emotional competence

9 Reasons Why Emotional Competence For Managers Is Important

Emotional competence is the ability to be aware of and manage your own emotions, as well as others’ emotions. It’s a vital life skill that allows us to practice relationship management effectively and achieve our goals. It makes us manage and align our emotions with our ultimate goals. It also gives one control over his/her behavior and pushes for self-improvement.

Managing emotions is not about suppressing but about appropriately expressing them. It’s also about being able to understand them in the first place. When we understand our emotions, we can better manage them, and we can also use that understanding to connect with other people on a deeper level.

Another term that people often use for Emotional competence is EQ (emotional quotient) or EI (emotional intelligence). It is mostly considered that IQ (intelligence quotient) is more important than EQ. But research-backed evidence proves that both EQ and IQ are equally important for an individual to be successful professionally. High emotional intelligence can help an individual to have a significant impact on the world and make their work meaningful. EQ helps an individual to develop the right social skills and self-regulation to come out effective in whatever they pursue.

According to the theory of author Daniel Goleman, EQ helps an individual to develop self-awareness, self-regulation, social skills, empathy, and motivation. All these components are highly essential for any individual to be able to do well professionally or even generally in life.

Emotional competence in the context of managers is the ability to be self-aware of their own emotions and have a social awareness of the emotions of their employees. They should also be able to use that information to manage their interactions with employees and to create a productive and positive work environment. It is an important skill for managers because it allows them to effectively deal with the emotions of their employees. Emotional competence is also a critical factor in decision-making. All in all, it is a vital cog in manager effectiveness.

To be an effective manager, you must have a good understanding of how emotions work. You need to be able to read the emotions of your employees and respond accordingly to maintain a healthy workplace environment. Additionally, you need to be able to empathize with your employees and understand their feelings to establish trust. Finally, you need the ability to set limits without resorting to too much emotional blackmail or coercion.

There are many reasons why emotional competence stands as highly essential quality for managers. A manager needs to have emotional competence to become an effective leader. We have listed the 9 biggest reasons out of them which are more or less enough to show the importance of having emotional competence as one of the core competencies of a manager.

Understanding employee emotions

Managers need to be able to read and understand the emotions of their employees to effectively motivate them and manage conflicts. Emotional competence will help you understand the expectations, needs, and motivation of your employees to ensure their work is a fruitful one. This will also ensure that your team members have positive morale throughout.

Handling different emotions

Managers need to be able to identify and respond quickly when an employee is upset or angry. This will make sure that the situation does not escalate out of control. Emotional competence here will be helpful when a manager has to handle different emotions that their employees might feel from time to time.

Empathize with employees

Managers need to be able to empathize with employees, understanding their feelings even if they don’t share them, to establish a trusting relationship. Emotional competence here will help you understand what problems your employees are facing and see them in a slightly different light.

Read more: Sympathy And Empathy At Work: Approaching As A Manager

Enforcing limits

Managers need to be able to set and enforce limits with employees, without resorting to emotional blackmail or threats. Emotional competence here will help managers to have self-control and recognize when they are crossing their boundaries. It will also help you identify how an employee can gain support when any limit trespasses.

Preventing stress and negativity

Managers need to prevent the spread of workplace negativity and stress among their team. They need to be proactive in identifying and addressing problem behaviors early on. Emotional competence here will help you be aware of the circumstances that might lead to stress or negativity in your workplace.

Managing expectations

You need to be able to manage expectations at work both internally (within their team) and externally (with clients or other stakeholders). Emotional competence here will help you make informed decisions about how high or low expectations should be.

Staying calm

Managers need to be able to stay calm and collected under pressure, often facing challenging situations and setbacks with composure. Emotional competence here will help you avoid elevating the tension in a stressful work environment. You will then be able to anticipate reactions that are likely to happen when they fail. Conflict resolution will also be easier with emotional competence.

Handling delicate situations

Managers need to be able to handle delicate negotiations and sensitive conversations confidently, without succumbing to emotional manipulation or intimidation tactics. Emotional competence here will help you cope with inherently sensitive situations.

