s no doubt that AI is reinventing healthcare leadership development programs. The question is, are you and your team in the loop? Or, are you missing out by holding conventional methods dear?

Looking Forward

To sum things up, we have the most common challenges of healthcare leadership development programs:

• Lack of resources to run programs and multiple stakeholders who are hard to convince
• Need for niche expertise that understands both functional and people aspects of the job
• Tying into the broader strategic HR goals like succession planning and career pathing
• Creating a better understanding of the healthcare leader’s role and where they need support
• Developing low-cost, scalable solutions that balance organizational objectives with personal needs

While the traditional methods of leadership development cover some or all of the bases, there’s a large gap to be filled. This is a more challenging case to tackle than corporate leadership development because it demands niche talent to run the initiatives amid a more straining environment.

The latest tech solutions based on AI, like Risely, are enabling new approaches to solve these long-held challenges. Innovative ways to personalize and scale leadership development solutions for healthcare leaders are on the way to make a difference.