Having self-awareness

Finally, managers need strong self-awareness, knowing their own emotions and how they impact their interactions with others. Emotional competence here will make it easy for managers to perform self-assessment and further self-management for managing their emotions effectively.

components of emotional competence
4 parts altogether make emotional competence for managers. Those parts and what they cover are-

Emotional management

One of the most important aspects for a manager to develop emotional competence is the ability to manage emotions. It could be the manager’s own emotions or the emotions of someone else. When things get tense in the office, a manager needs to be able to keep a level head and resolve the situation. This can be difficult when emotions are running high, but it’s essential for the success of the team.

Managers who can manage their emotions are good at

Handling team tensions

To develop emotional competence, a manager should be good at handling team tensions. It is important as it maintains excellent team morale. The manager should set aside at least one hour of his schedule to work with each member and handle their tensions. A leader who is good at handling tensions will also be able to handle conflicts that arise in the workplace.

To handle team tensions in a better manner, you must

  • Provide sympathy and support when the person is anxious or upset
  • Express confidence in the person when there is a difficult task
  • Be polite and considerate towards team needs


To become emotionally competent, managers need to have empathy in them. They should always be aware that they’re working with human beings. So, rather than managing the business alone at all times so they much pay attention to others who may have difficulties or issues going through the work-life journey. Empathetic managers can understand people’s emotions and can manage their own.

Having empathy as a manager includes:

  • The manager being understanding and compassionate can take care of overall mental wellbeing of the team
  • Manager being able to understand when team members are going through tough times and give them the right support
  • The manager knows when to back off the focus on performance and put the focus back on emotions

Managing conflicts

Being able to manage conflicts is another important part of being emotionally competent as a manager. Conflicts arise in any organization and are bound to happen. However, as a manager, you must be able to resolve conflicts effectively. Resolving disputes calmly and fairly enables team members to work together productively. In addition, resolving conflicts prevents misunderstandings from developing into bigger problems down the line.

Managers who know how to manage conflicts are can effectively:

  • Confront the tension – making the involved party talk to each other
  • Listen to each of them patiently
  • Help employees go beneath the surface of the problem
  • Ask them to brainstorm and come to conclusions themselves
The above outcomes not only allow managers to handle pressure effectively, but they allow them to lead their team members with empowerment.

There are five steps managers can take to develop their emotional competencies which are:

Step 1: Recognize when emotions arise

As managers, you should recognize when emotions arise and should be fully aware of how they’re affecting you. When it comes to managing our emotions, managers need to be mindful of the way they respond both emotionally and behaviorally. As much as possible, try to remain calm under pressure so that you can think more clearly.

Step 2: Monitor your feelings and reactions

It’s important to be aware of the various emotions that are swirling around inside of you, and whether they’re causing any unwanted behavior in yourself or others. If something feels out of control or overwhelming, speak to a trusted individual about it.

Step 3: Set boundaries

Not all emotions need to be expressed – sometimes it can be helpful to keep them bottled up instead. When needed, establish clear guidelines for how you’d like to be treated and what behaviors are allowed. Having too much transparency in terms of emotions can affect your relationships with people, regardless of whether you’re a manager or not.

Step 4: Take action based on your emotions

It’s important to act in a way that feels genuine to who you are – no matter what the circumstances happen to be. If something feels right, go for it. If not, take a step back and reconsider what might work better.

Step 5: Accept that you can’t always control your emotions

One of the best ways you can increase your emotional intelligence is to accept that there may be times when you do or say things without intending to and then apologize for it. Take a deep breath, understand why those actions came about, be clear on what happened, and work towards preventing a recurrence in the future.

Emotional competence is essential for managers. It helps them in their professional life, and it also makes the working environment better. If you want to be a manager, you must have a high level of emotional intelligence. You need to be able to handle your own emotions and know how to work with other people’s emotions.

In this blog post, we gave 9 reasons why managers should have emotional competence. We also gave 4 parts that altogether form emotional competence for managers. Further, we gave steps for managers to develop emotional competence effectively. We believe that if managers do understand the importance of emotional competence and do follow the 5 given steps, they can eventually form an emotionally competent workplace.

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What are the emotional competence factors?

The five factors of emotional competence are self-awareness, self-regulation, motivation, empathy, and interpersonal skills.

How do you develop emotional competence?

Developing emotional competence requires constant practice and growth of specific qualities such as empathy and competence which enable one to weigh multiple perspectives objectively.

What are emotional skills in management?

Emotional skills in management are the abilities needed to control emotions in the workplace effectively. It includes the ability to control oneself and help others during emotional moments.

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